Offers | Terms & Conditions

Some conditions apply. Receive a combined trade-in promotional credit and trade-in value of up to $1,000, for your eligible Galaxy Note Series, Flip, Flip3, Flip4, Flip5, Fold, Fold2, Fold3. Fold4 or Fold5 Smartphones (each an  “Eligible Trade-In Product”), when you: 

 

1. Purchase an eligible Galaxy Flip6 or Fold6 Smartphone (as listed in the table below) between July 24, 2024 at 12:00 AM EST and August 13, 2024 at 11:59 PM EST (the “Offer Period”), from a Samsung Experience Store in Canada, Samsung Shop App, or online at https://www.samsung.com/ca/; and 
2. Complete the trade-in of your Eligible Trade-In Product by August 13, 2024; and 
3. Ship the Eligible Trade-in Product within 21 calendar days of receiving the waybill.

 

Eligible Flip6 and Fold6 Smartphones:

 

SKU	Detailed Description	MSRP
SM-F741WZYAXAC	Galaxy Flip6 Yellow 256GB Smartphone	$1,462.99
SM-F741WZWAXAC	Galaxy Flip6 White 256GB Smartphone	$1,462.99
SM-F741WZSAXAC	Galaxy Flip6 Silver/Gray 256GB Smartphone	$1,462.99
SM-F741WZOAXAC	Galaxy Flip6 Orange/Peach 256GB Smartphone	$1,462.99
SM-F741WLGAXAC	Galaxy Flip6 Light Green/Min 256GB Smartphone	$1,462.99
SM-F741WLBAXAC	Galaxy Flip6 Light Blue 256GB Smartphone	$1,462.99
SM-F741WAKAXAC	Galaxy Flip6 Black 256GB Smartphone	$1,462.99
SM-F741WZYEXAC	Galaxy Flip6 Yellow 512GB Smartphone	$1,622.99
SM-F741WZWEXAC	Galaxy Flip6 White 512GB Smartphone	$1,622.99
SM-F741WZSEXAC	Galaxy Flip6 Silver/Gray 512GB Smartphone	$1,622.99
SM-F741WZOEXAC	Galaxy Flip6 Orange/Peach 512GB Smartphone	$1,622.99
SM-F741WLGEXAC	Galaxy Flip6 Light Green/Min 512GB Smartphone	$1,622.99
SM-F741WLBEXAC	Galaxy Flip6 Light Blue 512GB Smartphone	$1,622.99
SM-F741WAKEXAC	Galaxy Flip6 Black 512GB Smartphone	$1,622.99
SM-F956WZWAXAC	Galaxy Fold6 White 256GB Smartphone	$2,564.99
SM-F956WZSAXAC	Galaxy Fold6 Silver/Gray 256GB Smartphone	$2,564.99
SM-F956WLIAXAC	Galaxy Fold6 Light Pink 256GB Smartphone	$2,564.99
SM-F956WDBAXAC	Galaxy Fold6 Dark Blue 256GB Smartphone	$2,564.99
SM-F956WAKAXAC	Galaxy Fold6 Black 256GB Smartphone	$2,564.99
SM-F956WZWEXAC	Galaxy Fold6 White 512GB Smartphone	$2,724.99
SM-F956WZSEXAC	Galaxy Fold6 Silver/Gray 512GB Smartphone	$2,724.99
SM-F956WLIEXAC	Galaxy Fold6 Light Pink 512GB Smartphone	$2,724.99
SM-F956WDBEXAC	Galaxy Fold6 Dark Blue 512GB Smartphone	$2,724.99
SM-F956WAKEXAC	Galaxy Fold6 Black 512GB Smartphone	$2,724.99
SM-F956WZWFXAC	Galaxy Fold6 White 1TB Smartphone	$3,044.99
SM-F956WZSFXAC	Galaxy Fold6 Silver/Gray 1TB Smartphone	$3,044.99
SM-F956WLIFXAC	Galaxy Fold6 Light Pink 1TB Smartphone	$3,044.99
SM-F956WDBFXAC	Galaxy Fold6 Dark Blue 1TB Smartphone	$3,044.99
SM-F956WAKFXAC	Galaxy Fold6 Black 1TB Smartphone	$3,044.99

 

 

Selection and availability may vary. While quantities last. No rain checks. No cash value. $1,000 credit is based on completing the trade-in of an Eligible Trade-In Product and purchasing a Galaxy Flip6 or Fold6 Smartphone. Offer is subject to change or cancellation without notice, cannot be combined with any other offer and is available to Canadian residents only. Offer provided by Samsung Electronics Canada Inc. See https://www.samsung.com/ca/offer/ for Full Terms and Conditions. Please note: for trade-in transactions online at Samsung.com/ca if you do not send in your Eligible Trade-In Product within the prescribed time, your trade-in transaction may be subject to a charge-back, in whole, in accordance with the Trade-In Program Terms and Conditions of Use. The Eligible Trade-In Product can be traded-in in any condition to participate in this program provided that it: (i) is verifiable in accordance with its serial/IMEI number, (ii) was purchased in Canada; (iii) has a minimum qualifying trade-in value of $0 as determined by the Service Provider’s device valuation software; (iv) is owned by the customer; (v) the IMEI or Serial Number of the device can be validated and has not been removed, altered or defaced; and (vi) the device malfunction or damage, if any, is not due to (A) improper or intentional installation or removal of any parts or components, or (B) improper or intentional equipment modification

Some conditions apply. Offer valid from July 24, 2024 at 12:00 AM EST to September 4, 2024 at 11:59 PM EST (the “Offer Period”). Offer available at Samsung Shop App, and online at www.samsung.com/ca.

Purchase an Eligible Galaxy Flip6 or Fold6 Smartphone (as listed in the first table below) during the Offer Period and get an Eligible Samsung Freestyle Projector (as listed in the second table below) for $699. 

 

Eligible Galaxy Flip6 and Fold6 Smartphones:

SKU	Detailed Description	MSRP
SM-F741WZYAXAC	Galaxy Flip6 Yellow 256GB Smartphone	$1,462.99
SM-F741WZWAXAC	Galaxy Flip6 White 256GB Smartphone	$1,462.99
SM-F741WZSAXAC	Galaxy Flip6 Silver/Gray 256GB Smartphone	$1,462.99
SM-F741WZOAXAC	Galaxy Flip6 Orange/Peach 256GB Smartphone	$1,462.99
SM-F741WLGAXAC	Galaxy Flip6 Light Green/Min 256GB Smartphone	$1,462.99
SM-F741WLBAXAC	Galaxy Flip6 Light Blue 256GB Smartphone	$1,462.99
SM-F741WAKAXAC	Galaxy Flip6 Black 256GB Smartphone	$1,462.99
SM-F741WZYEXAC	Galaxy Flip6 Yellow 512GB Smartphone	$1,622.99
SM-F741WZWEXAC	Galaxy Flip6 White 512GB Smartphone	$1,622.99
SM-F741WZSEXAC	Galaxy Flip6 Silver/Gray 512GB Smartphone	$1,622.99
SM-F741WZOEXAC	Galaxy Flip6 Orange/Peach 512GB Smartphone	$1,622.99
SM-F741WLGEXAC	Galaxy Flip6 Light Green/Min 512GB Smartphone	$1,622.99
SM-F741WLBEXAC	Galaxy Flip6 Light Blue 512GB Smartphone	$1,622.99
SM-F741WAKEXAC	Galaxy Flip6 Black 512GB Smartphone	$1,622.99
SM-F956WZWAXAC	Galaxy Fold6 White 256GB Smartphone	$2,564.99
SM-F956WZSAXAC	Galaxy Fold6 Silver/Gray 256GB Smartphone	$2,564.99
SM-F956WLIAXAC	Galaxy Fold6 Light Pink 256GB Smartphone	$2,564.99
SM-F956WDBAXAC	Galaxy Fold6 Dark Blue 256GB Smartphone	$2,564.99
SM-F956WAKAXAC	Galaxy Fold6 Black 256GB Smartphone	$2,564.99
SM-F956WZWEXAC	Galaxy Fold6 White 512GB Smartphone	$2,724.99
SM-F956WZSEXAC	Galaxy Fold6 Silver/Gray 512GB Smartphone	$2,724.99
SM-F956WLIEXAC	Galaxy Fold6 Light Pink 512GB Smartphone	$2,724.99
SM-F956WDBEXAC	Galaxy Fold6 Dark Blue 512GB Smartphone	$2,724.99
SM-F956WAKEXAC	Galaxy Fold6 Black 512GB Smartphone	$2,724.99
SM-F956WZWFXAC	Galaxy Fold6 White 1TB Smartphone	$3,044.99
SM-F956WZSFXAC	Galaxy Fold6 Silver/Gray 1TB Smartphone	$3,044.99
SM-F956WLIFXAC	Galaxy Fold6 Light Pink 1TB Smartphone	$3,044.99
SM-F956WDBFXAC	Galaxy Fold6 Dark Blue 1TB Smartphone	$3,044.99
SM-F956WAKFXAC	Galaxy Fold6 Black 1TB Smartphone	$3,044.99

 

Eligible Samsung Freestyle Projector:

SKU	Detailed Description	MSRP	Promo Price	Promo Savings
SP-LFF3CLAXXZC	The Freestyle 2nd Gen Smart FHD Portable LED Projector	$1,149.99	$699.99	$450.00

 

While quantities last. No rain checks. Availability and selection may vary. Cannot be combined with any other offers or promotions except where expressly permitted. Open to Canadian Residents only. The Eligible Galaxy Flip6 or Fold6 Smartphone and the Eligible Samsung Freestyle Projector must be purchased on the same invoice to qualify for the promotion. Where you return only one of the bundled products, you will no longer be entitled to the bundle discount. If your Eligible Galaxy Flip6 or Fold6 Smartphone & Eligible Samsung Freestyle Projector is eligible for return in accordance with our terms and conditions of sale and returned, you will no longer be eligible for the discount amount applied to your transaction. If you wish to keep the Eligible Samsung Freestyle Projector purchased under this offer, but not the Eligible Galaxy Flip6 or Fold6 Smartphone, the difference between the current retail value and the promotional price you paid for the Eligible Samsung Freestyle Projector will be deducted from your total refund. All product(s) that are eligible for return will be subject to a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax, and delivery fees if charged will be nonrefundable. Products can be purchased separately at regular prices. Offer may be cancelled or changed at any time without notice. 

© 2024 Samsung Electronics Canada Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. used with permission.

Some conditions apply. Offer valid from January 1, 2024 to December 31, 2024. Offer available online at www.samsung.com/ca. 

 

Purchase any  Samsung Digital Appliance and receive complimentary delivery and $25 haul away during the Offer Period.  Samsung Digital Appliances includes: Samsung Refrigerators, Ranges, Dishwashers, Over-the-range Microwaves, Counter-top Microwaves, Washers, Dryers, Air Dressers, Vacuums, Wall Ovens, Cooktops, Hood Fans or any of their respective accessories, as listed on samsung.com/ca. 

 

 

*Haul away services do not include uninstalling any existing appliances no matter the location within your home. Haul away services are limited to transportation of your current appliance from your home to a facility designed for appliance disposals. Disconnecting, uninstalling, or any other steps necessary to free up the appliance for transportation are your responsibility and should be completed prior to your scheduled delivery time. 

 

*Any additional installation services can be added to your cart at time of purchase for an additional cost. Additional services include, but are not limited to, pedestal installation, or stacking of new appliances, among others.

 

No rain checks. Cannot be combined with any other offer or promotion, unless specifically agreed to by Samsung. Offer may be cancelled or changed without notice. 

 

© 2024 Samsung Electronics Canada Inc. All rights reserved. Samsung is a trademark of Samsung Electronics Co. Ltd., used with permission.

