Set up eSIM Travel Pack with a QR code

You'll need a QR code to get setup. The QR code will have been emailed to you. Once you have your QR code, follow the steps below.

Note: Your phone's screen and wording may differ slightly due to software version updates on your device. 

1. Make sure you're connected to WiFi 
   • If you are switching from a Spark physical Trio SIM to a Spark eSIM, remove your physical SIM card as it makes it easier to set up 
2. Go to Settings 
3. Select Mobile Data 
4. Select Set Up Mobile  
5. Select Use QR Code. The camera app will launch. 
6. Use the camera to scan the QR code provided to you 
7. Select Add Mobile Plan
   • If you don't have a physical SIM in your device, you'll see a spinning wheel while your eSIM is being activated. 
   • If you do have a physical SIM in your device, you'll need to select your primary and secondary number options and then click Continue
     Note: You can change these later in your Settings menu. 
8. Your eSIM should now be active and ready to use. If you are outside of New Zealand, you will be able to download and install your Travel eSIM outside New Zealand, but it will not activate until you arrive in New Zealand. When you arrive in New Zealand you will receive a notification on your device advising that your Travel SIM is now ready to use. 

Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device. 

• This could happen for example when you have one eSIM and one physical SIM card active.  
• The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?” 
• You'll need to choose one of the profiles to disable in order to activate a new line. 
• You can also switch between profiles. If you are trying to turn on a profile when you already have the maximum active profiles active on your phone, you'll be asked to turn off one of your profiles. 
• Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider the plan is active with.  

You'll need a QR code to get setup. The QR code will have been emailed to you.  Once you have your QR code, follow the steps below. 

Note: Your phone's screen and wording may differ slightly due to software version updates on your device.

1. Make sure you're connected to WiFi 
2. Go to Settings > Connections and select Sim Card Manager 
3. Select Add mobile plan 
4. Wait for the Searching for plan search wheel to stop spinning 
5. Select Add using QR code and scan the QR code provided to you 
6. Select Add when prompted with the Add new mobile pop up 
7. Select OK when prompted with the Turn on new mobile plan pop up 
8. Once it has finished loading, your eSIM profile should now be active. You will be able to see your profile in the eSIMs section of the SIM Card Manager menu. Your eSIM should now be active and ready to use. If you are outside of New Zealand, you will be able to download and install your Travel eSIM outside of New Zealand but it will not activate until you arrive in New Zealand. When you arrive in New Zealand you will receive a notification on your device advising that your Travel SIM is now ready to use.

You'll need a QR code to get setup. The QR code will have been emailed to you. Once you have your QR code, follow the steps below. 

Note: Your phone's screen and wording may differ slightly due to software version updates on your device. 

1. Make sure you're connected to WiFi 
   • If you are switching from a physical SIM to an eSIM, remove your physical SIM card as it makes it easier to set up 
2. Navigate to Settings 
3. Click on Mobile Data 
4. Click Add Mobile Plan. The camera app will launch. 
5. Use the camera to scan the QR code provided to you 
6. Click Add Mobile Plan 
   • If you don't have a physical Trio SIM in your device, you'll see a spinning wheel while your eSIM is being activated. 
   • If you do have a physical Trio SIM in your device, you'll need to select your primary and secondary number options and then click Continue 
     Note: You can change these later in your Settings menu. 
7. Your eSIM should now be active and ready to use. If you are outside of New Zealand, you will be able to download and install your Travel eSIM outside New Zealand, but it will not activate until you arrive in New Zealand. When you arrive in New Zealand you will receive a notification on your device advising that your Travel SIM is now ready to use. 

Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device. 

• This could happen for example when you have one eSIM and one physical SIM card active.  
• The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?” 
• You'll need to choose one of the profiles to disable in order to active a new line. 
• You can also switch between profiles. If you're trying to turn on a profile when you already have the maximum active profiles active on your phone, you'll be asked to turn off one of your profiles. 
• Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider the plan is active with.

You'll need a QR code to get setup. The QR code will have been emailed to you. Once you have your QR code, follow the steps below. 

To set up eSIM on your iPad, you need to scan a QR code. During this process, you will need a WiFi connection. 

1. On your iPad, go to Settings > Mobile data 
2. Under Select service provider, you may see GigSky and AlwaysOnline. Select Other... 
3. Scan the QR code from Spark (in your email or from a sales rep) 
4. Your eSIM should now be active and ready to use. If you are outside of New Zealand, you will be able to download and install your Travel eSIM outside New Zealand, but it will not activate until you arrive in New Zealand. When you arrive in New Zealand you will receive a notification on your device advising that your Travel SIM is now ready to use. 

Yes, you can purchase and activate your eSIM before you travel to New Zealand. Simply purchase online and activate by following the eSIM activation steps for your compatible device above.  Physical SIM cards, however, are not available for purchase online. Physical SIM cards can be purchased from our airport or regional stores once you arrive in New Zealand. Go to Store Finder

As soon as you activate your Travel SIM your validity period begins. If you download your eSIM before you travel to NZ, your eSIM will only activate when you arrive in NZ and it connects to the SparkNZ network. Validity periods range from 15 days to 90 days, depending on the plan you purchase. If you want to stay longer, you can top up by purchasing a value pack or an extra. 

• See Prepaid Extras
• See Prepaid Value Packs

You can purchase an extra or a value pack when your Travel Pack runs out. 

• See Prepaid Extras
• See Prepaid Value Packs

Once your Travel Pack expires, if you top up with a dollar value instead of purchasing an extra or value pack, the following rates will apply: 

Your QR code is sent to the email address you provided us in your order. If you can’t see an email from Spark in your inbox, please check your spam folder.  

If you're having trouble scanning the QR code: 

• Make sure you're connected to WiFi.  
• Instead of scanning the QR code using your Camera app, go through the Settings menu on your phone. 
• Check that you're using the correct QR code that was emailed to you when you placed the order. 
• Try scanning the QR code again. 

If the eSIM profile download fails partway through, restart your device and try downloading the profile again. 

Your mobile data might not work after you set up an eSIM profile if you still have a physical SIM card in your device. If mobile data is not working after setting up eSIM, try removing the card from your device, then and restarting it. 

When switching from a physical SIM to an eSIM on the same device, your call might fail if the physical SIM card is set as the primary profile. 

• Remove your physical SIM card, or set the eSIM as the primary profile.  Check if you have a physical SIM card and an eSIM (dual SIM). If both are turned off, the call will fail.
• Make sure the profile you want to use for calling is turned on and set as the primary profile. 

Once you have installed the eSIM, it will be considered used. No refunds will be provided.