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Today when I started my PC, first it got stuck on the motherboard logo screen. Then, after force reboot, windows tried to diagnose and repair itself. When finished the lock/welcome screen appeared, but when I click on it or press any key it kind of sweep up like it is going to show the login screen but "reload" and stays in the welcome screen.

I have a video of the behavior.

I have tried booting from an USB drive with the windows tool and using the commands sfc /SCANNOW and chkdsk: /f /r from the CMD but didn't solve anything (chkdsk showed that there isn't any corrupted files).

Any idea what could it be?

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  • Go to the Media Creation Link (microsoft.com/en-us/software-download/windows10) Down load the Windows 10 ISO and make a bootable USB Key. Boot with that and see if you can repair Windows.
    – anon
    Commented Sep 4, 2021 at 0:19
  • I have tried it too. It starts diagnosing but after a few seconds it says it can't repair windows.
    – Pablo Rufat
    Commented Sep 4, 2021 at 0:22
  • Is this problem showing when you load Safe Mode?
    – dmb
    Commented Sep 4, 2021 at 0:26
  • trying safe mode now
    – Pablo Rufat
    Commented Sep 4, 2021 at 0:36
  • it only shows a black screen and the cursor.
    – Pablo Rufat
    Commented Sep 4, 2021 at 0:39

1 Answer 1

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Today when I started my PC, first it got stuck on the motherboard logo screen. Then, after force reboot, windows tried to diagnose and repair itself

Background: A repair from the Windows 10 ISO created from the Media Creation Link did NOT work.

Solution:

Start with a bootable USB Key (Windows works) so that you can start a command prompt.

Back up Documents and Email (and anything else you wish).

Now do a fresh install of Windows and recover your data when it is running.

Proviso: You should make sure the main disk is not broken. Run hardware tests on the disk.

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  • There is any way to run those tests from the computer I'm trying to repair? Edit: I'm able to access windows from the command prompt. There is something I can do from there? create a backup or try to repair it from there.
    – Pablo Rufat
    Commented Sep 4, 2021 at 0:52
  • See if the manufacturer has a bootable USB version of Hardware Diagnostics. That is the only way at this point. If not, gamble on installing Windows.
    – anon
    Commented Sep 4, 2021 at 0:54
  • I selected the CMD option. My user appeared and I selected it. It asked for the password and opened the command prompt. The problem is that it shows the unit X:/. Can't access my files from there and can't cd to C:/
    – Pablo Rufat
    Commented Sep 4, 2021 at 1:01
  • I'm going to look for the MSI hardware diagnostics software, see if I can do anything with it. Thanks for the help John.
    – Pablo Rufat
    Commented Sep 4, 2021 at 1:02
  • If you cannot access the files, the operating system is severely compromised. Hopefully you have some other backups as it appears all you can do is reinstall windows
    – anon
    Commented Sep 4, 2021 at 1:03

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