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Update: I contacted McAfee. This is a known issue they are working to resolve.

I am unable to download Microsoft Office documents to my computer (PDFs download fine). When I try to download the files (from Gmail, Google Drive, or another website) the file appears in the Chrome download ribbon like normal, but the blue circle around the file icon never goes away:

chrome_download_ribbon

In the Chrome download list (Ctrl+J) it appears that the file is fully downloaded (207 KB of 207 KB) but not "completed":

chrome_download_list_2

If I try to close Chrome at this point, I get this message: Downloads are in progress Exit Chrome anyway?

chrome_exit_warning

Sometimes, an icon for the file appears in the download directory. However, the Chrome download list doesn't change, and I still get the warning above if I try to close Chrome. If I close Chrome before I edit the file, the icon disappears. When the icon does appear, sometimes the contents of the file can be seen in the Win10 preview pane:

file_preview_pane

When I try to open the file, it takes a very long time for the file to open (and sometimes Word crashes). If I edit the file and then close Chrome, the file doesn't disappear and from then on I can open the file normally.

When I use Edge to download the file on the same computer, an Unconfirmed###.download file appears in the download directory, but the download never completes. When I use Chrome to download the file on a different computer, the file downloads without any issues.

Any ideas what is causing this issue? I tried the TCP/IP Reset / DNS Flush suggested here, with no luck. Thanks!

System:

  • Processor Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz 2.40 GHz
  • Installed RAM 32.0 GB (31.7 GB usable)
  • System type 64-bit operating system, x64-based processor
  • Edition Windows 10 Home
  • Version 20H2
  • Installed on ‎04/‎14/‎2021
  • OS build 19042.1165
  • Experience Windows Feature Experience Pack 120.2212.3530.0

Security providers (Win10 terminology):

  • Antivirus
    • McAfee VirusScan is turned on.
    • Microsoft Defender Antivirus is turned off.
  • Firewall
    • McAfee Firewall is turned on.
    • Windows Firewall is turned off.
  • Web protection No providers

Antivirus:

  • McAfee® Total Protection
  • Version: 16.0
  • Release Name: 16.0 R36
  • McAfee Security Center
  • Affld: 1276
  • Build: 19.6.169
  • Language: en-us
  • Last update: 8/18/2021
  • Version: 19.6

Update related to comments When I try to exclude the downloading file from McAfee's real-time scan, only these file types are eligible:

mcafee_exclude_options

Improve this question
13
  • 1
    You should try creating an exception for the download location. Your AV signatures are 5 days out of date.
    – Ramhound
    Commented Aug 24, 2021 at 0:49
  • @Ramhound, I just manually ran the McAfee update and 08/18/2021 is the latest update. What do you mean by create an exception? I want to be able to download to any directory.
    – Josh
    Commented Aug 24, 2021 at 1:33
  • For the time being create an exception for your desktop, so the AV, doesn’t block the download
    – Ramhound
    Commented Aug 24, 2021 at 1:40
  • 1
    They’re in order of which header you click… but there’s no column measuring ‘cussedness’ ;)
    – Tetsujin
    Commented Aug 25, 2021 at 4:12
  • 1
    Ha! @Tetsujin, I wish I could give you an upvote for introducing me to Tim Minchin's Storm.
    – Josh
    Commented Aug 25, 2021 at 14:59

1 Answer 1

Reset to default
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This is happening to me too. I just contacted McAfee technical support, and they said the issue would be resolved in their next software update, scheduled for September 28.

Improve this answer
2
  • This should be a comment.
    – Toto
    Commented Sep 20, 2021 at 8:53
  • Users need 50 reputation to post comments.
    – Josh
    Commented Sep 21, 2021 at 2:04

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