1

When running some programs in Windows 10, the top and bottom of the window is cut off, and the mouse does not behave as expected. Once such program that this happens with is QB64, as shown in this image: QB64

As you can see, the menu bar at the top of QB64, as well as the status bar at the bottom, are missing, and the same happens with the program once it is run. Another problem this is causing is that the program 'thinks' that the mouse is higher up than it is, making clicking on items frustrating. In the following image of Blender, my mouse is over one button, yet the one above is selected. Blender

Everything that I am using is up to date, including the device drivers, and I am using an HP Pavilion Laptop.

Improve this question

2 Answers 2

Reset to default
2

Sounds like you have a known Intel driver issue - roll back to the last driver or see if there's a newer one available.

This is from the help wiki of an online 'game', Second Life, I help support...

Viewer Screen Is Too Large, Top Menu Bar Is Missing, and Click Area Is Too Low

This is a known issue with recent Intel graphics drivers, affecting other graphics applications besides SL viewers.

Many people have received this graphics driver update without realizing it. The problem sometimes appears after a crash. Many users on HP laptops with OEM drivers are having this problem, although it is also affecting others. What to do:

Try rolling back to a previous driver that worked for you. See https://www.intel.com/content/www/us/en/support/graphics-drivers/000008628.html for instructions.

Some users have reported that the following newer driver fixes the problem: Intel® Graphics Driver for Windows* [15.46] Version: 15.46.05.4771 (Latest) Date: 8/23/2017. Download from https://downloadcenter.intel.com. This driver may or may not be available to you depending on your computer.

Source: http://wiki.phoenixviewer.com/fs_intel_issues

Improve this answer
6
  • Thank you very much for your quick answer - I'll give that a go now
    – Alex
    Commented Oct 31, 2017 at 17:36
  • I've tried the exact version of the driver mentioned in your answer, but I get the error 'The driver being installed is not validated for this computer' - it seems to say something about needing a specific driver from HP rather than Intel. Is there somewhere that I can get this from?
    – Alex
    Commented Oct 31, 2017 at 17:44
  • You'll have to nag HP - they're one of the lappy manufacturers that limits which drivers you can install. Alternatively, roll back instead.
    – Tetsujin
    Commented Oct 31, 2017 at 17:49
  • Tried downloading one from the HP website, but with their suggested one, it says that my laptop does not meet the minimum requirements.
    – Alex
    Commented Oct 31, 2017 at 17:51
  • Also, the roll back button is greyed out
    – Alex
    Commented Oct 31, 2017 at 17:54
0

I managed to fix this issue for myself - simply by going into device manager and uninstalling the graphics device. After a restart, it automatically installed an older version, and the problem was fixed.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .