4

I am having this problem since a few months:

on my home PC (windows 8.1) when I start the Skype desktop app, it logins into my Skype account, but after a second it logs out and shows the starting dialog (see screenshot below), where I must enter my account name and password again to log in. Then everything works until the next time I start Skype when the same problem happens again.

The showed login dialog:

enter image description here

At that time, the Skype credentials disappear from Control Panel / Credential Manager (where they are usually stored and visible, when the Skype login works - see below an example):

enter image description here

I use the same Skype account on my iPhone and iPad and work PC (Windows 7) and there is never an issue.

I tried:

  • reinstalling Skype
  • clearing all saved state, including the Skype login credentials in Windows Credential Manager
  • updating the Skype app (several updates were released in that time)

Nothing helps.

The only thing I found was a workaround:

  • start Windows
  • login to Windows
  • open Control Panel / Credential Manager
  • start Skype

I am doing this since a month, and it never fails. Today I started Skype without opening Credential Manager first, and bam, it logged me out again.

Currently I have Skype version 8.55

For reference, this is how Credential Manager looks when my Skype login is remembered:

enter image description here

There is a reddit discussion about this here and there a discussion on Microsoft Skype community forum is linked, with some users having the same problem, but no solution.

Improve this question
9
  • Try to run Skype once as Admin, enter credentials, and then exit.
    – harrymc
    Commented Jan 7, 2020 at 17:23
  • Try to remove your microsoft account completely from windows, log in again. I think it should work then
    – Srinivas V
    Commented Jan 8, 2020 at 17:21
  • @SrinivasV I have no microsoft account.
    – David Balažic
    Commented Jan 9, 2020 at 11:59
  • @DavidBalažic: Did you try to run Skype as Admin?
    – harrymc
    Commented Jan 10, 2020 at 7:48
  • @harrymc it will take several days to see if that helped.
    – David Balažic
    Commented Jan 10, 2020 at 13:13

3 Answers 3

Reset to default
1
+50

Try the old fix of running Skype once as Administrator, entering fully the credentials, then exiting and passing on to normal running.

This trick allows the program to update some parameter that it is stuck on trying to update, but cannot manage to do because of some snarl-up of permissions, and this may also reset those permissions.

This trick has worked for me, although for other products, and may also work for Skype.

Improve this answer
5
  • awarding bounty, even if not tested yet (in past it worked fine for days, and then logged out, so it is hard to tell if something actually helped or not).
    – David Balažic
    Commented Jan 13, 2020 at 10:34
  • It didn't help. I started Skype as Administrator on 18.2.2020 and today, on 29.2.2020, so only 11 days later it logged me out after start.
    – David Balažic
    Commented Feb 29, 2020 at 14:11
  • I understand then that it did work for 11 days. You could try to redo this, if whenever and whatever is the problem happens again.
    – harrymc
    Commented Feb 29, 2020 at 14:15
  • No, the same thing happened without running as Admin. It works OK for days, then one day stops. Running it as Admin did not make any difference.
    – David Balažic
    Commented Feb 29, 2020 at 22:36
  • Did you try to uninstall Skype, scrub the disk and registry for every mention of the string "Skype", then reinstall?
    – harrymc
    Commented Mar 1, 2020 at 7:15
0

Skype for Desktop MSA/david.balazic

  • username
  • password

Skype for Desktop/david.balazic

  • username
  • password

david.balazic

  • username
  • password

now enter also another with just the username

  • username
  • password
Improve this answer
1
  • How? If click "Add a generic credential", I must also enter "Internet or network address".
    – David Balažic
    Commented Jan 10, 2020 at 19:39
0

This helped me out:

  1. Uninstall Skype
  2. Go to ...\AppData\Roaming directory (press Windows + R and type %appdata% then enter)
  3. Delete (or rename) 2 folders: Skype and Microsoft\Skype for Desktop
  4. Reinstall Skype

I found out that the size of old Microsoft\Skype for Desktop\Cache folder was too big, which could be a core reason.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .