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For some reason two of my users (Windows 10 Pro) are unable to reach any Microsoft services. It presents itself like they have no internet connection, but everything works fine besides Microsoft products. They can access Outlook/Teams in browser just fine but not the desktop versions.

It does go away when on VPN so I'm leaning toward an adapter/setting issue...but no changes have been made that we are aware of.

What I've tried:

  1. Logging into the computer as another user (works fine as another user)

  2. Before I saw it was everything I did a reinstall of Office (no luck)

  3. Network reset (Settings -> Network & Internet -> Network reset)

  4. Other networks (only works on VPN, not wired/wireless in office or at user's home)

  5. Having user log into another computer (works fine so not a MS account issue, which I wouldn't think so anyways because of the connection errors not access errors)

Edit: I did end up deleting the user's profile (System -> Advanced system settings -> Advanced -> User Profile (Settings)) and that worked. I'd still like to know WHY this is occurring so we don't have to go through deleting and recreating the local profile for the users if this spreads to more users...

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  • Welcome to Superuser! Try removing/deleting MS Office credentials for those users from the control panel -> Credentials manager. Then check if they can use MS Office apps.
    – Reddy Lutonadio
    Commented Sep 13, 2022 at 18:02
  • You could try to repair or reinstall Office.
    – harrymc
    Commented Sep 13, 2022 at 19:14
  • @ReddyLutonadio I do not see any Office credentials (the only thing under Windows Credentials is "virtualapp/didlogical")
    – StealthGhost
    Commented Sep 13, 2022 at 19:44
  • @harrymc I did try to reinstall Office with no luck
    – StealthGhost
    Commented Sep 13, 2022 at 19:44
  • Did you check the firewall ?
    – harrymc
    Commented Sep 13, 2022 at 19:45

2 Answers 2

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Logging into the computer as another user (works fine as another user)

Having user log into another computer (works fine so not a MS account issue, which I wouldn't think so anyways because of the connection errors not access errors)

Based on your description, I noticed that the problem seems to be related only to the profiles configured on the current user's computer. I'm afraid that at the moment it can only be solved by deleting the old profile and re-creating the new one.

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  • Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
    – Christy
    Commented Sep 20, 2022 at 5:43
  • I agree that it is a solution, as it worked with one of the users and I will be trying the same with another user, but there must be something with the profile that can be fixed without deletion/recreation as it is very disruptive to the user. I'm inclined to mark it as a solution since it does resolve the issue and no one else seems to have any ideas, but so would provisioning them a new computer, not really a "fix".
    – StealthGhost
    Commented Sep 20, 2022 at 15:48
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I've had this issue multiple times on one Windows 10 computer in my home but not the other one nor 2 laptops. I used my phone to mobile hotspot in, again signed into the Fix My Account message in Outlook and it's all fine for now. I've tried all the other fixes to no avail except creating more profiles. I refuse to go down that rabbit hole.

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