Sky TV didn’t tell me I could have paid thousands less
It did not remind me my contract had ended, or tell me about the best deals
January 2024
Sky to cut 1,000 jobs as customers move from pay-TV to internet
Redundancies will come mainly from workers who install equipment in homes
December 2023
UK insurance: ‘My parents paid thousands to protect obsolete products’
One family paid for 20 years to insure a Sky TV box that was phased out in 2016 because of auto-renew
September 2023
ITV picks up Oscars broadcast rights for UK
The UK network has made a ‘multi-year’ deal with Disney to screen the annual awards, as Sky’s 20-year connection ends
July 2023
‘More than half of UK broadband customers’ hit by connection problems
Telecoms providers added ‘insult to injury’ as prices rose, says report by Which? for year to January 2023
June 2023
Britons will soon spend more on streaming than TV, analysts say
Sky launches TV smart camera for joint viewing and motion-controlled games
March 2023
Your problems, with Anna Tims
Sky’s live chat failed my daughter when it wouldn’t cancel her account
It was in her husband’s name but he was on remand in prison
February 2023
Sky recruits stars including Florence Pugh and Adam Driver for streaming wars
Sky Cinema announces 100-strong slate of films to take on Netflix, Prime Video and Disney+
December 2022
Guardian tech reviews in 2022: better to repair and longer-lasting devices
Sky could lose £150m a year from plan to relax ad limits on UK’s free-to-air TV
September 2022
It’s not just bookies that have a stake in football betting – it’s the clubs too
Annie Ashton
It’s a kick in the teeth for me, having lost my husband to addiction, to find out English clubs are profiting from gambling, says campaigner Annie Ashton
Sky signals end of satellite dishes on homes amid move to streaming
Firm switching to set-top boxes amid changes in technology and consumer behaviour
UK’s broadband firms set for £1.7bn windfall with above-inflation price rises
Exclusive: annual bill increases are often several percentage points higher than the January CPI or RPI rate
August 2022
Sky broke rules over telling customers TV contracts were up, watchdog rules
Consumer champions
Sky TV won’t give my mum access to the account she pays for
July 2022
CMA investigates sport broadcasters over ‘cartel-like behaviour’
Watchdog says it suspects possible breaches of competition law around purchase of freelance services
June 2022
UK telecoms industry agrees plan to help struggling customers
Mobile and broadband firms make number of commitments amid cost of living crisis
May 2022
Nils Pratley on finance
Looney’s tune on windfall taxes is unpersuasive
Nils Pratley
The BP chief executive calls the proposed levy ‘unpredictable’ but it is also thoroughly affordable
April 2022
Nils Pratley on finance
Flogging Channel 4 won’t bring about the longed-for British reply to Netflix
Nils Pratley
Prospective buyers will see a clear tension between public service obligations and making profits
