samsung care plus
Certified care by Samsung experts
Repairs in Samsung Care+ are provided by Samsung authorised technicians who are trained to repair Samsung Galaxy devices.
Pre-order now and protect your new Galaxy Z Fold6 for 1 year
Pre-order now and get 1 Year Samsung Care+ - Accidental Damage free. Limited time only*
*This offer is only valid from 11 July 2024, 01:00 AM - 31 July 2024, 11:00 AM.
*Samsung Care+ coverage, service type and promotion details may vary by country/region.
An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See terms and conditions for more information.
Pre-order now and protect your new Galaxy Z Flip6 for 1 year
Pre-order now and get 1 Year Samsung Care+ - Accidental Damage free. Limited time only*
*This offer is only valid until 11:00 AM on July 31, 2024
*Samsung Care+ coverage, service type and promotion details may vary by country/region.
An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See terms and conditions for more information.
Here's what's covered
Hardware
repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Device
replacement
If we are unable to repair your device, we will replace it and send it directly to your home.
2 claims
per year
Make up to 2 claims per year over 2 years, each claim is subject to an excess.
Find your coverage purchase price
Select your device
Your Current Device:
- * Samsung Care+ coverage purchase prices are subject to change without notice. All prices are inclusive of GST.
- ** Samsung Care+ coverage may vary by country, model and claim excesses may apply.
How and where to buy
Getting protected is easy. You can get Samsung Care+ with you new eligible Galaxy device purchase or within thirty (30) days
of your device purchase date.
Samsung.com
Online Store
Samsung Care+
Online Portal
Discover the right Galaxy for you
Galaxy Z Fold6
Galaxy Z
Flip6
Galaxy S24 Ultra
Galaxy S24 | S24+
Galaxy S23 Ultra
Galaxy Z
Flip5
Galaxy Z
Fold5
Galaxy Tab S9 Ultra
Galaxy Watch6 Classic
Galaxy Watch5 Pro
Galaxy S22
Galaxy S23 FE
Galaxy Tab S9 FE
Claims and support
Contact us here.
Call 0800 453 975* or,
email samsungcareplusanz@assurant.com
With your Full Name, Contact Details and the Device IMEI or Serial Number of the Covered Item.
*Operating hours: Monday to Friday 9AM - 5PM, 5 days a week.
Find your coverage excess
Select your device
If your device is not listed, you can find out your claim excess in the Terms and conditions section below.
Your Current Device:
*** An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
On your Smartphone
Option 1: Dial *#06# on your phone keypad, and use 'IMEI1'
Option 2: Dial *#06# on your phone keypad and use 'SN'
Option 3: Go to Settings > About Phone
On your Tablet
Option 1: Got to Settings > About Device
Option 2: Serial Number may be printed on the back of your tablet
On your Watch
Option 1: Got to Settings > System > About > IMEI
Option 2: Go to Settings > System > About > Serial Number
Option 3: Serial Number may be printed on the back of your watch
Terms and Conditions
Choose your terms and conditions based on the commencement of your Samsung Care+ cover.
Frequently Asked Questions
-
1. Where can I purchase?You can purchase Samsung Care+ on:
• Samsung.com Online Store (when you buy an eligible device purchase now) or,
• Samsung Care+ Online Portal (within 30 days of eligible device purchase)
Eligible devices are as follows:
• Mobile phones models:
⚬ Galaxy Z Flip6 and Galaxy Z Fold6
⚬ Galaxy S24, Galaxy S24+ and Galaxy S24 Ultra
⚬ Galaxy Z Flip5 and Galaxy Z Fold5
⚬ Galaxy S23 FE, Galaxy S23, Galaxy S23+ and Galaxy S23 Ultra
⚬ Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra
• Tablet models:
⚬ Galaxy Tab S9 FE, Galaxy Tab S9+ FE, Galaxy Tab S9
⚬ Galaxy Tab S9+, and Galaxy Tab S9 Ultra
• Wearable models:
⚬ Galaxy Watch6 and Galaxy Watch6 Classic
⚬ Galaxy Watch5 Pro
Click here to find out how and where to buy -
2. Is Samsung Care+ an insurance product?Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage or Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).
-
3. How many claims can I make during the 2-year coverage?You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and conditions.
Click here to find out your claim excess. -
4. What is included with my Samsung Care+ plan?Your Samsung Care+ plan includes Accidental Damage coverage* for hardware repairs, water damage, device replacement and certified care by Samsung experts.
*Theft protection can be added to your Accidental Damage coverage - when selecting the type of product for your eligible Samsung Galaxy device.
Click here to see what’s covered -
5. When does Samsung Care+ device protection insurance begin and end?The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:
⚬ The cover is cancelled
⚬ The maximum number of successful claims have been paid;
⚬ The cover amount is paid; or
⚬ The cover otherwise ends in accordance with the Terms and conditions or relevant law. -
6. How do I lodge a claim request for my accidentally damaged device?To lodge a claim, please contact us:
⚬ By calling: 0800 453 975; or
⚬ By emailing: samsungcareplusanz@assurant.com
Click here to see how to contact us -
7. What is not covered in your Samsung Care+ policy?The exclusions within our Terms and conditions set out what is not covered under this cover
Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.