IT-System Engineer (f/m/d) remote support in English and another language (French, German, Italian, Spanish)

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

This position is limited to 24 months.

Then become part of our global team as   IT System Engineer (f/m/d) Remote Support in English and another language (French, German, Italian, Spanish) to support our clinical customers with their excellent IT expertise, especially in the EMEA (Europe, Middle East, Africa) region.

Choose the best location for your work - within the scope of this position, it is possible to work mobile (within Germany) up to an average of 60% of the respective working time in agreement with your manager.

Your tasks and responsibilities:

• You will provide international remote IT support for the clinical imaging software of various departments of Siemens Healthineers to provide customers with fast and high quality support
• You coordinate and organise activities (including updates and upgrades) with internal and external partners to ensure the maintenance of clinical operations on the customer side
• You share your expertise with new team members and thus contribute to the development of competences

You can find out more about this business segment at https://www.siemens-healthineers.com/de/products-services  

Your qualifications and experience:

• You have a successful Master's degree in electrical engineering, (business) informatics
• You have initial experience in customer IT support, ideally with imaging equipment and clinical software and workflows
• Alternatively, you have a Bachelor's degree or are an IT specialist (e.g. IT specialist) and have several years of relevant professional experience in IT
• You also have initial experience with virtualised IT systems (e.g. HyperV or VMWare), scripting and server hardware
• Experience in implementing interfaces for third-party applications, preferably in a clinical environment, is a clear advantage
• You know the syngo.via software and are able to support it

Your profile and skills:

• You take a structured approach to solving customer problems and are able to handle several support requests simultaneously and prioritise them accordingly
• At the same time, you never lose sight of customer satisfaction and the quality standards of your technical solutions
• We are available for our customers in EMEA between 7.00 am and 6.00 pm. Your working hours are mostly flexible; nevertheless, one week of early or late shift every three weeks is required (within the above mentioned framework)
• Your English language skills will enable you to support customers throughout EMEA in direct telephone contact, document problems, communicate effortlessly internally with your colleagues and follow training courses held in English. Ideally, you already have experience in intercultural cooperation
• In addition, you are fluent in one of the languages mentioned in the title (French, German, Italian, Spanish). You use this knowledge to support customers in this language area with the same high-quality services as you would in English
• Thanks to your excellent communication skills, you will be able to integrate seamlessly into our international team

Our global team:

Siemens Healthineers is a leading global medical technology company. 71,000 dedicated colleagues in over 75 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.

Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is Simone Morgenstern.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

Siemens Healthineers Germany was awarded the Great Place to Work® certificate.