I use Outlook 365. I have two accounts with 2 different sister companies.
I have created a rule to copy the relevant messages from the second inbox to the first inbox, so that they are all accessible in one place.
One issue I am facing is that for the copied mails, when I reply, are undeliverable.
e.g. message is:
Your message to IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=e5ba949aded34c57b3ffd7276f316a7f-xxxxxx@xxxxx.PROD.OUTLOOK.COM couldn't be delivered.
Your email program is using outdated address information for IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=e5ba949aded34c57b3ffd7276f316a7f-xxxxx@xxxxx.PROD.OUTLOOK.COM.
When I see the recipient name in the mail window, and click on outlook properties, it is not correct Only display name is filled with /o=ExchangeLabs/ou=Exchange Administrative Group :
/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=cc821ba918154595be3658baad4cbfa7-part name
I have seen a duplicate issue that does not seem applicable to me.
This problem I am having for a long time.
How do I resolve this while keeping the copying feature intact?
Also, I am not admin, but I can convey changes suggested to admins.
Thanks for your assistance.
Edit - Added Message Headers as requested. company name is replaced by yyyy. Individual names are replaced with name1, email1 etc.
Received: from AM5P193MB0098.EURP193.PROD.OUTLOOK.COM (2603:10a6:203:8d::7) by
PAXP193MB1536.EURP193.PROD.OUTLOOK.COM with HTTPS; Fri, 3 Sep 2021 09:42:51
+0000
Received: from AM5PR04CA0018.eurprd04.prod.outlook.com (2603:10a6:206:1::31)
by AM5P193MB0098.EURP193.PROD.OUTLOOK.COM (2603:10a6:203:8d::7) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4478.19; Fri, 3 Sep
2021 09:42:50 +0000
Received: from VI1EUR04FT006.eop-eur04.prod.protection.outlook.com
(2603:10a6:206:1:cafe::8b) by AM5PR04CA0018.outlook.office365.com
(2603:10a6:206:1::31) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4478.19 via Frontend
Transport; Fri, 3 Sep 2021 09:42:50 +0000
Authentication-Results: spf=pass (sender IP is 82.135.112.202)
smtp.mailfrom=yyyy.com; yyyy0.mail.onmicrosoft.com; dkim=none
(message not signed) header.d=none;yyyy0.mail.onmicrosoft.com;
dmarc=bestguesspass action=none header.from=yyyy.com;
Received-SPF: Pass (protection.outlook.com: domain of yyyy.com
designates 82.135.112.202 as permitted sender)
receiver=protection.outlook.com; client-ip=82.135.112.202;
helo=mail.yyyy.com;
Received: from mail.yyyy.com (82.135.112.202) by
VI1EUR04FT006.mail.protection.outlook.com (10.152.29.20) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id
15.20.4478.19 via Frontend Transport; Fri, 3 Sep 2021 09:42:50 +0000
Received: from MFZERZIMP01EXC.yyyy.local (10.5.27.10) by
MFZERZIMP01EXC.yyyy.local (10.5.27.10) with Microsoft SMTP Server
(version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id
15.1.2176.14; Fri, 3 Sep 2021 11:41:56 +0200
Received: from MFZERZIMP01EXC.yyyy.local ([fe80::1148:26fe:9b66:c217])
by MFZERZIMP01EXC.yyyy.local ([fe80::1148:26fe:9b66:c217%17]) with mapi
id 15.01.2176.014; Fri, 3 Sep 2021 11:41:56 +0200
Content-Type: multipart/mixed;
boundary="_000_47e4dced156e4e6e9124e774134bffaayyyycom_"
From: Name1 <[email protected]>
To: Name2 <[email protected]>, myname
<[email protected]>, Name3
<[email protected]>
CC: name4 <[email protected]>, "Name5" <[email protected]>
Subject: FW:
Subject
Thread-Topic: Subject
Thread-Index: Adef9WgkRJoADKhVTY+AyZRHxG94nwAsm+UA
Date: Fri, 3 Sep 2021 09:41:56 +0000
Message-ID: <[email protected]>
References: <AS8P193MB16547617B495EE84105A21E8A3CE9@AS8P193MB1654.EURP193.PROD.OUTLOOK.COM>
In-Reply-To: <AS8P193MB16547617B495EE84105A21E8A3CE9@AS8P193MB1654.EURP193.PROD.OUTLOOK.COM>
Accept-Language: en-GB, de-DE, en-US
Content-Language: en-US
X-Mentions: [email protected]
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <[email protected]>
x-originating-ip: [62.216.215.177]
MIME-Version: 1.0
X-OrganizationHeadersPreserved: MFZERZIMP01EXC.yyyy.local
Return-Path: [email protected]
X-MS-Exchange-Organization-ExpirationStartTime: 03 Sep 2021 09:42:50.2221
(UTC)
X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000
X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
X-MS-Exchange-Organization-Network-Message-Id:
88fb6bea-c83f-445b-b058-08d96ebf31c1
X-EOPAttributedMessage: 0
X-MS-Exchange-Organization-MessageDirectionality: Originating
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-MS-Exchange-Organization-AuthSource: MFZERZIMP01EXC.yyyy.local
X-MS-Exchange-Organization-SCL: -1
X-CrossPremisesHeadersPromoted:
VI1EUR04FT006.eop-eur04.prod.protection.outlook.com
X-CrossPremisesHeadersFiltered:
