On a recently bought used HP Elitebook, both the USB 3.0 ports detect my USB 3.0 external Toshiba HDD as USB 2. That Toshiba HDD has an LED which glows blue when connected to a USB 3.0 port, or white when connected to a USB 2.0 port. Whenever I connect it to either of the USB 3.0 ports on my laptop, it shows a white light, which slows down the drive. How do I test to see where the problem is?
-
USB3 and Bluetooth - Never rely on either for anything important and your experience with IT will be far more productive! Try a different cable - preferably shorter in length. Describe or post a picture of what kind of cable you hae– JohnnyVegasCommented Nov 12, 2018 at 21:46
-
Alternatively (or in addition) to @K7AAY advice, plug a known good USB 3.0 flash drive into your recently bought (but used) Elitebook, and see if it connects at SuperSpeed rate (ether by means of benchmark, or using USBTreeView). It is possible that proper xHCI drivers were not installed.– Ale..chenskiCommented Nov 15, 2018 at 19:53
-
Thank you @K7AAY The usb3.0 cable to the hard drive has no issue. I have already tested in on a friends usb3.0 port computer and it shows the blue light. From what I have read, i think its my windows. I will try updating it and see what happens– BazCommented Nov 17, 2018 at 8:38
Add a comment
|