How to fix UE / UB error in Samsung Washing Machine?

Last Update date : Jul 22. 2024

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Your Samsung washing machine will display a UE / UB code when it detects an unbalanced load and stops the spin for safety reasons. Make sure the appliance is on a flat, stable surface before following the steps outlined below.

Note: -

  • Make sure to switch off the power outlet and unplug the machine before performing the following steps.
  • Use of any kind of stand / trolley with washing machine is not recommended by Samsung

How to fix UE UB error in samsung washing machine
1 Check the placement of the washing machine
  • Ensure correct placement of the washing machine to avoid UB / UE error.
  • Make sure all four legs of the washing machine are touching the floor and are balanced. (Leg adjuster is provided on the front legs of the washing machine, Rotate the Leg adjuster clockwise to lift it up or anticlockwise to bring it down)
  • Keep the washing machine at a minimum distance of 10 cm from each adjacent wall.
2 Check if the washing machine is overloaded
  • Do not overload the washing machine. Overloading may result in the washing machine not operating at its optimum performance. 

 

Note: When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding covers, the recommended load capacity is 3.0 kg or less. 

Caution:

  • If the laundry is unbalanced and the UB information displayed, redistribute the load.
  • Unbalanced laundry may reduce the spinning.
  • Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again.
3 Check the selected program (cycle)

Ensure that the program is selected according to the type of cloth. Kindly refer the product user manual for more information about different programs.

How to fix UE UB error in samsung washing machine
1 Check the placement of the washing machine
  • Ensure correct placement of the washing machine to avoid UB / UE error.
  • Make sure all four legs of the washing machine are touching the floor and are balanced. (Leg adjuster is provided on the front legs of the washing machine, Rotate the Leg adjuster clockwise to lift it up or anticlockwise to bring it down)
  • Keep the washing machine at a minimum distance of 10 cm from each adjacent wall.
2 Check if the washing machine is overloaded
  • Do not overload the washing machine. Overloading may result in the washing machine not operating at its optimum performance. 

 

Note: When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding covers, the recommended maximum cycle is 800 rpm, and the load capacity is 2.0 kg or less. 

Caution:

  • Unbalanced laundry may reduce the spinning performance
  • Make sure the laundry is fully inserted in the drum and not caught in the door
3 Check the selected program (cycle)

Ensure that the program is selected according to the type of cloth. Kindly refer the product user manual for more information about different programs.

If there is still an issue with your Samsung washing machine, please get in touch with Samsung customer care for further assistance.

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