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My system:

My OS: Microsoft Windows 10 Pro, Version 10.0.18363 Build 18363

My GPU: AMD Radeon HD 5800 Series. Driver date 04.11.2015

My CPU (just in case this is relevant): Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2661 MHz, 4 Core(s), 4 logical processor(s)

My problem:

My computer does not seem to use the GPU.

  • In the Performance tab of Task Manager, the GPU does not show up.
  • In the Processes tab of Task Manager, I can set it to show GPU and GPU-module, however, the column GPU-module is empty and the GPU always stays at 0%, even when playing games like Prey for example. If I close Task Manager and open it again, GPU and GPU-module disappear again.
  • In Device Manager, however, my graphics card is listed.
  • EDIT: I realized the problem today, but am not able to specify when it began occurring.

What I've tried:

  • Checked for new Windows updates > None are found.
  • Checked for new drivers in Device Manager > None are found.
  • Checked for updates in the AMD Catalyst Control Center > None are found.
  • Attempted to download the most recent driver from AMD > Unable to find my GPU in the list.
  • Attempted to automatically download the most recent driver with the tool recommended on the AMD site > Error 182: Radeon Software was not able to recognize AMD graphics hardware

My question:

How do I get Windows 10 to recognize my GPU?

To avoid closure: My question is different from several similar questions since I am not even able to find the most recent driver for my GPU; therefore, I cannot just uninstall/reinstall them.

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  • I can see "ATI Radeon HD 5830", "ATI Radeon HD 5850", and "ATI Radeon HD 5870" in that list. Pick one of them. Yours says "Series" which would include any of those devices. ATI device names are slightly generic.
    – Mokubai ♦
    Commented Mar 22, 2020 at 11:24
  • You have only two choices for that card series 15.7.1 or 16.2.1 beta. Try the 15 first, ignore the beta unless the 15 doesn't work. amd.com/en/support/graphics/amd-radeon-hd/… These cards were abandoned 4 years ago, though they still kind of work in win10 there will come a time they won't.
    – Tetsujin
    Commented Mar 22, 2020 at 11:28
  • Your CPU does not contain a GPU, hence if your monitor already uses your graphics card. And as the card is a bit old I am not sure if installing the old AMD drivers is a good idea. I would try to remove all AMD drivers and use the drivers provided by Microsoft.
    – Robert
    Commented Mar 22, 2020 at 12:00
  • @Robert - good observation on the CPU chipset not having onboard graphics… but specifically for this card series the 15.7.1 is the go-to driver revision, for many reasons. Windows might come up with the same, but might not. The 'might not' is probably why it's misbehaving at the moment. This driver revision crops up a lot on an online support structure I work with.
    – Tetsujin
    Commented Mar 22, 2020 at 12:16
  • @Robert Does that mean that my computer already correctly uses the GPU and the 0% from the Task Manager are wrong? I now installed the AMD Catalyst drivers. Both, the 15.7.1 and the 16.2.1 beta version do not change the situation, (also after restarting the computer).
    – 00koeffers
    Commented Mar 22, 2020 at 13:41

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