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I've Googled as much as I could but I cannot seem to find a solution to this problem.

I've got a Windows 10 Pro system that had an activated (legal) copy of Office 2013 installed. I've used Office 2013. Last week I upgraded to Office 2016 and reactivated that.

I usually start my programs by hitting the Windows key and searching for programs. However if I search for Word or Excel from the start menu it's showing the 2013 edition of the apps that aren't installed anymore. It's not doing anything either when I click on it.

Office 2016 apps are showing up in the all apps section of the start menu, but not on searching for it.

I've rebuild my search indexes. I've searched (with Search Everything) for filesnames that resemble word or excel 2013, I'm finding nothing.

How to get rid of those references?

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  • 1
    On a side note, have you considered taking your most highly utilized programs and then using either the Pin to start or Pin to taskbar function to make their shortcuts readily available? Everyone on my IT staff finds that very convenient.
    – Run5k
    Commented Dec 14, 2016 at 13:51
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    I assume you uninstalled Office 2013 before you installed Office 2016? It sounds like you have both versions currently installed.
    – Ramhound
    Commented Dec 14, 2016 at 15:21
  • I did not uninstall Office 2013 first. I used the upgrade procedure. However there are no traces of Office 2013 anywhere on the computer other then the shortcuts in the start search.
    – Digi
    Commented Dec 15, 2016 at 8:03
  • I was having a similar problem. The following fixed it: "Turn on the Background Apps "Let apps run in the background" master switch (found in Settings -> Privacy -> Background Apps). All the apps can be turned off individually, but the master switch must be turned on. After a reboot, search should start working normally again." answers.microsoft.com/en-us/windows/forum/all/… Also see: superuser.com/questions/1264628/…
    – mmortal03
    Commented Jul 13 at 0:26

1 Answer 1

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Have you tried rebuilding your icon cache?

  1. Right-click on the Start button and choose Command Prompt and input the following:
  2. Type ie4uinit.exe -show and press Enter
  3. Type taskkill /IM explorer.exe /F and press Enter
  4. Type DEL /A /Q "%localappdata%\IconCache.db" and press Enter
  5. Type DEL /A /F /Q "%localappdata%\Microsoft\Windows\Explorer\iconcache*" and press Enter
  6. Finally, type shutdown /r /f /t 00 and press Enter to restart your computer

(Source: How to Rebuild the Icon Cache in Windows 10)

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  • Please explain how rebuilding the icon cache would fix the OP's problem (which appears to be broken shortcuts not broken icons).
    – DavidPostill ♦
    Commented Dec 14, 2016 at 23:56
  • @DavidPostill , it was just an educated guess. I know that it seems rather unlikely, but I was simply trying to help the author with a suggestion that certainly couldn't hurt... especially since nobody else offered an alternative.
    – Run5k
    Commented Dec 15, 2016 at 1:29
  • Tried it, but didn't work. Thanks for suggesting anyhow.
    – Digi
    Commented Dec 15, 2016 at 8:09
  • Not at all. I'm sorry that I couldn't help out more than that, but hopefully someone else will chime in who has encountered this problem before.
    – Run5k
    Commented Dec 16, 2016 at 1:34

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