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I've got hosting from OVH and bought a domain from Namecheap. I want to connect the domain to a website hosted at OVH but the customer support at both companies sucks and can't provide the info that would make it work. I found some tutorials online that said I just need to copy all the nameservers' addresses from the hosting provider and paste them in the nameserver fields at the domain registrar.

The nameservers as displayed at OVH hosting:

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Pasted at the registrar:

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This unfortunately doesn't work. When I type my domain the browser says "This site can't be reached". What did I do wrong?

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    Give it some time to work. DNS records are cached, making a DNS change is not instant.
    – Tyson
    Commented Jan 31, 2018 at 17:15
  • I waited several hours before posting here.
    – Val
    Commented Jan 31, 2018 at 18:58
  • It can take up to 72 hours for DNS changes to propagate across the Internet. What result do you get if you run nslookup -type=soa <your domain> in a terminal/command prompt?
    – Darren
    Commented Jan 31, 2018 at 21:33
  • Server: 8.8.8.8 Address: 8.8.8.8#53 Non-authoritative answer: <the domain> origin = dns17.ovh.net mail addr = tech.ovh.net serial = 2018012803 refresh = 86400 retry = 3600 expire = 3600000 minimum = 300
    – Val
    Commented Jan 31, 2018 at 22:31

1 Answer 1

Reset to default
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So it turns out it wasn't because of slow propagation. I had to reset my DNS zone at OVH (choosing simplified default setup) and then adding an A record pointing to the web server's IP address.

All the records seem to look the same as before the reset but I guess there must be some settings which are not displayed in the admin panel that changed and it's working now.

Too bad, OVH customer support is so terrible that I waited a week for them to help with it and then finally fixed it myself.

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