I have a Toshiba StorE Art, 3.5” external drive and a Dell XPS l702X. The problem is I just got the laptop and now the HDD doesn’t get recognized on the machine.
All my USB drivers are correctly installed and there is no yellow symbol on any of the devices in device management. Also the disk is not listed in Disk Management. I have enabled hidden devices and still no solution. I have tried every possible thing I can think of:
- The drive works on my very old Desktop computer—running Windows 7—but not on the new laptop.
- I have now tried the drive tools option that cleans the registry, but it didn’t work. I think it is because this laptop is brand new.
- After trying all these suggested problems my drive is still not working.