Review by Mordac Location: Sebring, Highlands, FL, USA Cost Contract price not specified. Install: about 1 days Fastest Available in the area Only Cable in the area if you want cable they are it

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)

I relocated from Connecticut in October 2017 to rural central Florida. I was still working from home, so I needed to fastest available ISP. Satellite, Dish and Direct TV were my other choices offering up to 100m. Xfinity offered 150m for an additional $10 over their standard price. The TV service is good no complaints from my wife, and they have most of the channels we had in CT. I had the installer rewire the entire house with 5 connections, it took most of an afternoon. When he tried to connect the web, it was shaky at best. He was getting a good signal to the splitter but from there only the TV was reliable. He added a booster to the system and moved the modem connection on the splitter, now we were online. I had the package with a landline, so I needed a gateway rather than a modem and WIFI router. I decided to purchase my own as I did not want to rent theirs. I purchased a Surfboard SVG2482AC with the battery backup. Over the first 6 months we were getting outages from minutes to hours, I called each one in and they kept giving credit via free 30-day subscription channels. After 10 times I said I would except only proper credit discounts on my monthly bill, amazingly after another 3 times they had my service up and running solid as a rock. The only service drops since then have been if it is an area wide outage. So, since May 2018 all is well with the service. I wish I could get the same service I was getting in CT (300M and then 1G) instead of 150M but that was in an urban/suburban area on COX.

update 1/2023: They have updated service in the area, and I now have a solid 800/23. They also now offer 1.2g service but I do not see the need. I am able to connect 30 plus Wi-Fi smart devices and PCs and can stream multiple videos without issue. I reconnected my SB8200 modem and added an ASUS RTAX-68U router, I do a WAN aggregation connection between the modem and router, which gives me the pseudo bandwidth to support 2gig.

update 5/22/2023: I have a solid connection thru my SB8200 and RTAX-68u router, so the area now offers a 1.2gig connection but I am no longer in need of that. The speed I average now is 945mps average. Price is still high but the service has improved.

update 3/2024: I now am getting a solid 900+ down. I am using am Motorola MB8611 modem and an ASUS ROG GT AX11000Pro. Have not had an outage in quite a while.

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