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We just updated an older system to Win10 1709 (we had to remove the wifi card to get it to install).

This works well, however, for the life of my I don't know what's happened to our Epson Stylus Color 880 printer. This used to work well for the past 7+ years, but now it is not supported on the system for some reason.

  • Whenever we plug the printer in (we have tried uninstalling it), it basically shows up as "USB Printer" in the Devices/Printers page.
  • In Device Manager, it shows as "Epson Stylus Color 880" (like it should).
  • If I try updating the driver, and even do the "manual selection" method - choosing Epson Stylus Color 880, it says "Downloading Driver" and then "Installing Driver" to which it says there is an error and cannot continue.
  • If I remove the printer and re-install, the same problem occurs

Do you have any ideas as to what I could do to fix the problem? I know the printer is supported on Win10 because another Win10 laptop we have prints fine with it.

Many thanks.

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Update

Screenshots:

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    Have you checked the Epson site to see if they have an up-to-date driver?
    – AFH
    Commented Mar 23, 2018 at 15:44
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    @AFH Funny, I just did it and they say that "Windows 10 S printer drivers will automatically install for compatible Epson models when you plug your printer into your Windows 10 S device". Drivers for Epson Stylus Color 880 at the website are for Win7 or older.
    – user772515
    Commented Mar 23, 2018 at 15:46
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    Does the error message has a code?
    – user772515
    Commented Mar 23, 2018 at 15:47
  • No error codes, although we've now added another printer (HP C7200) and the exact same problem has happened. I will add images.
    – Richard Peck
    Commented Mar 23, 2018 at 19:14

1 Answer 1

Reset to default
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Fixed this in the end...

By deleting the following folder, it all resolved:

c:/Windows/spool/drivers/x64/3

Deleted that, removed the printers from "Print Management" and then restarted. Printers added automatically and had the correct names etc.

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