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My computer is a HP G72 Notebook PC with dual core.

  • OS: Windows 7 Home Edition

I don't have the Admin id password and I am trying to do a factory reset.
When I restart the machine and hit ESC, I see the following options:

  • F1 System Information
  • F2 System Diagnostics
  • F9 Boot Device Options
  • F10 BIOS Setup
  • F11 System Recovery
  • F12 Network Boot
  • ENTER - Continue Startup

When I click on F11, it continues the booting and just comes back to Windows. It doesn't do anything else. I would like to do a system restore to a factory condition (not preferred) or preferably using a Windows image I backed up before.

Any ideas?

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  • If the built-in recovery doesn't work you have one, possibly two, options. The possible option depends on whether HP offers a Recovery Partition repair tool. If this tool exists it will be on the HP Support Website under downloads. If this tool doesn't exist, then your only option is to perform a reinstall of Windows, either by retrieving the Recovery Image media from HP if you don't have it, or by using the Windows 7 OEM key on the computer and a valid Windows 7 OEM install disk.
    – music2myear
    Commented Mar 11, 2019 at 23:17
  • My recovery partition is fine. When I restart and click Esc, it takes me to the menu I showed above. When I click on F11, it comes back to Windows directly whereas previously it used to go to the System Recovery screen.
    – sjobs12
    Commented Mar 14, 2019 at 1:14
  • Then your bootloader is messed up.
    – music2myear
    Commented Mar 14, 2019 at 2:33

0

Reset to default

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