VI1EUR04FT006.eop-eur04.prod.protection.outlook.com
X-MS-PublicTrafficType: Email
X-OriginatorOrg: yyyy.com
X-MS-Office365-Filtering-Correlation-Id: 88fb6bea-c83f-445b-b058-08d96ebf31c1
X-MS-TrafficTypeDiagnostic: AM5P193MB0098:
X-MS-Oob-TLC-OOBClassifiers: OLM:8882;
X-Microsoft-Antispam: BCL:0;
X-Forefront-Antispam-Report:
CIP:82.135.112.202;CTRY:DE;LANG:en;SCL:-1;SRV:;IPV:NLI;SFV:SKI;H:mail.yyyy.com;PTR:fw.yyyy.com;CAT:NONE;SFS:;DIR:INB;
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 03 Sep 2021 09:42:50.1592
(UTC)
X-MS-Exchange-CrossTenant-Network-Message-Id: 88fb6bea-c83f-445b-b058-08d96ebf31c1
X-MS-Exchange-CrossTenant-Id: 4684c455-93bd-4720-87cf-4e8591920c09
X-MS-Exchange-CrossTenant-OriginalAttributedTenantConnectingIp: TenantId=4684c455-93bd-4720-87cf-4e8591920c09;Ip=[82.135.112.202];Helo=[mail.yyyy.com]
X-MS-Exchange-CrossTenant-AuthAs: Internal
X-MS-Exchange-CrossTenant-AuthSource: MFZERZIMP01EXC.yyyy.local
X-MS-Exchange-CrossTenant-FromEntityHeader: HybridOnPrem
X-MS-Exchange-Transport-CrossTenantHeadersStamped: AM5P193MB0098
X-MS-Exchange-Transport-EndToEndLatency: 00:00:01.4114591
X-MS-Exchange-Processed-By-BccFoldering: 15.20.4457.024
X-Microsoft-Antispam-Mailbox-Delivery:
ucf:0;jmr:0;auth:0;dest:I;ENG:(750129)(520011016)(706158)(944506458)(944626604);
X-Microsoft-Antispam-Message-Info:
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
The copied and original message headers are identical.
The error that occcurs after sending the message from company xxxx is as below
Your message to IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=e5ba949aded34c57b3ffd7276f316a7f-Name@INDPRD01.PROD.OUTLOOK.COM couldn't be delivered. Your email program is using outdated address information for IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=e5ba949aded34c57b3ffd7276f316a7f-Name@INDPRD01.PROD.OUTLOOK.COM. Rishikesh.Raje Office 365 IMCEAEX-_o=ExchangeL. . . Action Required Recipient
Outdated To address
How to Fix It To stop your email program from using outdated address information, clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article, or by doing the following:
• Identify the recipient who didn't receive your message by looking at the To or CC information located in the Original Message Headers section below. Recipients whose names are followed by a set of characters that start with 'IMCEAEX' or 'imceaex' didn't receive your message. • Click New mail (in Outlook) or New Email (in Outlook on the web). • In the To box, start typing the recipient's name or email address until the recipient's name appears in the drop-down list. • Use the Down Arrow and Up Arrow keys to select the recipient, and then press the Delete key to delete the Auto-Complete List entry. • In the To box retype the recipient's email address and then resend the message. If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins Status code: 550 5.1.11
The recipient email address is a LegacyExchangeDN address, which isn't used by the Office 365 service. You might see this error if you've migrated your organization's email from on-premises to the cloud, or if your organization has a hybrid configuration and you synchronize your on-premises directory with Office 365. If clearing the recipient Auto-Complete List from the user's Outlook or Outlook on the web doesn't solve the problem, try to clear the related LegacyExchangeDN address from your on-premises Active Directory. Then synchronize the directory again.
For more information, see Fix email delivery issues for error code 5.1.11 in Office 365.
Original Message Details Created Date: 6/11/2021 11:52:00 AM Sender Address: [email protected]
Recipient Address: IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=e5ba949aded34c57b3ffd7276f316a7f-Boopathiraj@INDPRD01.PROD.OUTLOOK.COM Subject: SW Controller Test timeline
Error Details Reported error: 550 5.1.11 RESOLVER.ADR.ExRecipNotFound; Recipient not found by Exchange Legacy encapsulated email address lookup DSN generated by: BMXPR01MB4869.INDPRD01.PROD.OUTLOOK.COM
Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 6/11/2021 11:52:00 AM BM1PR01MB3172.INDPRD01.PROD.OUTLOOK.COM BM1PR01MB3172.INDPRD01.PROD.OUTLOOK.COM mapi * 2 6/11/2021 11:52:01 AM BM1PR01MB3172.INDPRD01.PROD.OUTLOOK.COM BMXPR01MB4869.INDPRD01.PROD.OUTLOOK.COM Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec Original Message Headers
My Anaylsis based on your inputs The company yyyy is using LegacyDN addresses, while company xxxx is using Office365 addresses. So Copying mail from company yyyy to company xxxx is causing this error.
Is this correct as per your understanding?
