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My mothers laptop is experiencing issues when connecting to the Internet provided by Mediacom.

After exactly 1 minute (according to her) of being connected, the wifi driver (Intel® Dual Band Wireless-AC 3165 v18.12.1.2) crashes which requires PC restart.

There have been 2 different error codes upon crashing with the most common one being.

This device cannot start. (Code 10)

{Operation Failed} The requestion operation was unsuccessful.

we have also seen

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

The PC in question is usually connected to the wifi provided by Comcast. An alternate PC (running Vista :/) was connected to the Mediacom WiFi and had no problems.

Also I should mention when use a wired connection to the Mediacom Internet there are no problems.

I am thinking it is an issue with the PC driver, but I want to here from someone who actually knows. :)

My question is/are What could be causing this? What areas should I look into?

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    Not the ISP. This is local to the system. firmware and drivers, update them.
    – Citizen
    Commented May 28, 2016 at 2:36

1 Answer 1

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I don't think your ISP has anything to do with it. Have you tried reinstalling the drivers? Here is a link to Intel's site where you can find the drivers. I know you said you think it is an issue with the drivers, but it is not intrusive or difficult to re-install the drivers to troubleshoot it.

Did this start happening after a specific change in hardware or software? If there was a change in software or hardware around time time the issue started, look there.

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