Windows 11 laptop unexpected shutdown during sleep

Question

I have a Framework laptop running Windows 11.

Very often (but not every time) I put it to sleep, when I wake it up (by pressing the power button) it goes through the regular boot process and all my programs are closed.

In the System event log, I see:

Level	Date and time	Source	Event ID	Task Category	Message
Critical	2/20/2023 11:24:49 AM	Kernel-Power	41	(63)	The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error	2/20/2023 11:24:59 AM	EventLog	6008	None	The previous system shutdown at 4:20:36 AM on ‎2/‎20/‎2023 was unexpected.
Information	2/20/2023 11:24:46 AM	Kernel-General	12	(1)	The operating system started at system time ‎2023‎-‎02‎-‎20T16:24:45.500000000Z.

The last events before that in the System log are:

Level	Date and time	Source	Event ID	Task Category	Message
Information	2/20/2023 4:23:02 AM	Netwtw12	7026	None	The description for Event ID 7026 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \Device\NDMP4 Intel(R) Wi-Fi 6E AX210 160MHz The message resource is present but the message was not found in the message table
Information	2/20/2023 4:23:02 AM	Netwtw12	7025	None	The description for Event ID 7025 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \Device\NDMP4 Intel(R) Wi-Fi 6E AX210 160MHz The message resource is present but the message was not found in the message table
Information	2/20/2023 4:22:14 AM	UserModePowerService	12	(10)	Process C:\Windows\System32\WUDFHost.exe (process ID:1568) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}
Information	2/20/2023 4:22:06 AM	UserModePowerService	12	(10)	Process C:\Windows\System32\WUDFHost.exe (process ID:1568) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}

I put the computer into sleep at 11:37, as shown in the System log:

Level	Date and time	Source	Event ID	Task Category	Message
Information	2/19/2023 11:37:48 PM	Kernel-Power	506	(157)	The system is entering Modern Standby Reason: Power Button.

Between the sleep at 11:37 and the end of the log at 4:23, there are hundreds of Netwtw12 and UserModePowerService events very similar to the ones shown above.

How can I figure out why my computer is crashing during sleep and stop it from doing so?

Answer 1

I think the problem is with the Intel AX210 Wi-Fi card. I'm on the same Wifi hardware and the "unexpected shutdown" happened when I entered my room from the school lab, or normally when the connection changede, as I found. I left the lab and close the screen lid on 5:30, back home at 6:10 and opened the lid at 6:20, the shutdown happened at about 6:10 as the event indicted.

Answer 2

Since the error involves, "Device\NDMP4 Intel(R) Wi-Fi 6E AX210 160MHz," you might test changing Power Options to disable wake timers:

If that does not work, please add information by editing the question:

• Does the issue occur only on battery, or both while plugged in and on battery? (This might point to battery or Power Options issues).
• If it happens only on battery, what is that charge state of the battery immediately after the issue occurs?