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SHARK RV2620WD AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation, CleanEdge Technology, Perfect for Pet Hair, Carpets, Hard Floors, Compatible with Alexa, Black/Mocha
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Purchase options and add-ons
Brand | Shark |
Model Name | Shark RV2620WD |
Special Feature | Edge Cleaning, Pet Hair Pick Up, Cordless, Sonic Mopping, Laser Mapping & Navigation, Scheduling, Smart Mapping, Obstacle Avoidance See more |
Color | Black/Mocha |
Product Dimensions | 18.57"L x 14.96"W x 5.69"H |
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About this item
- INCREDIBLE SUCTION AND SONIC MOPPING: First, it’s an ultra-powerful whole home vacuum on carpets and floors. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time.
- NO SPOTS MISSED: With Matrix Clean, the vacuum cleans in a precise matrix grid taking multiple passes over dirt and debris for whole home, deep cleaning coverage.
- BETTER EDGE CLEANING: CleanEdge Technology used blasts of air and corner recognition to remove debris from edges and corners for 50% better edge cleaning*–reaching where others can’t (*vs RV2610WD with CleanEdge turned off).
- TACKLE STUCK ON STAINS: Sonic Mopping scrubs hard floors 100x per minute and for extra deep cleaning initiate Matrix Mop in the app to get 50% better stain cleaning in targeted zones (vs. RV2001WD, modified IEC 62885-6).
- SELF-CLEANING BRUSHROLL: Digs deep into carpets and directly engages hardwood floors pulling up debris, hair, and dirt from all surfaces in your home – engineered to pick up more hair and is anti-hair wrap.
- PRECISION HOME MAPPING: 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day or night, adapting to everyday changes in the home.
- BETTER CARPET CLEANING: Delivers 30% better carpet cleaning* by taking advantage of Matrix Clean to deep clean dirt and debris from multiple angles (*vs. RV2610WD single pass tested on level loop sand).
- PERFECT FOR HOMES WITH PETS: With powerful suction, sonic mopping, and Shark’s self-cleaning brushroll, the robot picks up pet hair and eliminates stuck-on pet messes with ease.
- RECHARGE & RESUME: When low on battery, the robot can return to its base, recharge, and pickup cleaning where it left off.
- WHAT’S INCLUDED: Shark AI Ultra 2-in-1 Robot, 1 Filter, 1 Side Brush, 2 Microfiber Mopping Pads.
Customer ratings by feature
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Videos
Videos for this product
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Unboxing Shark AI Ultra 2 in 1 Robot Vacuum & Mop Review
JUST A DAD
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1.5 year update! Why I still love my shark robot vacuum
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Honest Review of the SHARK AI Ultra 2in1 Robot Vacuum & Mop
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Hype Or The Real Deal? Shark AI 2in1 Robot Vacuum Review
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Super convenient!! // Shark AI Ultra Robot Vacuum
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Product information
Brand | Shark |
---|---|
Model Name | Shark RV2620WD |
Special Feature | Edge Cleaning, Pet Hair Pick Up, Cordless, Sonic Mopping, Laser Mapping & Navigation, Scheduling, Smart Mapping, Obstacle Avoidance |
Color | Black/Mocha |
Product Dimensions | 18.57"L x 14.96"W x 5.69"H |
Included Components | Filter, (2) Microfiber Mopping Pads, Shark AI Ultra 2-in-1 Robot, Side Brush |
Filter Type | Washable Fabric Filter (pre motor) |
Power Source | Battery Powered |
Are Batteries Included | Yes |
Control Method | App |
Lithium Battery Voltage | 14.4 Volts |
Compatible Devices | Amazon Echo, Google Home |
Form Factor | Robotic |
UPC | 622356590907 |
Item Weight | 15.1 pounds |
Manufacturer | SharkNinja |
ASIN | B0B5HQ3Q1M |
Country of Origin | China |
Item model number | RV2620WD |
Batteries | 1 Lithium Ion batteries required. (included) |
Customer Reviews |
4.0 out of 5 stars |
Best Sellers Rank | #12,134 in Home & Kitchen (See Top 100 in Home & Kitchen) #16 in Robotic Vacuums |
Number of pieces | 5 |
Warranty Description | 1 year limited warranty. |
Batteries required | Yes |
Warranty & Support
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SHARK RV2620WD AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation, CleanEdge Technology, Perfect for Pet Hair, Carpets, Hard Floors, Compatible with Alexa, Black/Mocha
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Product Description
The Shark AI Ultra 2-in-1 Robot combines an ultra-powerful vacuum with Sonic Mopping for a complete clean from start to finish. First, it’s an ultra-powerful whole home vacuum on carpets and floors. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time. It features Matrix Clean, which allows your robot to clean from multiple angles in a precision grid ensuring no spots are missed on all your floor types. With Precision Home Mapping, the robot uses its 360 LIDAR vision to scan your home and build a detailed map, enabling fully autonomous movement. This also allows your robotic vacuum to detect and avoid objects in its path day or night. It creates a precise home map in the SharkClean® app so you can select specific areas to clean on-demand, initiate Matrix Clean, and set cleaning schedules from anywhere. Utilize the app the set custom carpet and no-go zones for complete control of where the robot cleans and doesn’t clean. This robot masterfully integrates Matrix Clean with vacuuming, mopping, and CleanEdge Technology to give you the ultimate floor cleaning machine.