 TERMS AND CONDITIONS OF PURCHASE

1. CONDITIONS OF USE 

BY USING THE SAMSUNG ENHANCED PARTNERSHIP PROGRAM SITE (THE “EPP SITE”) OR BY MAKING A PURCHASE THAT IS ENTERED THROUGH THE EPP SITE, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS OF PURCHASE ON YOUR OWN BEHALF, OR AS APPLICABLE, ON BEHALF OF THE PARTY ON WHOSE BEHALF YOU ARE MAKING A PURCHASE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS OF PURCHASE, PLEASE DO NOT USE THE EPP SITE OR VISIT THE EPP SITE. THE TERMS AND CONDITIONS OF PURCHASE, AS STATED HEREIN, SUPERSEDE ANY AND ALL TERMS OF PURCHASE OR SALE THAT MAY BE FOUND ELSEWHERE. ANY ATTEMPT TO MODIFY OR ALTER THIS DOCUMENT WILL BE DEEMED NULL AND VOID, UNLESS FIRST APPROVED BY SAMSUNG ELECTRONICS CANADA INC. (“SECA” OR “WE”) IN WRITING AND ON OFFICIAL COMPANY LETTERHEAD. 

We may, in our sole discretion, revise these Terms and Conditions of Purchase at any time without advance notice to you by posting the revised Terms and Conditions of Purchase on the EPP Site.  It is your responsibility to regularly review these Terms and Conditions of Purchase. If you place an order on the EPP Site, you will be bound by the Terms and Conditions of Purchase posted on the EPP Site at the time you place such order. Your order will be deemed to have been placed at the time you complete our online checkout process. 

Your use of the EPP Site must comply with all applicable laws, and it is your responsibility to determine whether your use of the EPP Site is legal. By placing an order on the EPP Site, you agree and confirm that the products will be used for personal use only, and not for resale or any commercial purposes. 

 

2. AGREEMENT  

These Terms and Conditions of Purchase constitute an agreement between you and SECA, regarding your access and use of the EPP Site, all content, products and services available on or through the EPP Site and your purchase of any products or service or placement of any order through the EPP Site. In addition, by agreeing to these Terms and Conditions of Purchase, you are also agreeing to the collection of personal information through the EPP Site in accordance with these Terms and Conditions of Purchase and our Privacy Policy available at https://www.samsung.com/ca/info/privacy/. 

The products and services advertised, listed or described on the EPP Site are invitations to you to make offers to SECA to purchase from SECA such products or services, and are not offers to sell products or services to you. You are deemed to make an offer to SECA to purchase from SECA the products or services referenced in your order upon submitting an order to us via the online checkout process.  

 

3. BUYER'S REPRESENTATIONS AND WARRANTIES 

By using and/or placing orders on the EPP Site, you represent and warrant that:

• You meet the eligibility requirements for use of the EPP Site set out in the Eligibility Requirements document;
• All information you provide through the EPP Site is true, accurate and complete;
• You accept full responsibility for all charges, duties, fees, taxes and other financial liability resulting from your use of the EPP Site or your user account; 
• You consent to the collection, use and disclosure of the personal information that you provide through the EPP Site on the terms set out in our Privacy Policy and these Terms and Conditions of Purchase; and
• Your purchase of any product is for personal use only, and not for resale.

 

4. USER ACCOUNT AND CONDITIONS OF USE 

To access some features of the EPP Site, you may need to register for a user account.  You are solely responsible for the activity that occurs in your user account, and it is your responsibility to keep your user account password secure. 

You agree to immediately notify SECA of any breach of security or any unauthorized use of your user account.  You will be liable for any losses arising from any unauthorized access to or use of your account caused by you. 

 

5. AVAILABILITY OF PRODUCTS  

We do not guarantee that products as shown on the Platform will be available for purchase,  immediately available for delivery, or available for pickup at either a specific Samsung Experience Store (“SES”) location or a Samsung retail partner that participates in our Buy Online Pick Up In Store (“BOPIS”) program  (each, a BOPIS Partner”). Orders will be placed based on current inventory only, whether on hand or in transit. In the event that the products that are purchased are not based on current inventory, delivery may be delayed and you will be notified of any such delay on the Platform at the time of purchase. 

SECA does not make any claim that products that are found within the EPP Site are available in other locations, including retailers, direct carrier stores, and other agent locations, whether in Canada or outside of Canada. Further, SECA does not make any claim that the products available in other locations, including retailers, direct carrier stores, and other agent locations, whether in Canada or outside of Canada, are or will be available on the EPP Site. 

In the event that a product is not available at the SECA warehouse closest to your preferred delivery address, cross shipping of such product from another warehouse is not permissible. 

Please note: If you choose to make your purchase through BOPIS, then the applicable SES or BOPIS Partner location with available inventory for the products you have selected will be displayed on the Platform. In the event that only part of your order is available at a particular SES or BOPIS Partner location, you may select to pick up from that location only, but you will need to either remove the unavailable items from your cart, or select an alternate SES or BOPIS Partner location where all the items in your order are available.

 

6. QUANTITY RESTRICTIONS  

The total price of all products purchased cannot exceed an annual maximum of $20,000 CAD per user account.  

 

7. PAYMENT TERMS AND ADDITIONAL CHARGES 

All payments are subject to approval by appropriate financial institutions. SECA is not liable in any way if the appropriate financial institution refuses to accept or honor a method of payment for any reason. The method of payment will be processed upon order placement and acceptance.  

You agree to pay for the product purchase price, and all charges not included in the purchase price, which may include taxes, shipping, handling and delivery fees, and environmental handling fees, if and when applicable. 

 

8. OWNERSHIP OF THE PRODUCTS  

Title to any product purchased by you will pass to you once the product is delivered to the delivery address specified in your order. In the event that the delivery address is a building that requires deliveries to be received in a common area (such as a concierge or security desk), title of the product will pass once the product is delivered to the common area. Except as otherwise provided in these Terms and Conditions of Purchase, you accept all risk of loss, theft or damage to the products you purchase once they have been delivered to the delivery address specified in your order. In the event that you designate another person to accept the product on your behalf, you will be deemed to have received the product upon that acceptance.   

