1

I've tried installing Office 2019 Professional Plus and am getting an error.

Error message displayed

I have used the Microsoft support and recovery assistant for office 365 to remove any trace of previously installed versions and I have followed the link on the error box and gone through all the steps to remove any parts left behind.

control panel uninstall

This shows that there are no office based programs, I'm not sure what visual studios is or does and if I should remove it.

system information

Improve this question
1
  • After uninstalling all prior versions, make sure you reboot the system and then check Task Master to make sure nothing you might have missed is automatically launching.
    – Rich Michaels
    Commented Jun 10, 2019 at 9:05

2 Answers 2

Reset to default
0

Have you tried restarting the machine after uninstalling all the old Office Products?

Secondly, have you used the Office Uninstaller for non 365 versions? Although this could be the same https://support.office.com/en-ie/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

If all else fails you may be able to use an uninstaller such as Revo Uninstaller to remove anything left over to install the new version.

Improve this answer
8
  • I have restarted the machine as it suggested too after uninstalling. I will try the uninstaller you suggest. I also used Bleachbit to remove all redundant artifacts.
    – Ricky
    Commented Jun 10, 2019 at 9:01
  • It may be worth using the Office uninstaller more than once, I've had it pick up 2-3 times before. Eventually it fully uninstalled. When restarting the machine did you use Shutdown or Restart? As in Windows 10 they do different things. Office can be sometimes a little annoying. Just wondering, what is the need to install 2019 64bit? 32bit is a more reliable version of Office and works with more plugins. If you are able to, it would be worth installing the 32bit version.
    – Michael Stirrups
    Commented Jun 10, 2019 at 9:07
  • I'll try the tool a few more times. I purchased the 64 bit version as my PC is 64bit, was unaware 32bit would be different over than performance.
    – Ricky
    Commented Jun 10, 2019 at 9:14
  • Office is a little weird in the respect of 64/32bit. I was unaware you could purchase just one version (32/64bit)? Does the CD Key not work with both?
    – Michael Stirrups
    Commented Jun 10, 2019 at 9:16
  • I purchased it from amazon uk and it gives me a link to download from. It doesn't ask or tell me it's 64bit other than what it shows in the dialog of the error message.
    – Ricky
    Commented Jun 10, 2019 at 9:24
0

What is your previous Office uninstalled by Microsoft support and recovery assistant for office 365? If Office 2019 won't install after removing all other versions of Office, you can also manually remove Office and then reinstall Office 2019.

You can also perform a clean boot in your Windows, then install Office 2019 after you do a clean boot.

To download the 32-bit version of Office 2019, you can also use the Office deployment tool(ODT). For more information, read Deploy Office 2019.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .