0

So I have had issues for my internet this past month. It randomly disconnects and Windows says the default gateway is not available when I run the diagnostics. After some time it clears up and I am able to continue surfing. But I have been able to isolate the cause: This happens only when I download large files at maximum speed, like 40 GB file via Steam. After a while, those crashes become frequent, with gateway being available and unavailable intermittently. But when I pause the download and let it sit for few minutes no internet disconnection happens for a long time, if I use the internet "casualy" (email, youtube, news etc, no heavy load). And I noticed it happens mostly through day, at night I can download to my heart content.

Should I contact my ISP to explain themselves why they purposely gimp my internet connection? It is "no monthly download limit" plan, so they have no reason to throttle me.

Improve this question
2
  • If you were being throttled by your ISP, it would be slower, but it shouldn't cause disconnects.
    – TTT
    Commented Dec 12, 2016 at 16:11
  • As an aside, "unlimited bandwidth usage" does not mean "unlimited service." ISPs tend to dislike a small subset of their customers using up most of the network resources, degrading the service for the rest of their customers. They will throttle the speed of high-usage users, usually after a certain cap is reached, or during certain hours of the day. But as @TTT stated, this is not the case here.
    – Aaroninus
    Commented Dec 12, 2016 at 16:24

1 Answer 1

Reset to default
0

I agree with the comment saying that throttling should cause slow-down, not disconnects.

My opinion is that this is most probably caused by the ISP having over-committed the lines, thus causing you timeouts. Apparently there are heavy day-users in your area.

Try to change the settings in your download program(s) to allow for longer timeout values.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .