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Information and insights to help you get more from SolarWinds
VPAT Datasheet: Web Help Desk
Voluntary Product Accessibility Template for SolarWinds Web Help Desk.
Web Help Desk Datasheet
Web Help Desk software features customizable dashboards, letting you keep a finger directly on your team’s pulse.
Parent-Child Relationships: Setting Up a New Employee
In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.
Introduction to Web Help Desk
An introduction to Web Help Desk and an overview of its help desk and asset management features.
Use Cases for Utilizing Request Types and Tech Groups
An introduction to tech groups and how they relate to request types in Web Help Desk.
Best Practices for Submitting Tickets via the Web Interface Versus Email
In this video, you will learn the differences in submitting a ticket via the web interface versus email.
SolarWinds Service Desk
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution.
Setting Up Web Help Desk Accounts
Watch this video and learn how to set up accounts in Web Help Desk and how to automatically monitor an email inbox for incoming requests.
Setting Up Request Types
Watch this video and learn about request types in the Web Help Desk® software. Request types determine the fields on the ticket and where the ticket is routed.