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My touchpad is working fine except for two fingers scrolling. Three and four fingers scrolling gesture are also fine.

The two fingers scrolling is only working in start menu, windows setting and every windows apps. other application like chrome, windows explorer, etc is not working

I've done updating touchpad driver, changing the pointer, and every guide in the internet but none of them worked.

My laptop is acer swift 3 SF314-54. This scrolling gesture is very necessary to have for me so please help.

Note: The two fingers scrolling is working in windows 10 start menu, and every windows 10 application. But not working in other applications such as windows explorer, chrome, and every third-party applications.

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  • What is your Windows version and that of your anti-virus? (Please start a comment with the moniker of the person you are addressing like @harrymc.)
    – harrymc
    Commented Nov 25, 2018 at 13:24
  • @harrymc my windows is windows 10 version 1803 for x64 based system (kb4467702). i use avira for the antivirus
    – izzul
    Commented Nov 25, 2018 at 13:36
  • Try to disable avira. What make is the touchpad and which driver is installed?
    – harrymc
    Commented Nov 25, 2018 at 14:13
  • @harrymc the driver is elan touchpad. I already tried installing synaptic but nothing happen in the device manager. The driver is still elan touchpad
    – izzul
    Commented Nov 25, 2018 at 14:16
  • @harrymc I did turn off avira but still not working
    – izzul
    Commented Nov 25, 2018 at 14:17

1 Answer 1

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You might try to install the Microsoft Precision Touchpad drivers. These are made by Microsoft for Windows 10, with the intent by Microsoft to create the "ideal" trackpad experience (just quoting).

Here are the steps to follow.

Check if you already have a Precision Touchpad

Navigate to Settings > Devices > Touchpad. If you see the text "Your PC has a precision touchpad", you’re already using a PC with a Precision Touchpad, which means that these drivers are already installed, so there is no point in continuing to the next section.

Have a physical mouse ready

Just In Case, ensure to have a physical mouse, in case you will lose touchpad functionality after installing the Precision drivers.

You might also want to create a System Restore point, to be able to easily revert to the old drivers if you need to.

Uninstall the current driver

If you have installed the Elan or Synaptics driver, uninstall it now.

In the Device Manager, right-click the touchpad, select Uninstall, in the pop-up tick "Delete the driver software for this device" and press OK, and finally reboot.

Download the drivers

Your driver is Elan, but I list here also Synaptics for other readers.

Install the Precision drivers

  • Unzip to a temporary directory
  • Start the Device Manager
  • Under Mice and other pointing devices, right-click on the Elan (Synaptics) device
  • Choose Update driver
  • Click Browse my computer for driver software
  • Select Let me pick from a list of available drivers on my computer
  • Pick Have Disk…
  • Choose Browse… and navigate to the above folder
  • Select Autorun.inf in the folder
  • Select the Elan device (or Synaptics) and click Next
  • On the message Update Driver Warning, choose Yes
  • Let the driver install
  • Restart the computer

For a more detailed description of the installation with screenshots see
How to enable a Precision Touchpad for more gestures on your laptop.

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