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The issue started when I unplogged the drive from one of my computers without safely remove it, then I connect the device to my other computer and it does't work, I attached some images of the screen when I am on disk management: disk management image, disk management error when I tried to initialize the drive, also the drive appears on disk drives section and storage controllers section but not in "this pc" window, just appear C: drive there.

I also tried to install Paragon Driver for Windows software cause I look into some youtube videos and they fixed not dectection that way but it doesn't work for me.

device information: backup plus portable drive model:SRD00F1

both computers have windows 10 pro,

1st one (motherboard: intel DH61CR):

  • 16 gb ram
  • intel core i5 3350p 3.10ghz
  • nvidia geforce gtx 750ti

2nd (Aspire E 15):

  • intel core i5 6200U 2.3Ghz
  • 8gb ram ddr4
  • nvdia geforce 940mx 2gb
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  • What happens when you plug the drive into your other computers? Same thing?
    – music2myear
    Commented Jan 5, 2017 at 20:02
  • I just have two computers, I was using the drive all the morning with my first computer then I remove it unsafely and connect it to my second computer, it doesn't work in this last one, I unplugged from the second and connect it again to the first one, and this time doesn't work
    – Kenny Amaro
    Commented Jan 5, 2017 at 20:06
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    It sounds like an issue with the controller in the drive itself if the problem is occurring on two computers. It wouldn't hurt to try it on a friend's computer. Also, I'd wager neglecting to "safely eject" the drive didn't cause the problem.
    – music2myear
    Commented Jan 5, 2017 at 20:08
  • I need to solve this today, I have no friends near from me
    – Kenny Amaro
    Commented Jan 5, 2017 at 20:27
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    If you need to solve this very quickly, and you need to keep the data on the external drive safe, whatever the cost, the best thing to do will be to remove the actual hard drive from the external bay it is housed inside, connect it to your computer using a different means, and copying the data off of it. This itself is a risky move and is likely to permanently destroy the external case. If the drive is OK, it'll survive the ordeal.
    – music2myear
    Commented Jan 5, 2017 at 20:30

1 Answer 1

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Enclosure is Dead, Extract Hard Drive

Sounds like your USB enclosure died. The hard drive inside might still be okay though!

There are probably some screws you can unscrew to disassemble the enclosure (they may be hidden underneath stickers.)

As music2myear said, this will likely permanently destroy the enclosure, but it's not working anyway.

I've had a USB enclosure fail before, and I was able to extract the still-working hard drive for the data.

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  • I remove the usb enclosure and I connect it directly to the pc but it didn't work, was recognizing it at least with the enclosure but directly to the pc it didn't ... I connect both cables by the way sata and data
    – Kenny Amaro
    Commented Jan 6, 2017 at 0:12
  • another thing, is if the enclosure is not working, why the pc recognize the hardware?... do you look at the images I upload? it says, unknow, not initialized...
    – Kenny Amaro
    Commented Jan 6, 2017 at 0:17
  • @KennyAmaro Sorry to hear plugging it directly in didn't work. Hardware doesn't always fail completely, nor gracefully. Also, software isn't always programed properly to handle such failures. It's possible that the bad drive didn't report accurate info, so the disk manager defaulted to "uninitialized", even though it didn't really know that.
    – Hydraxan14
    Commented Jan 6, 2017 at 17:33

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