This is not the common "I plugged the mic in the headphones jack" error (sadly), I'll describe the scenario and then what I've tried.
- ASUS ROG G750JW laptop running Windows 10 Home version 1903 (updated yesterday)
- HyperX (Kingston) CLOUD HX-HSCL-SR/NA headset
- RealTek High Definition Audio card
- 2 input jacks (headphones and microphone)
Problem: Only the integrated laptop mic seems to work (and it works fine), as soon as I plug in the headset mic absolute silence is present. Tried this:
use the headset in another computer (ubuntu, 2 connectors) and phone (iOS, 1 connector), it works perfect
plug just the headphone and use the integrated laptop mic, it works fine (skype, zoom, chrome, etc)
updated audio drivers manually using Driver Easy, no luck
updated Windows, no luck
allow all apps to use mic (from audio settings), no luck
using "Stereo Mix", no luck
basically all items from this link, no luck
Interesting:
- the mic jack seems to work since each time I connect it a dialog appears telling me I just connected something
- VirtualBox is installed and it doesn't works there neither (ubuntu vm), disabled audio from all vm's in case there was a conflict and guess what, no luck
- when pluggin/unpluggin the mic I can see the sound level indicator bars move briefly (the green bars in device management, in mic properties)
Thanks.