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An issue with loading websites has suddenly developed on my Windows 10 PC. Many sites never load on Chrome because they are Waiting for fonts.googleapis.com forever: one example is Tom's Hardware. GitHub Pages sites don't work either. On Edge, these sites sometimes load with no CSS, and other times don't load at all.

I have also been noticing some other network issues lately, such as YouTube videos occasionally not loading in Chrome while working fine as an embed in Discord.

No other devices on my router have any of these issues.

How should I diagnose and resolve this?

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  • Do you have any extensions in chrome? You could try to reset your browser or even uninstall and reinstall it. To determine what's going on you could open the developer tools in Chrome by pressing F12. Then click on the network tab and reload the page. It should tell you what elements it couldn't load. There may also be useful error messages on the console tab.
    – Tesseract
    Commented Sep 9, 2017 at 17:54
  • @SpiderPig Resetting my browser didn't help, and incognito (where I believe extensions are disabled) doesn't make a difference. In devtools, the font from Google Fonts remains "Pending" forever.
    – Aaron Christiansen
    Commented Sep 9, 2017 at 18:25
  • Does chrome work correctly on other machines in the same network?
    – Tesseract
    Commented Sep 9, 2017 at 18:28
  • Perhaps a DNS problem or caching problem with your ISP. Try using Google Public DNS. Also try disabling your firewall. More info.
    – harrymc
    Commented Sep 9, 2017 at 19:43
  • @SpiderPig Other machines work fine.
    – Aaron Christiansen
    Commented Sep 10, 2017 at 9:48

2 Answers 2

Reset to default
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I had this problem and struggled with it for a few days. I eventually figured out that turning off BitDefender (my anti-virus program) made the problem go away.

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  • 1
    So your workaround solution was to disabled your antivirus security protection?
    – Vomit IT - Chunky Mess Style
    Commented Oct 18, 2017 at 2:19
  • I do actually use BitDefender - I'll try switching to something else when I have access to that computer again.
    – Aaron Christiansen
    Commented Oct 18, 2017 at 6:56
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    @Facebook, yes that's correct. Disabling my antivirus security protection solved the problem for me. After re-enabling the antivirus protection, the problem actually didn't come back as of yesterday, but I will have to keep an eye on it. If it comes back, perhaps I'll need to try other antivirus software.
    – plafratt
    Commented Oct 18, 2017 at 14:01
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    This worked! As you said, it even stills works after BitDefender was turned back on. Thanks a bunch.
    – Aaron Christiansen
    Commented Oct 18, 2017 at 18:49
  • You're welcome. The problem eventually came back for me. I sent an issue report to BitDefender. If they provide any useful response, I will update. By the way, my initial thought was to call Dell to ask them for help. I don't have a software warranty for the machine, so they wanted $89 for their assistance. No thanks.
    – plafratt
    Commented Oct 19, 2017 at 15:53
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As you have no problems when booting in Safe mode with Network, your problem is caused by some installed product or plugin.

To identify the problem :

  • Try another browser. If the problem disappears then some plugin of Chrome is to blame.
  • Use Autoruns to disable selectively startup programs, then re-enable, until you find the product responsible for the problem.
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