We have two laptops - a Dell Latitude e5520 and a Dell Latitude e6520. In both cases they are able to connect to the wireless router without incident.
Here's my problem:
When I try to access the laptops' file-share from my workstation, sometimes I can access and sometimes the device cannot be detected on the network. Every time this happens I can still access the workstation's file-share from the laptop. So the access is one-way.
When the laptop starts up, connection works both ways. After awhile it becomes one-way (laptop to workstation only). I can get the connection correct again by disabling and enabling the adapter.
From my workstation, I can see the laptop inside of Network in Windows Explorer; but if I try to connect to it it says Windows cannot access \\mylaptop
. So it is findable but not accessible.
If I plug in the ethernet cable then I have no problems, so the issue has to do with wireless.
- I've gone into the power settings for the adapter and told windows not to power off the adapter in order to save power; but this does not solve the situation.
- It's not a matter of signal strength either, because the wireless router is only one foot away...
- The connection seems to last anywhere between 10 to 20 minutes. The laptop is not sleeping.
- It can't be a matter of a loose chip connection because if I disconnect and reconnect to the wireless signal it always works.
- It never loses the internet connection
- It never loses the ability to browse shares on workstations on the network
- I've updated the driver for the wireless adapter.
- In the IPv4 settings for the adapter, I have
Enable LMHOSTS lookup
enabled forWINS
, and theNetBIOS setting
is set toDefault
. - I cannot ping the laptop from the workstation, but I can ping the workstation from the laptop - even with the firewall off, and even by ipaddress instead of computer-name.
Destination Host unreachable
Here is the ipconfig /all
from the laptop; it looks the same both before and after it loses it's fileshare connection (the ipconfig of the desktop basically looks the same except for the addresses and the adapter):
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : my.domain
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : aa-bb-cc-dd-ee-ff
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.249(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : Monday, February 29, 2016 9:57:53 AM
Lease Expires . . . . . . . . . . : Tuesday, March 01, 2016 10:29:17 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.13
DNS Servers . . . . . . . . . . . : 192.168.1.12
192.168.2.7
Primary WINS Server . . . . . . . : 192.168.2.7
Secondary WINS Server . . . . . . : 192.168.1.12
NetBIOS over Tcpip. . . . . . . . : Enabled
Is there something else I can try?
[update]
So I hooked up WinMTR
on my desktop to ping the laptop continually, and the laptop's fileshare seems to stay connected, even for hours and hours, whereas without the constant pinging it semi-disconnects after less than a minute. As long as the laptop is being continually pinged, it stays fully connected. But if I stop WinMTR
for a few minutes, then it loses the connected and I can't ping it anymore (although it can ping other machines).
However, if I join the laptop with TeamViewer, something jives and the fileshare and the pings start working.
Destination Host unreachable