If you refuse or fail to accept delivery of any products you order, with the exception of refusals related to visible delivery damages or due to any of the reasons stated in the Return and Cancellation Policy set out below, any risk of loss, theft or damage will pass to you, and not limiting any other rights or remedies SECA has, SECA:

1. Will remain entitled to payment in full for the products shipped to your delivery address, including any delivery fees incurred; and
2. May effect any required additional delivery by whatever means it considers appropriate, and you will be liable for all additional costs incurred as a result of such refusal or failure to accept delivery.

 

BOPIS Purchases:

Title to any product purchased by you will pass to you once the product is picked up by you from an SES or BOPIS Partner location that you have selected. Except as otherwise provided in these Terms of Use, you accept all risk of loss, theft or damage to the products you purchase once they have been picked up by you.

 

9. SHIPPING AND HANDLING 

SECA will deliver products to a valid shipping address provided by you that is located within select delivery areas in Canada only. SECA does not deliver to P.O. Boxes nor to all areas of Canada.  

Delivery will be effected by Scheduled Carrier Delivery (large) or parcel delivery, depending on the type of product purchased as indicated at checkout.

If you do not receive your order within the estimated delivery time specified in your shipping confirmation email, please contact SECA through the online shopping web chat https://www.samsung.com/ca/support/, select Online Shopping, by phone at 1-855-254-4747, or through email to info.seca@samsung.com. While SECA or its designated delivery company will make a reasonable effort to deliver your products within the estimated delivery time specified in your shipping confirmation email, SECA does not guarantee delivery by that time.

You must provide a proper shipping address as entered in your user account. Failure to provide proper shipping information could result in additional shipping charges for resending the products. In the event of reshipping because of inaccurate shipping information provided by you, you will be held liable for all additional shipping charges.  

 

10. DELIVERY 

a. General Delivery/Shipping Terms

 Samsung will deliver products to valid shipping addresses located within Canada only. Samsung does not deliver to P.O. Boxes nor to all areas of Canada.
 
 Delivery will be effected by scheduled carrier delivery or parcel delivery, depending on the type of product purchased as indicated at checkout.
 
 Delivery fees may apply to your purchase. Your delivery fee will be calculated at checkout.
 
If you do not receive your order within the estimated delivery time specified in your shipping confirmation email, please contact https://www.samsung.com/ca/support/ (select Online Shopping), call 1-855-254-4747, or email info.seca@samsung.com. While Samsung will make a reasonable effort to deliver your products within the estimated delivery time specified in your shipping confirmation email, Samsung does not guarantee delivery by that time.
 
 You must provide a proper shipping address as entered in your order. Failure to provide proper shipping information could result in additional shipping charges for resending the products and/or delays. For residences that have an apartment/condo unit or suite, place this number in front of your street address to ensure that the carrier has the correct information.  Buzzer codes or special instructions should be placed on Address Line 2.
 
 In the event of re-shipping due to inaccurate shipping information provided to Samsung, or if a product was returned to Samsung because it was refused, you will be held liable for all additional shipping charges and any other applicable charges as set out in these Terms of Use. Delivery charges are not refundable unless your order is cancelled in accordance with these Terms of Use.
 
 
 

b. Parcel Delivery
 
 All products that are not delivered by Scheduled Carrier Delivery company, as determined by Samsung, will be delivered to you by parcel delivery free of charge, provided that your total order amount (before taxes) is at least $50. If your parcel delivery order total is less than $50 before taxes, a $4.95 delivery fee will apply. 

The exact date and time of delivery cannot be guaranteed. Tracking information may be available once shipment starts. Please note that a signature may be required upon receipt of your order.

If you have elected to have a default or pre-set “signature not required” signature option with the carrier delivery company, then the product(s) will be deemed to have been delivered to you when delivered to your door (as evidenced by the carrier delivery company’s proof of delivery). Samsung will not be liable for any claim that the product has been lost, misplaced or has otherwise failed to be delivered to you as you have waived the requirement for the carrier to obtain a signature.

 If you have any questions regarding your Parcel Delivery, please click here to track your order, or contact our Online Shopping team at https://www.samsung.com/ca/support/ (select Online Shopping), or call 1-855-254-4747, or email info.seca@samsung.com.

c. Scheduled Carrier Delivery – Large Products
 
 Scheduled Carrier Delivery is delivery by a carrier delivery company and does not include parcel delivery. Scheduled carrier delivery is subject to availability and is not available in all areas of Canada or for all products. An adult must be present to accept delivery and delivery is on a single address basis
 
 Major appliances and large TVs, as determined by Samsung, will be delivered to your residence by a scheduled delivery carrier and are subject to a delivery fee. Your delivery fee will be calculated at checkout and may vary depending on your location. The above delivery fee includes placing major appliances and large TVs in the room of your choice, subject to these Terms of Use

 Basic Delivery:

The services included in your scheduled carrier delivery fee vary based on the product purchased, and may include the following:

i. Room of choice delivery for all products; and 

ii. Unboxing of major appliances only (all other products will not be unboxed and the related packaging is expected to be kept until post-return period)

Note that Samsung does not provide any installation services for the following products:

• Products that require a gas connection;
• Products that require a connection of water lines;
• Mounting or set-up TVs

Additional Delivery Services:

The following services may be purchased for an additional fee that will be calculated at time of checkout:

A. Installation for Bespoke Refrigerator Panels: 

- Bespoke Refrigerator Panel installation, and Bespoke Pairing Kit installation for 1 door columns

B. Haul Away:

- Removing your current appliances from your home and disposing of them

C. Pedestal Installation:

- Placing the washer or dryer pedestal in the location of your choosing, and placing the new appliance on top of the pedestal

D. Stacking – Washer and Dryer:

- Placing a stackable dryer on top of a stackable washer using the stackable kit (sold separately)

The fees for these additional delivery services are not refundable unless an order is cancelled in accordance with these Terms of Use. 

Upon placing your order, you may request a delivery date. The delivery date and the timeframe will be confirmed within 24 hours prior to such requested delivery date. This date is not guaranteed until confirmed by the scheduled carrier delivery company. Samsung is not responsible if the delivery company is unable to deliver the products at the confirmed date and time of delivery due to unforeseen circumstances or a missed appointment by the customer.
 
To change your requested delivery date, with our Scheduled Carrier Delivery team, please contact Samsung through the online shopping web chat at https://www.samsung.com/ca/support/ (select Online Shopping), by phone at 1-855-254-4747, or through email to hd.seca@samsung.com. Although Samsung will attempt to accommodate changes to requested delivery dates, Samsung does not guarantee delivery on that date or within the estimated delivery times.
 
 Please note that you must accept delivery of the product within thirty (30) days of receiving a confirmation that the product is ready for shipment.
 
 For Scheduled Carrier Delivery, in the event that you delay past the allowable requested delivery or pickup date, you may be charged additional storage fees.
 
 
 Samsung will not be held liable or responsible if the product purchased does not fit through the pathway, door, and stairwell or into the designated place for the product. Please note that the scheduled delivery company reserves the right to refuse delivery or to provide additional services in unsafe moving conditions or conditions that may cause damage to the products or personal property, or that may cause personal injury. In the event that the product does not fit through the pathway, door, and stairwell or into the designated place for the product, the product will be either placed in your garage or on your driveway and you will be responsible for making alternate arrangements to bring the product inside the residence.

To prepare for your delivery:

• Measure all spaces, including hallways, stairs, doors and delivery pathways, to ensure there is at least a three (3) inch clearance on either side of the product. Remove doors, gates or railings, if necessary.
• Ensure there is a safe and clear pathway, including on all driveways, walkways, steps and stairs.
• Please secure any pets.
• Disconnect and empty old appliances, or disconnect and remove old televisions from wall mounts.
• If you have purchased an appliance, ensure you have a brand new installation kit applicable to your product (e.g., connectors, hoses, venting kit, etc.). Such items are sold separately and are not included with the purchase of your appliance.
• Ensure that a person who has reached the age of majority in your province or territory is home to accept the delivery.
• Reserve the service elevator, if a service elevator is required.

On delivery of your product, inspect your product to ensure you are satisfied with the condition of the product before signing to accept the delivery or pickup.  Please reach out to our Home Delivery Team at hd.seca@samsung.com with any questions regarding your Scheduled Carrier Delivery.

 

11. CANCELLATION AND RETURN POLICY

a. Cancellation

• Order cancellation for products to be delivered by a Scheduled Carrier Delivery:
   
   You can cancel an order as long as we have not started the shipping or delivery process. We will refund your product purchase price as well as delivery, shipping, and service fees.
• If you cancel an order after your order has left the warehouse and before the product has been opened, a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax will apply, and delivery fees if charged, will be nonrefundable. 

 

To cancel a Parcel Delivery order, please click here to cancel your order, or contact our Online Shopping team at https://www.samsung.com/ca/support/ (select Online Shopping), or call 1-855-254-4747, or email info.seca@samsung.com.

 

• Order cancellation for products to be delivered by Parcel Delivery:
• There is no guarantee that we will be able to cancel an order that is within our warehouse and prepared for shipping, therefore we recommend that, if the order does ship, to refuse it at the time of delivery, do not open the shipped package, and it will be returned to Samsung. Except for the purchase of a carrier activated cellular device(s), a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax will apply to Parcel Delivery orders that have left our warehouse, and delivery fees if charged, will be nonrefundable. 
•  
• To cancel a Parcel Delivery order, please click here to cancel your order, or contact our Online Shopping team at https://www.samsung.com/ca/support/ (select Online Shopping), or call 1-855-254-4747, or email info.seca@samsung.com.
•  
• Please note that if your product has been delivered and opened, whether or not it is eligible for return will be determined by section 9(b) (Product Returns) of these Terms of Use.  

 

b. Product Returns

Please Note: Once you have received your product, You have 48 hours to report concealed or carrier damage. See section 9(c) of these Terms of Use, below. Samsung, as well as SES and BOPIS Partner locations will refuse the return of any product that has been abused or used for non-intended purposes, or that is not covered by, or has damage that is specifically excluded by, the manufacturer’s limited warranty applicable to your product.

Except in connection with a valid warranty claim, the following items are ineligible for returns, exchanges or refunds if the original packaging seal or sticker has been broken (“Open Box Products”): 

• Digital appliances (i.e., all refrigerators, dishwashers, laundry appliances, cooking appliances, vacuums, and related accessories)
• Home entertainment products (i.e., all TVs, soundbars, projectors and related accessories)
• Monitors and related accessories
• Non-connected devices (i.e., devices that are not carrier activated cellular devices), such as Wi-Fi tablets, Wi-Fi watches, PCs/laptops, and all related accessories, including but not limited to all screen protectors
• Power supply, earbuds, smart tags, memory & storage products

Unless your product is ineligible for return (see Products Ineligible for Return: Open Box and Nonrefundable Fees above), returns are allowed within fifteen (15) days of your receipt of the product. In addition to rights you may have under applicable laws, you may return any such product within applicable return period if:

• The product or any Promotional Product (as defined herein) is accompanied by all original packaging, manuals, accessories, free items and other components or parts that accompanied such product or Promotional Product, as the case may be, when it was delivered; and
• The product or any Promotional Product, and any packaging, manuals, accessories, free items and other components or parts accompanying that Product or Promotional Product, as the case may be, must be in their original, undamaged condition.
• Promotional Products: If a purchased product that is eligible for return was accompanied by a gift-with-purchase (GWP), bonus or free item, product-with-purchase (PWP) or promotional bundled product (in each case, a “Promotional Product”) and the original purchased product is returned or replaced, the customer must also return the Promotional Product(s).

