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I remotely connect using RDP from a Windows 8.1 computer to a Windows 10 Pro computer (version 2004, 19041.572) and am able to work just fine.

However, it occasionally freezes for a minute. This happens 1 to 5 times a day.

When looking in the Windows Event Viewer on the Windows 10 computer, one of the RDP logs (Microsoft-Windows-RemoteDesktopServices-RdpCoreTS/Operational) has errors recorded.

Here are some snippets from that log, with my comments:

First log entry when the freeze happened…

  • TCP socket WRITE operation failed, error 10054
  • RDP_TCP: An error was encountered when transitioning from StateUnknown in response to Event_Disconnect (error code 0x80072746).
  • TCP socket READ operation failed, error 64
  • TCP socket WRITE operation failed, error 64
  • TCP socket WRITE operation failed, error 995
  • Interface method called: OnDisconnected

Lots of other Info entries, then:

  • Disconnect trace:CUMRDPConnection Disconnect trace:'calling spGfxPlugin->PreDisconnect()' in CUMRDPConnection::PreDisconnect at 5073 err=[0x80072746], Error code:0x80072746
  • …
  • The disconnect reason is 14
  • …
  • The network characteristics detection function has been disabled because of Reason Code: 2(Server Configuration).

It automatically started to reconnect, then:

  • 'Failed GetConnectionProperty' in CUMRDPConnection::QueryProperty at 3344 err=[0x80004001]

Continued to connect, then:

  • 'Failed CreateVirtualChannel call on this Connections Stack' in CUMRDPConnection::CreateVirtualChannel at 2958 err=[0xd0000001]

Continued, but got two more of the above error.

Connection was reestablished and continued with no further log entries

What is wrong and how can this be fixed?

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  • 1
    A similar issue: social.technet.microsoft.com/Forums/windowsserver/en-US/…
    – Glen Little
    Commented Oct 29, 2020 at 20:58
  • Another: social.technet.microsoft.com/Forums/lync/en-US/…
    – Glen Little
    Commented Oct 29, 2020 at 21:02
  • From admin elevated cmd run sfc /scannow, let that complete then run dism /online /cleanup-image /restorehealth, now reboot and see if the problem still exists. Try on both the remote system and the Win 8 system to be thorough. What type of network adapter does the remote system and the Win 8 system use? Both Ethernet, one WiFi and the other Ethernet or what? Seems like network connection issue so check over network adapter settings and maybe disallow the OS from using power saving on all applicable network adapters.
    – Vomit IT - Chunky Mess Style
    Commented Nov 30, 2020 at 16:02
  • The first error is WSAECONNRESET (10054) - "Connection reset by peer. A existing connection was forcibly closed by the remote host". This error occurs when the connection is reset by the peer application. The problem might therefore be on Windows 8.1 computer, do you see any error there in the Event Viewer or elsewhere?
    – harrymc
    Commented Mar 22, 2021 at 17:22
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    How are you connected to the router, ethernet or wifi? Is Windows 8.1 fully patched (why not upgrade it to Windows 10)? Try: In gpedit.msc navigate to Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections and enable "Configure keep-alive connection interval" while keeping its value as "1".
    – harrymc
    Commented Mar 24, 2021 at 21:25

3 Answers 3

Reset to default
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+25

Those are network errors. You are unlikely to solve it by looking at Windows logs. You will need to troubleshoot the network connection all along the full path. If this includes the open internet you are going to have links that you can't see or fix.

I recommend using Wireshark on both ends and filter the traffic so you only see the RDP tunnel. This will give you an idea of where the connection is lost. Then you can check your networking hardware for events near the timestamps of the trouble seen in wireshark.

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  • This is inside a VPN tunnel, so might be more possible to trace.
    – Glen Little
    Commented Mar 23, 2021 at 4:02
  • @GlenLittle Yes you could instrument both ends of the tunnel. As long as the tunnel itself stays up then you know it's somewhere else. If the tunnel itself also drops for a bit then you know the problem is in the internet or tunnel protocol itself.
    – HackSlash
    Commented Mar 23, 2021 at 15:24
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In response to a comment of mine, the poster has upgraded from Windows 8.1 to Windows 10. We will see if that has solved the problem.

Because of the dialog boxes, the idle time limit might be reached for the RDP session, causing its termination.

The settings for session time limits may be found via gpedit.msc, at Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host/Session Time Limits.

You may adjust here the four settings as desired. You are probabaly mostly interested in "Set time limit for active but idle Remote Desktop Services sessions" and "Set time limit for active Remote Desktop Services sessions", but check all of them.

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  • Thanks. I don't think this is related to a timeout. The "freeze" happens instantly when a dialog box shows up and I am actively using the session.
    – Glen Little
    Commented Mar 27, 2021 at 17:58
  • @GlenLittle: If the problem has not returned, please take care of your bounty before it disappears.
    – harrymc
    Commented Mar 30, 2021 at 7:55
  • Sorry that you didn't get any of the bonus when it expired. Your question about upgrading nudged me to finally do the update. Unfortunately, the question I asked here never got resolved without reinstalling the OS (which is not a nice answer for anyone else who might have the same issue).
    – Glen Little
    Commented Mar 31, 2021 at 17:36
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So, the client computer was rebuilt with Windows 10. The problem has not been noticed in the day or two since.

Unfortunately, there's no way to know whether it was a Windows 8.1 issue, or a setting on the computer when it was running 8.1 that was impacting the connection.

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