Compare with similar items
This Item Shark SHARK RV2620WD AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation, CleanEdge Technology, Perfect for Pet Hair, Carpets, Hard Floors, Compatible with Alexa, Black/Mocha | Recommendations | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | -27% $329.99$329.99 List: $449.99 | $289.99$289.99 | $289.95$289.95 | -70% $99.99$99.99 New Price: $329.99 | -40% $144.49$144.49 List: $239.00 |
Delivery | Get it as soon as Sunday, Jul 14 | Get it as soon as Thursday, Jul 25 | Get it Jul 11 - 15 | Get it Jul 16 - 19 | Get it as soon as Sunday, Jul 14 |
Customer Ratings | |||||
Suction power | 3.7 | 3.8 | 4.0 | 4.6 | 4.5 |
For deep cleaning | 3.4 | — | — | 4.7 | 4.1 |
Battery life | — | 4.0 | 3.8 | — | 4.7 |
Value for money | — | 3.6 | 4.0 | — | 4.5 |
Sold By | Amazon.com | Berry's Best | AMZDistributor(SN Recorded) | Woot | Wxingwang1 |
surface suggestion | Carpets, Hard Floors | Carpet & Hardfloors | Carpet & Hardfloors | Carpets,Floors | Carpet,Floor,Hard-floor |
batteries included | ✓ | ✓ | ✓ | ✗ | ✓ |
battery voltage | 14.4 volts | 3.7 volts | 3.7 volts | 14.4 volts of direct current | — |
compatible devices | Amazon Echo, Google Home | Alexa Devices | Smartphones | Amazon Echo, Google Home | Alexa, Google Assistant |
weight | 13.01 pounds | 6.2 pounds | 6.22 pounds | — | — |
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers have mixed opinions about the robotic vacuum cleaner. Some praises its suction power and ease of use. They say it's a great product for those looking for a high-quality and affordable product. However, some customers have reported issues with connectivity and battery life. Opinions are mixed on suction, ease of usage, noise, quality, mapping, and value.
AI-generated from the text of customer reviews
Customers are mixed about the quality of the robotic vacuum cleaner. Some mention it does a great job sweeping and mopping, while others say it doesn't do a "pro" mop job, it doesn’t self-empty, and it's the worst robot they have ever used.
"...because you can put it on high medium and low setting the matrix clean part is incredible...." Read more
"...ft. area. So I'll put it on high flow for the next run. It does not do a "pro" mop job, but if I run it a few times a week I expect that it will..." Read more
"...We got this Shark and it was working amazingly! I loved how it matrix cleaned our carpets (we have pets, & it did awesome)...." Read more
"...The Shark cuts down significantly on the pet hair and makes daily cleaning so much easier. I actually bought this 2nd robot in November 2023...." Read more
Customers are mixed about the ease of use of the robotic vacuum cleaner. Some mention that they like the convenience of the app and room assignments, and that it's programmable. They say the features and benefits are incredible. However, others say that it is difficult to set up, time consuming, and frustrating. They also mention that the instructions in the box suck and that the robot has a hard time navigating and covering the room.
"...state and you can tell this thing to clean the floor the app is so easy to use just play around with it and you'll get real familiar real fast I..." Read more
"...The sonic mopper actually breaks a lot. Much more complex than a motor which just needs to spin, but the skark mech uses that poor water pump to..." Read more
"...My new Shark runs like a dream, and I couldn't be happier!" Read more
"...And the app let's you define rooms so you can tell it to just clean a specific room, which is amazing...." Read more
Customers are mixed about the suction of the robotic vacuum cleaner. Some mention that the bin is awesome and seems to suck out all the dog hair from the vacuum dust bin, while others say that it gets stuck and stops the cleaning.
"...Cons: Pet hair that was deeper into carpet didn’t pick up as well. Charging time does take a little while...." Read more
"...I was truly impressed with the suction power and its ability to get edges and corners with the air puffing thing and the swirly brush...." Read more
"...It leaves a lot of dirt and dust behind even on maximum mode. It does save some time over vacuuming by hand...." Read more
"...It has a hard time getting on my thin rugs...." Read more
Customers are mixed about the mapping of the robotic vacuum cleaner. Some say that the navigation was great, easy to map area, and accurate. Others say that it couldn't get it to map the house, the mapping feature is not user friendly, and nonsensical. They also say that they were unsuccessful in mapping the mop areas and carpet areas because the radar or.
"...of robots that will actually map out the entire house and the map is so accurate the technology in this thing is crazy...." Read more
"...1. Mapping: It doesn’t map the home correctly as far as I can say after repeating multiple times.2...." Read more
"...The mapping was actually really accurate...." Read more
"The product mapping is not intuitive and deficient if you have multiple floors...." Read more
Customers are mixed about the noise produced by the robotic vacuum cleaner. Some mention that it's quieter than its competitors, while others say that it sounds like a chainsaw.
