Resolution turn to 1024x768 dual monitor in Windows 7 Professional

Question

Current Scenario:

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OS Detail:

1. Operating System: Microsoft Windows 7 Professional RTM 6.1.7601.18869
2. Service Pack Version: Service Pack 1
3. DirectX: DirectX 11.1

Hardware Info:

1. CPU Info: Mobile DualCore Intel Core i5-3320M, 3100 MHz (31 x 100)
2. Laptop Model: Lenovo ThinkPad T430
3. Mainboard Chipset: Intel Panther Point QM77, Intel Ivy Bridge
4. System Memory: (DDR3-1600 DDR3 SDRAM)
5. Memory Details:4 GB DDR3-1600 DDR3 SDRAM
6. Memory Timing:(11-11-11-28 @ 800 MHz) (10-10-10-27 @ 761 MHz) (9-9-9-24 @ 685 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-19 @ 533 MHz) (6-6-6-16 @ 457 MHz) (5-5-5-14 @ 380 MHz)

Video Info:

1. IGP: Intel HD Graphics 4000
2. Monitor 1: AOC e943Fwk [19" LCD]
3. Monitor 2: Lenovo LP140WH2-TLF1 [14" LCD]

Multimedia:

1. HDMI : Intel Panther Point HDMI @ Intel Panther Point PCH - High Definition Audio Controller [C-1]
2. Audio Adapter: Realtek ALC269 @ Intel Panther Point PCH - High Definition Audio Controller [C-1]

Storage:

1. SATA controller: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E03
2. Hard Disk: HITACHI HTS725050A7E630 ATA Device (500 GB, 7200 RPM, SATA-III)
3. Optical Drive: HL-DT-ST DVDRAM GT50N ATA Device (DVD+R9:6x, DVD-R9:6x, DVD+RW:8x/8x, DVD-RW:8x/6x, DVD-RAM:5x, DVD-ROM:8x, CD:24x/24x/24x DVD+RW/DVD-RW/DVD-RAM)

Partitions:

1. C: (NTFS) 465.7 GB (285.0 GB free)

HID:

1. Keyboard: Standard PS2 Keyboard.
2. Mouse: Mouse HID Compatible
3. Mouse: ThinkPad UltraNav Pointing Device

Network:

1. VPN: Check Point Virtual Network Adapter For Endpoint VPN Client.
2. NIC: Intel(R) 82579LM Gigabit Network Connection.
3. Wireless Adapter: Intel(R) Centrino(R) Advanced-N 6205.
4. Módem: Standard Modem with Bloetooth link.

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Pictures

Monitors Working Fine.

Monitors with the Anomally.

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Problem detail:

Im facing a weird situation when im using my system. ive conected a second monitor in extended desktop mode, without any noticeable warning my resolution turns into 1024x768 in both Screens, and when i try to get the resolution back is a fight because it allow me to change the resolution again to 1366x768 in Laptop Monitor, but when i try to set AOC monitor in 1366x768 both goes into 1024x768 and vice versa, finally they work again but only in 1360x768 ,even when switching to 1360x768 it changes back to 1024x768, but is very annoying face this problem every day arround 2 o 4 times daily :(.

Any idea what could be happening?

Any suggestion to point me into the right direction to face the problem?

Every comment help!.

Answer 1

Here https://www.monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU I found the CRU program. It's free and it gives you the opportunity to change the resolution of all monitors you have with no headaches...