0

I get an error box on shutdown.

enter image description here

PS! I reinstalled Windows 2 days ago, it doesn't affect.

My list of programs, striped out, what are most likely not the cause:

enter image description here

enter image description here

Also, in event log I found the most reasonable one, what goes with it. My goal is just to hide it/get rid of it, else my pc will not shut down, just by pressing the shutdown button...

General Tab:

enter image description here

Details Tab:

enter image description here

Improve this question
2

1 Answer 1

Reset to default
0

You need to identify the faulty module using the info in the corresponding Event Log entry:

event log app crash event

Since the error happens at shutdown, you should search events with timestamps shortly before that of the last system shutdown event which is in System log and looks like this:

system shutdown event

After having identified the faulty module, either fix it (update the application it's a part of or identify and eliminate the cause), or uninstall or disable the corresponding shell extension.

Improve this answer
10
  • sorry, where do you find it, what tab?
    – Kristofer Vesi
    Commented Jun 1, 2017 at 18:53
  • @KristoferVesi go to Event Viewer and find an event like the above ("Application Error") in the Application log that corresponds to your Explorer crash.
    – ivan_pozdeev
    Commented Jun 1, 2017 at 19:51
  • really dumb, from windwos logs, application, errors of that and even from information can't find anything of explorer... Screenshot?
    – Kristofer Vesi
    Commented Jun 3, 2017 at 14:00
  • 1
    update: didn't get to fix it, but i think google drive is the possible cause
    – Kristofer Vesi
    Commented Jun 5, 2017 at 18:56
  • 1
    confirmed productforums.google.com/forum/#!msg/docs/o3MbDsbNHUM/…
    – Kristofer Vesi
    Commented Jun 5, 2017 at 18:57

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .