Last updated: August 1st, 2023
SK Acquisition Ltd. T/A Songkick is a part of the Warner Music Group. The Warner Music Group takes your privacy seriously where we deal with your personal data. This means information that identifies you personally such as your name, contact details, order history, credit/debit card details, marketing preferences or data that can be linked with such information in order to identify you directly or indirectly (“Personal Information”). References to “we” “our” or “us” in this Privacy Policy are to the Warner Music Group entities listed as Controllers in the “Controllers of your Personal Information” section below.
This Privacy Policy describes our practices in connection with Personal Information that we collect from you in person and through certain of our owned or controlled websites, online stores and web properties (e.g., widgets and applications) and mobile applications (“Mobile Apps”) in each case, that link to this Privacy Policy (each, a “Platform” or collectively our “Platforms”).
This Privacy Policy applies to the Warner Music Group as a whole and where there are local variations or additions concerning how we use your Personal Information collected from your home country, these are set out clearly in the Country Specific Schedules section of this Privacy Policy. Please treat these schedules as a part of this Privacy Policy. If you are a California resident, please note that we have a separate California Privacy Policy which applies to the collection and use of your Personal Information along with this Privacy Policy and also addresses your privacy rights. Please see our California Privacy Policy here
Please note that our Platforms are not directed to individuals under the age of sixteen (16), and we request that such individuals do not provide Personal Information through the Platforms.
QUICK GUIDE TO CONTENTS
1.1 The Warner Music Group companies listed below will be responsible as Controllers of the Personal Information we collect on our Platforms:
Please note that the exact Controller relationship that will apply to your Personal Information is determined by the activities that apply to you in the “How we use your Personal Information” section, and depending on the relevant activities identified, the companies listed above may either be Sole Controllers (so one company listed above is solely responsible) or Joint-Controllers (so two or more companies listed above are jointly responsible) of your Personal Information. We have included a table here setting out the Controller relationship for each activity that may apply to you and where there is a Joint-Controller relationship we have included a summary of the arrangements in place (basically who is responsible for complying with the law with regards to your privacy) here.
1.2 We have tried to make it as clear as possible in the links provided above, however, if you have any questions about which of the above companies is the Controller of your Personal Information or would like to contact any of the companies listed above, please email us at privacy@songkick.com. If more convenient, you can also write to us at Warner Music UK Limited, Legal Department, The Warner Building, 27 Wrights Lane, London, W8 5SW, UK.
We receive Personal Information about you, either directly from you, from a third-party source or by automated collection when you use any of our Platforms.
We use your Personal Information for various purposes (reasons) and our lawful bases (justifications) for using your Personal Information is either “to provide a requested service or carry out a contract with you”; “where we have a legal obligation”; where you have given us your consent”; or “where it is necessary for our legitimate interests” (this means that we have a business or commercial interests in using your Personal Information).
The tables below set out clearly how we collect and use your Personal Information and the lawful bases (reason) we rely on for using your Personal Information. Where we have said that using or keeping your information is “necessary for our legitimate interests”, we have carried out an assessment to ensure this is not unfair to you. Please note that each heading in the “How we use your information and our lawful bases” column of the table below refers to the different lawful basis we rely on for using your Personal Information.
Please bear in mind that if you choose not to provide information requested by us, or if you object to our use of your Personal Information where we have made it clear that this information is mandatory, we may not be able to provide you with the services you have requested or otherwise fulfil the purpose(s) for which we have asked for your Personal Information.
2.1 Online Accounts and Purchases
Information we collect |
How we use your information and our lawful bases |
User Account You give us Personal Information about you when you register for an online account on any of our Platforms . This is generally information including your name, and email address. When you complete your account information after registration and use your account, you give us additional information about you. This is generally Personal Information including your address details. |
Provide a requested service / carry out a contract with you To register your account and provide you with account functionality on our Platforms, such as arranging access to your account, maintaining your account and providing you with related customer service. To send you administrative information, including information regarding our Platforms and changes to our terms, conditions and policies. |
Purchases/Orders You give us Personal Information about you when you place an order on any of our Platforms. This includes information such as the contents of your shopping cart, your name, email address, telephone number, shipping address, delivery preferences, and payment details (e.g. credit/debit card/PayPal). |
Provide a requested service / carry out a contract with you To complete and fulfill your purchases on our Platforms, including processing your payments, sending you an order confirmation, sending you updates on your order, and having your order delivered to you. To send you administrative information, including information regarding our Platforms and changes to our terms, conditions, and policies. Comply with a legal obligation To comply with any relevant consumer laws in relation to purchases you make, including regarding giving you certain information and issuing replacements, credits, or refunds (if applicable). |
Customer Service Support You give us Personal Information about you when you contact us in relation to an order or support request you have made on any of our Platforms. This generally includes information such as your name, email address, and details of your enquiry or query. |
Provide a requested service / carry out a contract with you To communicate with you and provide you with related customer service. |
2.2 Marketing Campaigns and Direct Marketing
Information we collect |
How we use your information |
Direct Marketing - You give us Personal Information about you when you sign up/agree to receive marketing communications from us. - This is generally information including your name, email address, telephone number, and marketing preferences. Depending on the marketing campaign, this may also include your country, city, date of birth, and gender where you provide us with these additional details. - There are several ways you can sign up to receive marketing from us, including: - Newsletters. Signing up to receive any of our newsletters on any of our web pages. - Artist/Label/Brand Lists. Signing up to receive Artist/Label/Brand specific marketing communications and updates. - Campaigns. Signing up to receive marketing communications when you participate in any of our marketing campaigns (including offline campaigns, concerts, competitions, sweepstakes, and similar promotions). - Account Registration. Signing up to receive marketing when you register for an account on our Platforms. - Marketing Partners. Signing up to receive marketing communications from us on a third-party partner’s website or online platform (any website or online platform that is not under our control e.g. ticketing platforms or music streaming services). |
With your consent - To send you marketing communications via email or SMS where you have agreed to receive these communications. We will only do this in line with your marketing preferences, and you can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send, following the instructions in any SMS we send, or by emailing us at privacy@songkick.com. - To segment you for the purposes of determining what content is best suited to send to you. We do this, for example, by analyzing factors about you such as how you have signed up to receive marketing communications from us (e.g. on our website or through a competition), your location, and the marketing preferences you have communicated to us (e.g. the Artist you have said you are interested in). Please note that we will cease to do any segmentation where you opt-out of receiving marketing communications at any time by selecting the unsubscribe link in any email we send, texting back “STOP” or by emailing us at privacy@songkick.com. - To share your contact details and marketing preferences with our affiliates, our artists, and any other third party for the purposes of them sending you marketing communications via email or SMS where you have agreed to us sharing your Personal Information for these purposes. We will only do this in line with your marketing preferences, and you can ask us to stop sharing your Personal Information for these purposes at any time by emailing us at privacy@songkick.com. Please note that if you do opt-out from receiving marketing-related messages from us, we will continue to send administrative and service messages to you as necessary. These messages will not contain any marketing content. |
Social Media Audience Advertising You give us Personal Information about you when you sign up or agree to receive marketing communications from us, including social media advertising. This is generally information including your name, email address, social media username or handle, telephone number, and marketing preferences. Where we have a social media pixel on any of our Platforms, you give us Personal Information about you when you consent to this pixel interacting with and collecting data from your device when you access our Platforms. This is generally information on the fact that you have visited our Platforms and have an account on our partner social media platforms (e.g. Facebook or Google). Please see our Cookies Policy for further information on social media pixels and how they work. You can find it at the bottom of our website pages, next to our Terms of Use. |
With your consent
|
2.3 Social Media, Streaming Services and Third-Party Accounts
Information we collect |
How we use your information |
Digital Service Providers Direct Marketing We partner with digital service providers. If you have an account with a digital service provider (e.g., Spotify) and agree to receive marketing communications from their partners through using their online tools, your digital service provider shares your Personal Information with us for this purpose. This information includes your name, date of birth, gender, email address, and post code. |
With your consent To send you themed marketing communications by email and in line with your marketing preferences. See also the "Listening Behaviour on Streaming Platforms" section below which discusses other ways we interact with streaming platforms to send you content that is relevant to you where you have consented to this. Please note that you can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send, by emailing us at privacy@songkick.com or by opting out through your digital service provider’s platform. |
Listening Behaviour on Streaming Platforms If you give us permission to, we collect Personal Information from streaming platforms you use (e.g., Spotify) on your listening behaviour on their platform. This includes information on tracks, playlists, and albums listened to, along with your top genres and artists. |
With your consent To analyse your listening behaviour (on both an aggregated and personally identifiable bases) for the purposes of determining what marketing content may be more suitable to send to you if you have consented (on the streaming platform) to receiving direct marketing communications from us and in line with your marketing preferences. For example, if we identify one artist as a top artist based on your listening behaviour, we may recommend a similar artist who we think you may like but you haven’t yet listened to. Please note that you can withdraw your consent to us using your listening behaviour through your streaming platform or by contacting us at privacy@songkick.com. To monitor the performance of our content on streaming platforms by analysing users’ listening behaviour. |
2.4 General Enquiries and Engagement
Information we collect |
How we use your information |
General Enquiries You give us Personal Information about you when you contact us or otherwise interact with us generally, including via email, SMS, social media, online contact form, telephone call, SMS post, or otherwise. This generally includes information such as your name, contact information, and details of your communication. |
Necessary for our legitimate interests To respond to your inquiries and fulfill your requests, for example, when you send us questions, suggestions, compliments or complaints, or when you request information about our Platforms. We may also take such into account when improving our Platforms, products, and services. |
Surveys You give us Personal Information about you when you participate in and complete any of our surveys. This generally includes information such as your name, contact information, and your survey responses. |
With your consent To register you for our surveys and to analyze the responses you have provided to our survey questions. |
2.5 Automatically Collected Information
Information we collect |
How we use your information |
Email Deliverability We collect certain Personal Information by automated means when we send you marketing emails in line with your marketing preferences. This is generally information including whether you have opened the email and what you have clicked on within the email. Please see our Cookies Policy for information on what Cookies (and other similar technologies) are and how we use them. You can find it at the bottom of our website pages, next to our Terms of Use. |
With your consent To monitor the performance of the marketing emails we send to you. To tailor future marketing emails, we send to you based on your interactions with our previous emails. |
Accessing our online Platform We collect certain Personal Information by automated means when you visit or interact with any of our online Platforms. This is generally information including:
|
It is necessary for our legitimate interests
|
Cookies (and Similar Technologies) When you visit any of our online Platforms, we collect Personal Information about you through cookies and similar technologies placed on your device. The information collected may include a user ID assigned to you, your IP address, the content you have interacted with on our Platforms, duration of each visit to our Platforms, error messages encountered when using our Platforms, and your interactions with social plug-ins (e.g. Facebook like or share button) on our Platforms. Please see our Cookies Policy for information on what Cookies (and other similar technologies) are and how we use them. You can find it at the bottom of our website pages, next to our Terms of Use. |
Necessary for our legitimate interests
Necessary to comply with a legal obligation
With your consent
|
2.6 Internal Business Processes
Information we collect |
How we use your information |
Aggregating Personal Information Our aggregating of Personal Information may apply to any of the above Personal Information we collect about you. |
Necessary for our legitimate interests
|
Audits (Internal and External) and Compliance Our audit and compliance process may apply to any of the above Personal Information we collect about you. |
Necessary for our legitimate interests Necessary to comply with a legal obligation |
Fraud and Security Our fraud and security monitoring process may apply to any of the above Personal Information we collect about you. |
Necessary for our legitimate interests |
Administration Our administrative processes may apply to any of the above Personal Information we collect about you. |
Necessary for our legitimate interests |
Legal claims Our legal claims process may apply to any of the above Personal Information we collect about you. |
Necessary to comply with a legal obligation / Legitimate interests (depending on the situation) To effectively defend or bring claims to protect our legal rights and interests, and to respond to investigations from regulators or law enforcement. |
We share your Personal Information for the following purposes:
Please note that as a result of the global nature of the Warner Music Group, your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our Platforms you understand that your Personal Information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
In particular, our consumer databases and global marketing teams are based in the United States and the United Kingdom, so the Personal Information you provide to us while interacting with us for e-commerce purposes, for marketing purposes and for purposes relating to competitions (including sweepstakes and other similar promotions) will be stored and processed in the United States and the United Kingdom for these purposes.
Please see the “Do we transfer your personal information” section in the Country Specific Schedules of this Privacy Policy for information on how we protect your Personal Information when it is transferred from your country of residence to a location outside your country of residence.
We will retain your Personal Information for as long as needed or permitted considering the purpose(s) for which it was obtained and consistent with applicable law.
The criteria we use to determine our retention periods include:
We ask that you not send us, and you not disclose to us, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, sexual orientation or sex life, political opinions, religion or philosophical beliefs, health related information, criminal background or trade union membership) on or through our Platforms or otherwise unless we expressly request this information for specified purposes.
If you would like to exercise your rights in relation to your Personal Information (such as to access, review, correct, update, suppress, restrict, or delete Personal Information), you may contact us at: privacy@songkick.com. We will respond to your request consistent with applicable law.
When contacting us, please make clear what right(s) you wish to exercise, what actions you would like us to take concerning your Personal Information, and any specifics on the Personal Information your request relates to. This will allow us to deal with your request more efficiently.
For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, or we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and within any legally required time limits.
Please see the “Your Privacy Rights” section in the Country Specific Schedules of this Privacy Policy or the California Privacy Policy California Privacy Policy for information on specific data protection rights provided by your jurisdiction.
We may change this Privacy Policy at any time. We will notify you of any significant changes where we have a relationship with you and otherwise post updated versions on our website from time to time. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we make the revised Privacy Policy available on or through our online Platforms.
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us by email at privacy@songkick.com.
We are located at the following address:
Warner Music UK Limited
Legal Department
The Warner Building
27 Wrights Lane
London
W8 5SW
Attn: The Privacy Team
Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in your email messages to us.
10.1 European Union and European Economic Area
DO WE TRANSFER YOUR PERSONAL INFORMATION?
Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission (including the United States), we have put in place standard contractual clauses adopted by the European Commission regarding Personal Information transfers as a safeguard for the transfer of your information. You may obtain a copy of this safeguard by contacting privacy@songkick.com or consult the standard terms by following this link.
YOUR PRIVACY RIGHTS?
Privacy Rights if you are located in the EEA or your Personal Information is held by a Warner Music Company in the EEA:
By law, you have a number of rights (subject to certain conditions and exceptions) when it comes to your information. You can exercise any of these rights by contacting us at privacy@songkick.com or through our details in the contact section below.
You have the right to object to us using your Personal Information where we rely on “legitimate interests” as a lawful basis for processing your Personal Information or where we use your Personal Information for direct marketing purposes (.e. if you no longer want to receive direct marketing newsletters, updates and other marketing communications from us).
Rights |
What does this mean? |
The right to be informed |
You have the right to be provided with clear, transparent and easily understandable information about how we use your Personal Information and your rights. This is why we are providing you with the information in this Privacy Policy. |
The right of access |
You have the right to obtain access to your Personal Information (if we are processing it), and certain other information (like the information provided in this Privacy Policy). This is so you are aware and can check that we are using your Personal Information in accordance with data protection law. |
The right to rectification |
You are entitled to have your Personal Information corrected if it is inaccurate or incomplete. |
The right to erasure |
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your Personal information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. |
The right to restrict processing |
You have the right to ‘block’ or suppress further use of your Personal Information in certain circumstances. When processing is restricted, we can still store your Personal Information, but may not use it further. |
The right to data portability |
You have the right, in certain circumstances, to obtain Personal Information you have provided to us (in a structured, commonly used, and machine-readable format) and to reuse it elsewhere or to ask us to transfer it to a third party of your choice. |
The right to object to processing |
You have the right to object to certain types of processing (such as direct marketing). |
The right to lodge a complaint |
If you have any concerns or complaints regarding our use of your Personal Information, we encourage you to contact us using the details in the "Contact Us" section of this policy. You also have the right to make a complaint to an official data protection authority. |
DO WE TRANSFER YOUR PERSONAL INFORMATION?
EEA countries are recognised by the UK as providing an adequate level of data protection and as such transfers of your Personal Information from the UK to an EEA country are currently permitted under UK law. In addition, transfers of your Personal Information to some non-EEA countries are currently permitted by the UK provided these countries have been certified by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here).
For transfers from the UK to countries not considered adequate by the European Commission (including the United States), the standard contractual clauses adopted by the European Commission regarding Personal Information transfers are currently certified by the UK as a valid safeguard for the transfer of your information, and we have put these standard contractual clauses in place where we transfer your Personal Information to countries not considered by the UK as providing an adequate level of data protection. You may obtain a copy of this safeguard by contacting privacy@songkick.com or consult the standard terms by following this link.
YOUR PRIVACY RIGHTS?
Privacy Rights if you are located in the UK or your Personal Information is held by a Warner Music Company in the UK:
By law, you have a number of rights (subject to certain conditions and exceptions) when it comes to your Personal Information. You can exercise any of these rights by contacting us at privacy@songkick.com or through our details in the contact section below.
You have the right to object to us using your Personal Information where we rely on “legitimate interests” as a lawful basis for processing your Personal Information or where we use your Personal Information for direct marketing purposes (i.e., if you no longer want to receive direct marketing newsletters, updates, and other marketing communications from us).
