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[Edit : Click here to view the dump files.]

It's been more than a month since I'm facing this issue and till today, I've found no answers that could solve this issue.

Problem:
When ever I run Photoshop or Premiere Pro on my Windows 10 PC[Lenovo Idea 330S] on battery, I'm getting Blue-screen error. If I do the same when kept on charging, both the programs run without any issues. And I'm pretty sure that, it's happening because of the AMD driver. Specifications given below.

P.S: On uninstalling the AMD Drivers completely, I'm not at all facing any sort of issues. Which confirms that the Blue Screen error is caused due to AMD Driver which is installed.

Things I've tried to solve the issue:

  • Set both the applications to maximize performance in Graphic Settings under display settings.
  • Create Custom battery profile and set everything to maximize performance.
  • Re-install Both the applications.
  • Reset entire PC.
  • Re-install AMD drivers from scratch.
  • Update the drivers.

My Laptop Specs:
Name : Lenovo Ideapad 330S-151KB
Processor : Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80
RAM : 8.00 GB
Graphics Card : 2GB(AMD Radeon 540 GPU)
System type : 64-Bit OS, x64-based processor
Edition : Windows 10 Home Single Language
Version : 2004
Graphics :

  • Intel(R) UHD Graphics 620
  • Radeon(TM) 540 Graphics(Adrenalin 2020 software 20.10.1)

Any kind of suggesstions to solve my issue is heartly welcomed!

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5
  • Did you update BIOS and also Firmware suggested by the Lenovo Driver update app? You may need to wait for a new driver to come along.
    – anon
    Commented Oct 25, 2020 at 14:28
  • @John, yea, everything's updated. And I just downgraded the AMD software to it's recommended version and I'm still facing the same problem of blue screen error.
    – theycallmepix
    Commented Oct 25, 2020 at 15:15
  • I would report this to Adobe with a summary of the information you have amassed here.
    – anon
    Commented Oct 25, 2020 at 15:39
  • Switch off hardware acceleration in Pshop & test again. I presume you are on Ps 2020 [I'd always wait for at least the x.1.1 version before going to 2021.]
    – Tetsujin
    Commented Oct 25, 2020 at 16:44
  • @Tetsujin, BS used to occur even in PS 2020, and also in 2021. But only when the laptop not on charging.
    – theycallmepix
    Commented Oct 26, 2020 at 5:06

1 Answer 1

Reset to default
0

The issue is with the AMD Graphics Driver Software.

Solution:
Download DDU(Display Driver Uninstaller)
Then,

  • Boot PC in Safe Mode by pressing Shift key when clicking restart button.
  • Change Startup settings - Press F4 or 4 to Boot into Safe Mode
  • Run the DDU
  • Update the GPU driver by clicking on OPTIONAL UPDATES that comes under Updates in settings.

Never update the GPU Driver Software!

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