My wife and I work identical jobs, remotely from our work-supplied laptops. She experiences extreme lag while in the Citrix desktop environment, and I do not. It is extremely difficult to do her job when there is a delay to start typing, delay when moving and clicking her mouse, delay when moving program windows around the screen, delay when minimizing and maximizing program windows, etc. Some information:
- Her ICA Round Trip Time (RTT) is around 1,850ms; mine is 60ms.
- Her ICA Latency is around 8,370ms; mine is 75ms.
- Both our laptops are on a wired connection through the same router.
- The symptoms are not present when no one else is logged in, after hours.
- Her laptop has never experienced any issues with lag, only the Citrix desktop.
- The lag is present when she shares her screen, but disappears when our IT department assumes control during the screen sharing session.
- If it matters, our laptops run Windows 10 and the Citrix desktop runs Windows Server 2012 R2.
Attempted fixes include:
- Hooking her laptop up to my connection.
- Changing her ethernet cord.
- Changing physical port she is connected to at the router.
- Connecting her laptop to WiFi instead of ethernet.
- Changing her laptop.
- Changing the dock the laptop plugs into.
- Manually upgrading all the drivers and software on her laptop.
- Having her log into her Citrix environment from my laptop
- Disabling mouse shadows in the Citrix desktop environment.
After a month of troubleshooting, IT are blaming our internet connection. I have a half dozen other co-workers who are similarly affected, and IT is also giving up and blaming their internet. I am hoping someone on this site will have some suggestions for local or server settings IT can tweak to try and resolve the issue. Thank you in advance!