The right to be informed |
You have the right to be provided with clear, transparent, and easily understandable information about how your Personal Information is used and your rights. This is why we are providing you with the information in this Privacy Notice. |
The right to access |
You have the right to access your Personal Information that we hold. This is known as a Subject Access Request. We will provide any information requested within 30 days, free of charge, unless the request is unfounded or excessive. |
The right to rectification |
If your Personal Information is inaccurate or incomplete, you have the right to have it rectified or completed. If we have shared your Personal Information with others, we'll let them know about the rectification where possible. |
The right to erasure |
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your Personal Information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. |
The right to restrict processing |
You have rights to ‘block’ or suppress further use of your Personal Information. When processing is restricted, we can still store your Personal Information, but may not use it further. We keep lists of people who have asked for further use of their Personal Information to be ‘blocked’ to make sure the restriction is respected in future. |
The right to data portability |
You have the right to receive your Personal Information in a structured, commonly used and machine-readable format and to request that this data is transmitted to another controller where this is technically feasible. This right only applies to Personal Information you have provided to us yourself (not any other information), that we process by automated means based on your consent or for the performance of a contract with you. |
The right to object to processing |
You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e., if you no longer want to be contacted with potential opportunities). |
Rights related to automated decision making and profiling |
You have the right not to be subject to decisions made solely on the basis of automated processing, including profiling, which produces legal or similarly significant effects on you, except where it is necessary for entering into, or performing, a contract with you, it is authorized by law, or you have given your explicit consent. |
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), this California Privacy Policy provides California residents with a description of our practices regarding the collection, use, sale, and disclosure of their Personal Information. Under the CCPA, “Personal Information” is information that identifies, relates to, describes, or could reasonably be associated or linked with a particular California resident or household. This California Privacy Policy also addresses other provisions of California law. We are providing this California Privacy Policy in addition to the information contained in our general Privacy Policy, above. As noted above, this California Privacy Policy describes our practices in connection with Personal Information that we collect from you in person and through certain of our owned or controlled Platforms. This California Privacy Policy does not apply to our job applicants, employees, contractors, owners, directors, or officers where the Personal Information we collect about those individuals relates to their current, former, or potential role with us.
We plan to collect, and have collected within the preceding 12 months, the following categories of Personal Information, as listed in the CCPA:
11.2 Sources of Personal Information
We collect Personal Information from you and from other sources, such as third parties with which we have relationships, ad networks, publicly available databases, joint marketing partners, social media platforms, and our third-party service providers.
11.3 Our Use of Personal Information
We use Personal Information as set forth in our general Privacy Policy, above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, to: develop, improve, and maintain our products and services; personalize, advertise, and market our products and services; conduct research and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, investigations, and other internal functions; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims.
As set forth in our general Privacy Policy, above, we share Personal Information with the following categories of third parties:
Under the CCPA, a “sale” is broadly defined as the disclosure of Personal Information for monetary or other valuable consideration and may include certain of our business practices, including those related to certain types of online advertising. In the preceding 12 months, we disclosed for our operational business purposes or sold the following categories of Personal Information to the following categories of third parties:
Categories of Personal Information | Disclosed to Which Categories of Third Parties for Operational Business Purposes | Sold to Which Categories of Third Parties |
---|---|---|
Identifiers | Affiliates; Service Providers; Business Partners; Promotion Sponsors; Ad Networks | Ad Networks |
Customer Records Information | Affiliates; Service Providers; Business Partners; Promotion Sponsors; Ad Networks | Ad Networks |
Protected Class Information | Affiliates; Service Providers; Ad Networks | Ad Networks |
Transaction Information | Affiliates; Service Providers; Business Partners; Promotion Sponsors; Ad Networks | Ad Networks |
Online Use Information | Affiliates; Service Providers; Ad Networks | Ad Networks |
Geolocation Information | Affiliates; Service Providers; Promotion Sponsors; Ad Networks | Ad Networks |
Audio/Video Information | Affiliates; Service Providers | None |
Inferences | Affiliates; Service Providers; Ad Networks | Ad Networks |
We do not knowingly sell the Personal Information of minors under 16 years of age.
You may request that we disclose to you the following information covering the 12 months preceding your request:
You may request that we delete Personal Information we collected from you.
To make a Request to Know or a Request to Delete, please contact us at 833-596-2637. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as your email address, phone number in order to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a Request to Delete, we may ask you to confirm your request before we delete your Personal Information.
If you are the authorized agent of a consumer, making a Request to Know or a Request to Delete on behalf of the consumer, we will ask you for:
If an authorized agent has not provided us with a power of attorney from the consumer pursuant to Probate Code sections 4000-4465, we may also:
You may request to opt out of any future sale of Personal Information about you by contacting us at 833-596-2637.
If you are the authorized agent of a consumer, making a Request to Opt Out on behalf of the consumer, we will ask you for:
You have the right to be free from unlawful discriminatory treatment for exercising your rights under the CCPA.
We do not currently respond to browser do-not-track signals.
If you are a California resident, you may request certain information once per year about our disclosure of certain categories of Personal Information during the preceding calendar year to third parties for such third parties’ own direct marketing purposes. Please send your request by email to privacy@songkick.com, or by postal mail to Warner Music Group, Attn: Privacy Coordinator, 1633 Broadway, New York, NY 10019. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.