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When I boot up my windows 10 computer, the login screen opens with the time, date and the personalised background picture, as normal. I am able to move the cursor with my mouse, but when I want to go onto the screen where you enter your PIN (by pressing any key on the keyboard or left clicking anywhere), nothing happens. The cursor can move, but I can't go onto the PIN screen. The only way to make it work is by turning it off by the power button and turning it on again. This will lead me to the "Recovery" screen ("It looks like windows didn't load correctly"). Then, I will click the button that says "Continue: Exit and continue to windows 10". After this, the login screen will start normally, but this time with no personalised background and the default one of a cave in a beach. Now, it works as intended, with the ability to login to windows as normal. This happens every time I boot up the computer. The first time it happened, I tried sfc /scannow command. This found corrupted system files and fixed them. However, this still happens every time I boot up my computer. Now, sfc /scannow finds nothing wrong.

I have Windows 10 Home provided by the manufacturer (DELL Alienware)

My computer is the Alienware M17 R3

Multiple malware scanners/antivirus have found nothing wrong.

If needed, I can provide a list of installed programs/log files.

I would really appreciate an answer as to why its happening and a fix. Thank you.

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    Does entering the pin via the on-screen-keyboard or a USB keyboard work?
    – mashuptwice
    Commented Jul 22, 2022 at 13:04
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    Go to Setup, Accounts, Sign in, and remake your PIN. Be sure a Password exists before doing this.
    – anon
    Commented Jul 22, 2022 at 13:05
  • @mashuptwice I think you misunderstood - I can't get onto the screen where I enter the PIN unless I restart. It's not that I can't type in the PIN.
    – insertnamehere807434
    Commented Jul 22, 2022 at 14:03
  • What happens if you press CTRL+ALT+DEL?
    – Daniel B
    Commented Jul 22, 2022 at 14:11
  • Try the Setup process that I posted.
    – anon
    Commented Jul 22, 2022 at 14:34

1 Answer 1

Reset to default
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I solved this problem with the DISM command as stated in DrMoishe Pippik's comment. Thanks for the advice.

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    – Community Bot
    Commented Jul 22, 2022 at 18:47

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