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The Guardian - Back to homeThe Guardian

Broadband

June 2024

  • Young woman using mobile phone to send text message

    Plusnet mobile customers told to switch within weeks or lose number

  • Allison Kirkby: head and shoulders photo showing her in front of a window with blurred view of greenery and sky behind; she is in her mid-50s, has collar-length blond hair, and wears a black jacket.

    Scandinavia ‘way ahead’ of UK in telecoms infrastructure, says BT boss

May 2024

  • Head and shoulders shot of Allison Kirkby smiling

    BT reveals £3bn cuts as it passes peak full-fibre broadband spend

    Jobs reduction target unchanged but full-year divided raised on drop in pre-tax earnings to £1.1bn

March 2024

  • Rural high speed internet<br>WIGGINS, COLORADO - DECEMBER 19: Dana Sharp, with Blue Lightning, runs a Ditch Witch digging a line to lay in fiber optic cable, for high speed internet, on December 19, 2019 in Wiggins, Colorado. (Photo by RJ Sangosti/MediaNews Group/The Denver Post via Getty Images)

    The fight for democracy
    Internet providers have left rural Americans behind. One county is fighting back

    Congress is spending $65bn to connect the rural US to the world. Orangeburg, South Carolina, knows the stakes better than anywhere

  • The Guardian documentary
    The Digital Divide: could you live without the internet?

    This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be. Through enacted scenes from their lives, it makes visible the expanding digital divide – an issue too often unseen or ignored
  • Could you live without the internet? Doctors’ appointments, job applications, personal banking, key services and more are today mostly managed online. While the UK government details its plans for a digital future to transform public services, one in seven Britons are forced to live without the internet. This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be.

    The Guardian documentary
    The Digital Divide: could you live without the internet?

    Could you live without the internet? Doctors’ appointments, job applications, personal banking, key services and more are today mostly managed online. While the UK government details its plans for a digital future to transform public services, one in seven Britons are forced to live without the internet. This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be.

February 2024

  • Virgin Media advertising its various services.

    Consumer champions
    How can I lift the burden of a weighty Virgin Media package for my friend?

  • Man in hi-viz jacket at work on a junction box

    Analogue switch-off: BT customers left for weeks without a landline

November 2023

  • Shoppers pass a Vodafone store in London

    UK broadband and mobile users brace for above-inflation mid-contract hikes

    BT, EE, Vodafone, Virgin Media O2 and TalkTalk to increase bills for more than 22 million customers from April and May
  • A man looking at the Shell Energy logo on his phone

    Shell Energy fined £1.4m for failing to flag end of mobile and broadband contracts

    More than 70,000 customers were affected by breach of consumer protection rules, says Ofcom
  • Nils Pratley

    Nils Pratley on finance
    Philip Jansen got the strategy right at BT. Shame about the share price

    Nils Pratley
    Even decent half-year numbers, the last under the outgoing chief executive, couldn’t create a buzz

September 2023

  • A side-on view of a woman grimacing at her desk in front of a laptop and smartphone

    Number of Britons facing significant internet outages doubles in a year

  • a VMO2 advertising billboard

    Virgin Media O2 to snap up Russian oligarch-backed broadband firm

August 2023

  • The Netflix logo on the streamer’s Hollywood office.

    TechScape newsletter
    TechScape: ‘Without the telcos, there is no Netflix’ – the battle between streamers and broadband

    An explosion of data use has led to massive infrastructure costs. Is the era of cheap all-you-can-watch content about to end?

July 2023

  • Yellow internet switch on computer keyboard

    ‘More than half of UK broadband customers’ hit by connection problems

    Telecoms providers added ‘insult to injury’ as prices rose, says report by Which? for year to January 2023

June 2023

  • Stuart Ward on jetty.

    ‘I’m being forced to make difficult choices’: outrage at telecoms price rise

  • Phone illustration

    Mobile and broadband firms accused of fuelling UK ‘greedflation’ with major price hikes

  • Person using a mobile phone.

    Why are UK telecoms firms imposing inflation-busting bills?

  • A close up of the hands of a woman using a mobile phone

    UK regulator to ban ads for ‘misleading’ broadband and mobile deals

May 2023

  • Netflix logo on a smartphone screen, next to a login screen

    Netflix warns UK broadband firms of crackdown on password sharing

    Streaming service tells Sky, Virgin Media and BT they may face backlash from customers
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