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I'm having trouble with a computer that I built a little less than a year ago (Christmas 2012). I have just recently been getting the blue screen of death while playing Banner's new expansion called Chivalry: Deadliest Warrior.

The BSOD only occurs while playing the game and it has happened 4 times today. I've downloaded a program called BlueScreenView from www.nirsoft.net and it is showing me that the first 3 crashes were caused by the driver hal.dll and the 4th was caused by the driver ntoskrnl.exe.

I'm unsure of what to do now as my knowledge of computer software is very limited. I have run across a couple of things on the internet, like re-install the VGA driver, but that doesn't seem like the answer because in the report I have generated it is telling me that Microsoft developed all 4 of these drivers and they are part of the operating system (not NVIDIA). Below are copies of the blue screen report. Can anyone help me?

ntoskrnl.exe

111513-5912-02.dmp 11/15/2013 8:11:55 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 000000000000007d 0000000000000006 0000000000000008 000000000000007d ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\111513-5912-02.dmp 4 15 7601 293,416 11/15/2013 8:12:31 PM

hal.dll

111513-5912-01.dmp 11/15/2013 12:31:17 AM 0x00000124 0000000000000000 fffffa80070ef028 00000000be200000 000000000005110a hal.dll hal.dll+12a3b Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\111513-5912-01.dmp 4 15 7601 293,400 11/15/2013 12:31:46 AM

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6
  • What graphic s card do you have?
    – Ramhound
    Commented Nov 16, 2013 at 3:15
  • GeForce GTX 660
    – Lucas
    Commented Nov 16, 2013 at 3:20
  • What version are your Nvidia drivers?
    – Ramhound
    Commented Nov 16, 2013 at 5:48
  • upload the 2 dump files from C:\Windows\Minidump
    – magicandre1981
    Commented Nov 16, 2013 at 7:29
  • How do I do that?
    – Lucas
    Commented Nov 16, 2013 at 13:48

1 Answer 1

Reset to default
2

The issue is not really that the problem is in ntoskrnl or hal, but rather that the crash simply shows that module. The most likely reason is overheating during gameplay, but faulty video drivers can also cause such crashes.

Remedy usually is:

  • Try newer drivers, especially from the chipset mfr
  • Adjust video settings
  • Run a program to monitor temperatures of the CPU & system, and ensure that it's not over-heating during gameplay (which is very common.)

Seriously: the MS-developed drivers are usually -not- better than the chipset mfr's drivers. MS provides a baseline driver and rarely updates it; the chipset companies fix bugs and provide new releases. So given what you posted, you probably should prioritize updating the driver to the latest & best for the card you have.

Additionally, your problems seem common with that card. This thread: https://forums.geforce.com/default/topic/619501/bsod-irql_not_less_or_equal/ contains a post from someone who has had better results by turning off vsync and anti aliasing. That is certainly worth trying.

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4
  • Debra, Thanks for answering me. I have current drivers, both for my GPU and from my chipset mfr (intel); I have adjusted the vdeo settings to turn off VSYNC and anti-aliasing, and now I've just installed a monitor program and tested my computer while running the game.
    – Lucas
    Commented Nov 16, 2013 at 14:12
  • I'm very surprised to say that, according to this program HWMonitor my teperatures reach the maximum value after about 5 minutes of gameplay. So I'm guessing the problem is overheating. My CPU is under a desk, which has little airflow, I have given the CPU some space from the side of the desk to let it breathe however I guess I need to move it to another place as no air is getting in there.
    – Lucas
    Commented Nov 16, 2013 at 14:15
  • Debra, I have now placed my CPU in a cooler place, reinstalled Chivalry Medieval Warfare, turned off VSYNC and anti-aliasing, and turned off Microsoft security essentials, (each option exclusive from the other) and I just now got a blue screen. What do you recommend I do?
    – Lucas
    Commented Nov 17, 2013 at 1:43
  • Are there fans on your card? If so, have you checked them? Is there a utility you can use to monitor the card temps? With this specific card, I think you really need to look at the drivers if your temps are OK, but it's very telling that it comes up while you are gaming & "stressing" the card. Also if your temps are too high, a quick fix -may- be to simply add a case fan or two.
    – Debra
    Commented Nov 17, 2013 at 15:33

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