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I have Windows 10 1903 and it's some time that if I open the Task Manager, the Processes and Users tab are empty.

screenshot

After trying to reboot the system, I found out that immediately after the reboot, the processes and users are showing correctly, but after a while they stop to show up.

Also, if I reboot the system after the issue showed up, I receive the message "Someone else is still using this pc"

I tried to use the commands qusers and qwinsta to see who is the user connected, but I receive the error Error 5: Access denied.

I've also tried what is suggested here, but to no avail.

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    Have you checked thoroughly for malware? Also, try Sysinternals' Process Explorer, which should show all proceses. Run it as Administrator, if it does not Se docs.microsoft.com/en-us/sysinternals/downloads/…
    – DrMoishe Pippik
    Commented Sep 17, 2019 at 21:28
  • I have bitdefender installed and I've done a scan with malwarebytes. Do you have other suggestions? Thanks
    – Ponzaro
    Commented Sep 17, 2019 at 21:30
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    1. Scan from a rescue CD or USB. 2. Look at Process Explorer.
    – DrMoishe Pippik
    Commented Sep 17, 2019 at 21:31

3 Answers 3

Reset to default
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I see that you are an italian like me and I also had this exact problem.

In the end I found that the problem was a program needed for the CNS (Tessera Sanitaria), in particular the one called IDProtect (it's only for the ACTALIS type of CNS, see this link for more information).

Remember to close the task manager, shutdown the program and then reopen the task manager to see the changes.

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  • That is it, I would never have find out this
    – Ponzaro
    Commented Dec 25, 2020 at 14:00
  • I tried to search for contacts of the developer of the program to advice on the issue but I was not able to find anything. By chance, do you have any idea on this?
    – Ponzaro
    Commented Jan 9, 2021 at 13:22
  • Same problem with ACTALIS software
    – GMG
    Commented Mar 20, 2021 at 9:52
  • So maybe ACTALIS is the owner?
    – NaNNy
    Commented Mar 21, 2021 at 14:37
  • The process to kill in my case is "IDProtect Monitor.exe". The path of the file is "C:\Program Files (x86)\Athena\IDProtect Client\Utils\IDProtect Monitor.exe". Thank you NaNNy!
    – Claudio Negri
    Commented Jul 24, 2021 at 10:16
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just focus the list and hit F5

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same problem from Italy here, this time in task-manager/startup there was

"framework for CNS smartcard x64 bit"

once disabled, problem gone!

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    Commented Aug 26, 2022 at 12:37

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