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A good friend of mine sent me a hard drive via mail. It contained a lot of videos that he just recently put on the folder. So I plug in the hard drive and Windows says that I have to format the disc because it can't read anything from it. Obviously I did not proceed but soon realized that I need to recover the data from the disc.

Why Windows couldnt read anything from that drive remains a mystery. Maybe it got corrupted during transport via mail (even though it was a secure transfer and that packaging was soft and safe).

Anyway, I started my go-to recovery software EaseUS Data Recovery Wizard. Already after a few minutes of scanning the expected folder structure with the videos appears in the preview.

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Even the files with "size", "modified date", "file name", etc. pop up.

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However, when I wait until the scan is finished, which lasted ~10 hours, exactly these folders disappear again for some reason. I then started the recovery process again and stopped it after the files and folders appear in the results and immediately choose to recover them. This also does not work however. The progress bar halts at 1% for as long as an hour (before I cancel it) and nothing happens.

My question is: Why are the video files found and listed with all details, but I can't actually recover them?

I also tried "Stellar Data Recovery" (listed the folder, but not files inside), and "Active Partition Recovery Ultimate" to no avail.

Can you recommend what I can do? Any other tools?

UPDATE: Testdisk finds the desired folder "Sugpall", but when I recover it, it says "Copy done! 0 ok, 0 failed". So nothing was inside again.

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UPDATE 2: Another image from Testdisk.

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    "Why Windows couldnt read anything from that drive remains a mystery." – How do you connect the drive? How did your friend connect the drive? Is a USB enclosure involved? For possible explanation see this question. On the other hand the fact you cannot recover the files may indicate the drive itself is not healthy. What does SMART say? (use CrystalDiskInfo or similar program). Commented Dec 3, 2021 at 9:34
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    I connect the driva via an USB-to-SATA bridge. CrystalDiskInfo gives a yellow warning for C5 and C6 (bad sectors). see log here: pastebin.com/d0iAQWYS
    – beta
    Commented Dec 3, 2021 at 9:50
  • Do I have a chance with Testdisk? Or anything else?
    – beta
    Commented Dec 3, 2021 at 9:50
  • Oh and thanks for your linked question. Does this mean, I may fix it, by directly inserting the disk to my computer and not connecting via USB?
    – beta
    Commented Dec 3, 2021 at 9:52
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    Yes, sorry, the linked log is correct. What I wrote was wrong. The drive seems good from SMART.
    – beta
    Commented Dec 3, 2021 at 9:57

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It turned out that I could easily read the data on the drive by avoiding the USB brigde and connecting it directly to the internal SATA port of (an)other computer.

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