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The PC hangs forever after displaying the following two lines:

Intel(R) Boot Agent GE v1.3.27
Copyright (C) 1997-2008, Intel Corporation

Pressing the keys usually bound to BIOS or UEFI functions (F2, F12, Del...) before or after has not effect.

The keyboard seems to be stuck, pressing Caps Lock or Num Lock does not change the status of the corresponding status LED.

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1 Answer 1

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This might be due to a faulty memory module. Since the memory is an essential part of the computer, there is no other solution than to investigate on the hardware level.

  • pull the power cable out
  • open the PC case
  • remove a module
  • plug the power cable in
  • boot and see if it helps
  • repeat for the other modules

If the computer has only one module, you will have to find a spare one to test.

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  • While the site doesn't mind self-answers, the idea usually is that a self-answer should describe what the actual solution to the problem was, not just the usual wild guess.
    – grawity_u1686
    Commented May 31, 2021 at 8:36
  • This is not a wild guess, it was the actual solution in my case. But I can imagine this is not the only one, since the symptoms are far from an unambiguous error message.
    – ocroquette
    Commented May 31, 2021 at 17:32

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