"...It's not too noisy - I keep my dogs in my home office with me while it runs around the rest of the house and it's not noisy enough to cause them..." Read more
"...The only downside on this model it's it pretty loud, and when it's using it's regular vacuuming attachment bin when it goes back to the base to..." Read more
"The shark robot vac sweeps well and is not too loud but, that's all! The shark app is terrible limiting the sweeper tremendously!..." Read more
"This 2 n 1 shark product is great. It’s quieter than its competitors and faster too. The only thing is the documentation is just about zero...." Read more
Customers are mixed about the value of the robotic vacuum cleaner. Some mention it's great value, with no hidden costs and no commitment to buy bags for years to come. However, others say that it'll never be worth the full price, the tech isn't there yet, and the water pump is cheap.
"...For 32 days it worked. It does not work anymore. It's just an expensive doorstop now...." Read more
"...The GoodAffordable hybrid vacuum and mop that is a very effective cleanerExcellent navigation, mapping, and obstacle avoidance..." Read more
"...I went in and fixed it myself, seems the trouble is the super cheap water pump it uses...." Read more
"Not worth the extra price tag, It doesn’t work no where near as good as my old shark vacuum. Won’t buy again or recommend." Read more
Customers are dissatisfied with the battery life of the robotic vacuum cleaner. They mention that it runs out fast, and it completely drains the battery after 20 days. Some say that the battery stopped working after 20days and won't recharge.
"...For some reason, the robot stopped charging on its dock. I immediately called Shark, and their service team is exceptional...." Read more
"...Charging time does take a little while. You have to swap to mop backing and self empty...." Read more
"...The only con is that the battery does not last long enough to get my entire house in one swoop...." Read more
"...The battery life is laughably short on this one. Even compared to my other model which is 2 years old at this point...." Read more
Customers are dissatisfied with the connectivity of the robotic vacuum cleaner. They mention that it would not connect to the WiFi, stopped communicating with their router after 32 days, and can't get it to connect at all. They also say that the WiFi has issues and cannot be reconnected to the application.
"...It did work, but stopped communicating with our router after 32 days, then when we tried to remove it and add it back to our network, it cannot be..." Read more
"...However, the second one is having communication problems. Given what these cost, it should be much easier than this." Read more
"This device has a known issue that it doesn’t connect to the application...." Read more
"...shark help site, several user sights, and still I was not able to connect to the wifi...." Read more
Reviews with images
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Top reviews
Top reviews from the United States
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Reviewed in the United States on March 22, 2024
The mapping was actually really accurate. When I saw the map, I could tell that it mapped under the furniture that it could get under, and for me that's worth it's weight in gold to get it clean under those spots on a regular basis. To not have to move some tables and credenzas...money in the bank!
It's not too noisy - I keep my dogs in my home office with me while it runs around the rest of the house and it's not noisy enough to cause them alarm. It is loud enough when there is an error and it talks to you. When it's in mop mode it can't self-empty the dust bin, so it called out to me that it needed to be emptied before it could move on with the job.
Overall I'm super pleased. I think it's a great investment and will save me from a lot of constant sweeping and mopping!
This was our 2nd Shark product purchased from Amazon in 5 years. We got this Shark and it was working amazingly! I loved how it matrix cleaned our carpets (we have pets, & it did awesome). However, 32 days after we got it, it stopped communicating with our router one evening. It was out of the 30 warranty with Amazon by 2 days, so we had to go through the manufacturer, Shark.
My husband is a software engineer, and after 2 reps, 3 escalations, and a manager promising to call us back, it's been 6 days with no response from Shark. Mind you, he spent roughly 5 hours talking to Shark. Shark has a 60 day return policy, so this could have been returned, had it been purchased from Shark directly, and not Amazon.
After doing research online, Shark is aware of an issue, but is refusing to correct it. If this had broken within 30 days, that would be fine. If it continued to work on our network, that would be even better. As it stands, it will not work on our network, and can't be returned, and the manufacturer is refusing to honor their warranty. They are flatly refusing to honor their manufacturers warranty at all! I asked flat out, and was told they cannot warranty it.
*About the issue: Shark has a a known issue with handling 63 character WPA2-PSK passwords, which are within the WPA2-PSK specification. Shark advised us to create a low-security Guest network specifically for our vacuum. That would break the integrity and security of our existing network since we would now have to enable the guest network to have visibility to our secure normal network to allow our phones and the Shark app to control the vacuum. Totally unacceptable solution.
It did work, but stopped communicating with our router after 32 days, then when we tried to remove it and add it back to our network, it cannot be added back. They have all the logs of our use. They have the vacuum logs of what went wrong. And they refuse to make this right. For 32 days it worked. It does not work anymore. It's just an expensive doorstop now.
Unless you are a software engineer & are ready to invest 8-10 hours figuring out a work-around, save your money & get the more expensive brand. You won't have to buy a second router JUST to use it. When this one dies, it will be the last Shark we waste money on. So disappointed in Shark, and even more so in Amazon. Expensive lessons learned & hope it helps someone else.
Top reviews from other countries
Reviewed in Mexico on May 29, 2024
Reviewed in Mexico on December 30, 2023