• If a GWP purchase is returned and the Promotional Product is not returned, Samsung may, in its sole discretion: i) reject the return; ii) accept the return and charge your original payment method for the price of the Promotional Product; or iii) reduce the amount of the refund credit by the amount of the price of the Promotional Product not returned.
• If part of a PWP or promotional bundled purchase is returned and a Promotional Product is not returned, Samsung may, in its sole discretion: i) charge your original payment method for the difference in the price paid for the PWP and the regular price of the PWP or promotional bundled products retained by the customer; or ii) the amount to be credited back to your original payment method will be reduced by the difference price paid for the PWP and the regular price of the PWP or promotional bundled products retained by the customer.

 

For large appliances or home electronics, delivery and any fees for additional services are non-refundable.

1. Products that are delivered by Scheduled Carrier Delivery and eligible for return will be subject to a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax, and delivery fees if charged will be nonrefundable.
2. For products found DOA, defective or damaged, Samsung will waive the restocking fee.

To request a return for a Scheduled Carrier Delivery order, please click here (add hyperlink) to contact our Online Shopping team at https://www.samsung.com/ca/support/ (select Online Shopping), or call 1-855-254-4747, or email info.seca@samsung.com.

 

• Parcel Delivery Returns:

 

Except for carrier activated cellular device(s), if a product is delivered via Parcel Delivery, the delivery fee is non-refundable.

1. Except for the purchase of a carrier activated cellular device(s), products that are delivered by Parcel Delivery and eligible for return will be subject to a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax, and delivery fees if charged will be nonrefundable.
2. For products found DOA or defective, Samsung will waive the restocking fee.

For products that are delivered by Parcel Delivery and eligible for return, you may return such products in-store at any SES location in Canada, or by mail. For in-store returns, please visit your nearest SES location. You must provide valid photo identification and your original receipt to return your product.
 
 To request a return via mail:

- All eligible Parcel Delivery returns must have a Return Merchandise Authorization (RMA) number marked clearly on the return shipping label.- To obtain an RMA number, please contact Samsung through the online shopping web chat at https://www.samsung.com/ca/support/ (select Online Shopping), by phone at 1-855-254-4747, or through email to info.seca@samsung.com.

- If you return a product without a valid RMA number and/or pre-printed waybill, Samsung will not issue a credit or refund for the returned product, which will be shipped back to you at your cost, or disposed of at Samsung’s discretion thirty (30) days following notification to you that the return does not comply with these Terms of Use.

Samsung does not guarantee the compatibility of any product, and it is your sole responsibility to ensure the compatibility of any products prior to purchase. If you have any questions or concerns about the operation of your product, please contact Samsung Customer Service at 1-800-SAMSUNG and select the ‘Support’ option.

• BOPIS Order Product Returns:

Upon the return of a BOPIS order product, an associate at an SES or BOPIS Partner location will inspect the returned item(s) as well as the order invoice or receipt in order to ensure that the product is acceptable for a return. If the return is accepted, a refund will be automatically be issued, to the original method of payment, by Samsung within five (5) business days.

c. Dead-on-Arrival, Damaged-on-Arrival or Defective Products

With the exception of a BOPIS order product, if your product appears to be damaged-on- arrival or dead-on-arrival (collectively, “DOA”), or otherwise defective upon delivery or pickup:

• You must contact Samsung to report such damage, DOA or defect within forty-eight (48) hours after delivery, by contacting the online shopping web chat at https://www.samsung.com/ca/support/ (select Online Shopping), by phone at 1-855-254-4747, or through email to info.seca@samsung.com. 
• Upon returning your product to Samsung in accordance with these Terms of Use, a diagnostics test will be performed to validate whether or not the product is defective.
• If the product is found not to be defective (based on the reason you provided with the return request), your product will be returned to you and no credit or refund will be issued. 
• If the product is found to be defective or DOA within forty-eight (48) hours after delivery: (based on the reason you provided with the return request), we will replace or refund the product (in our sole discretion).
• Following the inspection and determination that your product is defective, a replacement product will be sent to you free of charge.
• After the first forty-eight (48) hours after delivery, your product will be repaired, replaced, or refunded, in Samsung’s sole discretion, according to the manufacturer’s limited warranty. Please note: if you receive a replacement product, it is not eligible for return as set out in section 9(b), above, but will be handled in accordance with this section 9(c).

• If applicable, your refund will be processed to your original payment method by Samsung within five (5) business days of returning the product(s) to the applicable SES or BOPIS Partner location.
• If your product was shipped by scheduled carrier delivery, you may choose to replace your defective product with a new Samsung product of the same model (subject to product availability) instead of receiving a refund. The delivery fee of the replacement product will not be charged to you.
   
   

• Return of “DOA” BOPIS order products: 

If your BOPIS order product is DOA, or is otherwise defective upon pickup:

• You must inform a store associate at the SES or BOPIS Partner location where you picked up the order to report such damage, DOA or defect within forty-eight (48) hours after pickup. You may find the contact information of SES locations here: https://www.samsung.com/ca/ses/ 
• Upon returning your product to the SES or a BOPIS location, in accordance with these Terms of Use, a diagnostics test will be performed to validate whether or not the product is defective.
• If the product is found not to be defective (based on the reason you provided with the return request), your product will be returned to you and no credit or refund will be issued.
• If the product is found to be defective or DOA within forty-eight (48) hours after pickup: the SES or BOPIS Partner location associate will process a return for the product and issue a refund.
• After the first forty-eight (48) hours after pickup, your defective or DOA product will be repaired or refunded, in Samsung’s sole discretion, according to the manufacturer’s limited warranty.
• Promotional Products: If a purchased product was accompanied by a Promotional Product and the original purchased product was returned due to a DOA condition, the customer must also return the Promotional Product(s).
• If applicable, your refund will be processed to your original payment method by Samsung within five (5) business days.

 

d. Damage to Packaging and/or External Carton

If the product packaging has damage but the product itself is functional, we will not replace the product, unless it is found by us to have a defect.

