Mobile broadband SIM not connecting via laptop

Question

I have an HP EliteBook Folio 9480m Windows 7 and have inserted a SIM card for Telstra mobile broadband.

Usually when I use the same type of SIM on similar laptops then the connection to the internet works without a login screen.

However, on this laptop, there is a connection screen as follows:

Connect to a Network:
Type your Telstra subscription details

(three fields) Access point name, User name, Password.

I don't have any data to enter into these fields. I've called Telstra to confirm that the SIM is set up correctly.

I need to find a way to bypass this Connect to a Network windows/alert.

The same thing happens with a phone, when you insert a new SIM card. Usually the APN is net and the user/password fields are left empty. You should ask your provider for the internet settings. — Alex, Commented Jul 20, 2017 at 5:23
Thanks for the reply Alex. I tried net which did not work. I looked up the provider APN and entered those details as you suggested. The laptop is now connected to the broadband connection. — Penanghill, Commented Jul 20, 2017 at 5:33

Penanghill · Accepted Answer · 2017-07-21 01:42:06Z

0

Solution provided by Alex in comments.

answered Jul 20, 2017 at 5:35

Penanghill

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