Track my repair
Check the status of your repair in a few simple steps
Step 1: Tell us how you booked your repair
I booked my repair on Samsung.com
Online
I spoke to a Samsung Expert to book my repair
Live Chat, Social Media, Phone Call or in-store
Step 2: Please select the repair you'd like to track
Doorstep repair
Pick up repair
In-store repair
In-home repair
Step 2: Repairs booked through live chat, phone or by in-store experts can be tracked by speaking to our Chatbot
- Click Start chat below
- Click 'Begin Support'
- Click 'Technical product support'
- Click 'Track an Existing Repair'
- Please select your product type
- You will be requested to enter your Service Order Number and the email address you used to book your repair
- Any personal data you provide to us will be used in accordance with our privacy policy.
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