Parcel and Scheduled Carrier Delivery:

For Online Delivery orders: 

Upon receipt of your product, please ensure you inspect its condition and the external carton carefully. If, at the time of delivery, the external carton of the product shows any sign of damage (including but not limited to scratches, tears, punctures and stains), tampering (including but not limited to open product, broken seal, and re-taped) or abuse, please ensure that you:

i. indicate that the external carton is damaged on the driver's route sheet, bill of lading, or waybill; and

ii. refuse the shipment.

Please note that, if you refuse delivery of a product whose external carton is damaged in accordance with (i) and (ii) above, we will refund your product purchase price as well as delivery, shipping, and service fees

If, at the time of delivery, you are aware that the external carton is damaged, but you choose to accept delivery, please follow these steps:

- Indicate “DAMAGED UPON DELIVERY" on the driver’s route sheet, bill of lading or waybill when signing for acceptance of delivery.

- Report your findings within forty-eight (48) hours through the online shopping web chat at https://www.samsung.com/ca/support/ (select Online Shopping), by phone at 1-855-254-4747, or through email to info.seca@samsung.com. Samsung, or a third party service provider, will make arrangements to investigate the product.

- The external carton must be retained and not have been moved from the original “ship to” location.

Please note that, except for the purchase of a carrier activated cellular device(s), if you accept delivery of a product whose external carton is damaged, it will be treated as an Open Box Product, in accordance with section 9(b) (Product Returns) above, unless it is determined by Samsung to be DOA or defective in accordance with section 9(c) (Dead-on-Arrival, Damaged-on-Arrival or Defective Products) of these Terms of Use.

 

For BOPIS product orders: 

Upon receipt of your product, please ensure you inspect its condition and the packaging/external carton carefully prior to leaving the store. If the packaging or external carton of the product shows any sign of damage (including but not limited to scratches, tears, punctures and stains), tampering (including but not limited to open product, broken seal, and re-taped) or abuse, please ensure that you:

i. Notify a store associate immediately.

ii. Refuse the order/product with the damaged packaging and/or external carton.

 NEITHER SAMSUNG NOR SES OR BOPIS PARTNERS SHALL IN ANY WAY BE RESPONSIBLE IF ANY PRODUCT OR EXTERNAL CARTON OF THE PRODUCT DISPLAYS DAMAGE, TAMPERING OR ABUSE WHICH IS NOT NOTED AT THE TIME OF DELIVERY OR STORE PICKUP.

 e. Missing Products or Components for Online Orders (excluding BOPIS product orders)

• Missing Products or Components for BOPIS product orders:

If you find that any product, or a component of the product, is missing, or is incorrect (i.e., you have received the incorrect model, colour or product), or that you have been provided the incorrect quantity of product(s):

• You must inform a store associate at the SES or BOPIS Partner location where you picked up the order to report the missing items within forty-eight (48) hours after pickup. You may find the contact information of SES locations here: https://www.samsung.com/ca/ses/ 

1. If the issue has been confirmed and accepted by the SES or a BOPIS Partner location, the store may, in its sole discretion: (i) replace the missing component or product, or (ii) request a return of the product(s) and issue a refund.
2. Promotional Products: If a purchased product that is eligible for a return in accordance with these Terms of Use was accompanied by a Promotional Product and the original purchased product was returned due to missing products or components, the customer must also return the Promotional Product(s).

 SAMSUNG, SES AND BOPIS PARTNERS SHALL NOT IN ANY WAY BE RESPONSIBLE IF A PRODUCT OR COMPONENT(S) ARE MISSING AND ARE NOT REPORTED WITHIN 48 HOURS OF DELIVERY OR PICKUP, AND/OR IF THE EXTERNAL CARTON HAS NOT BEEN RETAINED.

 

f. General Return Conditions

As part of the returns process, we want to address your privacy concerns. Before you return any product, it is your responsibility to delete any confidential, proprietary, or personal information, including de-activating your Google ID and any other accounts associated with the product, and removing all data and content stored on the product, if applicable.
 
 Please ensure you have backed up or saved your information elsewhere before wiping the device clean. Subject to applicable law, neither Samsung nor SES or BOPIS Partners will be responsible in any way for any loss, disclosure of or damage to any data or content stored on the product, and neither Samsung nor SES or BOPIS Partners will in any way be responsible for returning any data or content stored on the product back to you.
 
 If the product you purchased is a phone or tablet, please wipe your product clean of your personal information, prior to returning it, by doing the following:

- Select Settings

- Select General Management

- Select Reset

- Select Factory Data Reset

- Select Reset Device (Device requires end user pattern/pin code)

- Select Erase Everything

Wireless service providers have different policies for the cancellation of their services. You are solely responsible for any service fees associated with your product. Samsung will not be responsible in any way for any amounts, fees, or charges of any kind (including termination charges) associated with your wireless service provider. It is your responsibility to contact your wireless service provider for information about its policies.

 

12. WARRANTIES 

The purchase of any Samsung product is subject to additional terms and conditions found at http://www.samsung.com/ca/support/warranty and found within the manufacturer’s limited warranty applicable to your product.  

 

 

13. DISCLAIMER OF WARRANTIES

 

YOUR ACCESS TO AND USE OF THE EPP SITE IS AT YOUR OWN RISK.  THE EPP SITE AND CONTENT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATED TO ACCURACY, ACCESSIBILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, PERFORMANCE OR DURABILITY, ALL OF WHICH ARE DISCLAIMED BY SECA TO THE FULLEST EXTENT PERMITTED BY LAW. 

 

SECA DOES NOT REPRESENT THAT THE EPP SITE OR THE CONTENT CONTAINED ON THE EPP SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS EPP SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. 

 

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY OR CERTAIN DAMAGES AND YOU MAY HAVE ADDITIONAL RIGHTS. IF THE LAWS OF SUCH JURISDICTIONS APPLY TO YOU, SOME OR ALL OF THE FOLLOWING EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. SECA AND ITS RESPECTIVE EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS OR SIMILAR DAMAGES, OR DAMAGES RESULTING FROM ANY: (1) ERRORS OR OMISSIONS IN CONTENT, (2) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR YOUR USER ACCOUNT AND/OR ANY AND ALL PERSONAL INFORMATION AND OR FINANCIAL INFORMATION STORED THEREIN, (3) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE EPP SITE, OR (4) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE EPP SITE BY ANY THIRD PARTY.  THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL THEORY GIVING RISE TO THE DAMAGES (INCLUDING CLAIMS FOR NEGLIGENCE), AND EVEN IF SECA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.   

 

 

14. EXCLUSION AND LIMITATION OF LIABILITY  

 

For any breach of these Terms and Conditions of Purchase, your sole and exclusive remedy for a defective product or other claim shall be, at SECA’s option, a repair or replacement of such product, or a refund or credit of the purchase price of the product provided that in no event shall SECA’s maximum liability exceed the total price of the product ordered by you. In no event shall SECA be liable to you or any third party for any special, indirect, consequential or punitive damages for any breach of these Terms and Conditions of Purchase, including but not limited to loss of profits, business, goodwill or use, even if SECA has been advised of the possibility of such loss or damage. SECA shall not be liable if it is unable to perform any of its obligations as contained in these Terms and Conditions of Purchase due directly or indirectly to the failure of any machine, system of authorization, data processing or communication system transmission link or any dispute, strike, work stoppage, war, natural disaster, explosion, act of God, or any other event beyond the control of SECA. Some provinces do not allow the exclusion or limitation of liability, so the above limitations or exclusions may not apply to you. 

 

 

15. TRADEMARKS 

 

Nothing appearing on the EPP Site or in these Terms and Conditions of Purchase grants to you the right to use the names, designs, trademarks or logos appearing on the EPP Site (the “Marks”).  The Marks are the registered or unregistered trademarks, service marks, trade names and logos owned or licensed by SECA. All use, duplication, publication, modification or dissemination of the Marks by you is prohibited. 

 

16. THIRD-PARTY WEBSITES 

 

The EPP Site may provide links and references to other websites that are owned and operated by third parties.  We do not sponsor or endorse any information, products, goods or services contained in or offered through any of the linked websites.  These third-party websites are not maintained, operated or controlled by SECA, and we provide no representation or warranty regarding these linked websites.  You assume sole liability for the access or use of such third-party websites and content.

 

 

 

 

 

17. ERRORS AND OMISSION; CHANGES TO EPP SITE CONTENT, OFFERS OR ORDERS

We strive to ensure current and accurate information on our Platform. However, due to changing market conditions and competition, misprints, omissions or other errors may sometimes occur, including, but not limited to, incorrect prices, incorrect promotional periods, and/or specifications for products. Samsung does not guarantee that products and services advertised on the Platform will be available when viewed or upon subsequent visit to a retail location or thereafter.

We endeavor to provide our customers with an agreeable solution to their shopping needs. However, we do not warrant that the content of the EPP Site including, without limitation to, product descriptions, pricing or photographs, illustrations, is accurate or complete. 

We reserve the right to revoke any stated offer on the EPP Site, and to correct any omission, error or inaccuracy, including after an online order has been submitted, whether or not the online order has been confirmed or your payment has been processed, as permitted by applicable law. 

SECA at all times reserves the right to:

• Revoke any stated offer on the EPP Site, and to correct any omission, error or inaccuracy, including after an online order has been submitted, whether or not the online order has been confirmed or your payment has been processed, as permitted by applicable law, at any time without prior notice or liability to you or any other person;
• Change at any time the products and services advertised on the EPP Site, the prices, fees, charges and specifications of such products and services, any promotional offers and any other EPP Site content without any notice or liability to you or any other person;
• Limit quantities available for sale or sold; and
• Reject, correct, cancel or terminate any order, including accepted orders, for any reason, including but not limited to:
  • If the product or service is not available;
  • If we do not receive confirmation of your payment from the relevant payment processing company;
  • If there has been a product or service pricing or description error, inaccuracy or omission; or
  • If you do not meet the eligibility criteria set out in these Terms and Conditions of Purchase.

18. PROMOTIONS 

You understand and agree that any promotional offers, as listed on the EPP Site and in advertising, are limited time offers, may change at any time, and are subject to such additional terms and conditions as SECA may specify from time to time. 

Your purchase of a product from the EPP Site is not eligible for any promotions or offers that are in effect on the samsung.com/ca website, unless otherwise stated in writing by SECA.  

 

19. CONSENT FOR COLLECTION AND USE OF DATA 

 

You acknowledge and agree that SECA and/or parties that are entrusted by SECA may collect and use information necessary to provide the services offered to you through the EPP Site, and to improve or enhance our services. At all times your information will be treated in accordance with SECA’s Privacy Policy which can be viewed at: https://www.samsung.com/ca/info/privacy/. You are responsible for obtaining (and you represent and warrant that you have obtained), any and all consents that may be required under applicable law from all individuals whose information may be collected by SECA and on whose behalf you are making a purchase or from all individuals whom you may be relying upon in your use of the EPP Site.  

https://www.samsung.com/ca/info/privacy/.  

20. ACCURACY OF INFORMATION

It is your responsibility to ensure that all information that you provide to Samsung through the Platform is accurate, complete and up-to-date, including information required to open a user account, payment information, contact information and all transaction information. You will be solely responsible for any and all loss, damage, cost or expense that you or any other person may incur as a result of the provision of false, incorrect, misleading or incomplete information by you.

21. PERSONAL INFORMATION

Samsung collects, uses and discloses personal information about its customers in accordance with the terms of its Privacy Policy, which Samsung may amend or change without notice to you at any time at its discretion. By accepting these Terms of Use, and each time you use the Platform, you consent to the collection, use and disclosure of your personal information on the terms set out in Samsung’s Privacy Policy.
 
 You further acknowledge and agree with Samsung that you consent to the collection, use and disclosure of your personal information including, without limitation, your name, address, email address, phone number, credit or debit card and other financial information (“Personal Information”) that is gathered about you through the Platform in connection with your purchase or placement of an order of any Samsung product (the “Purchase”) and the disclosure of your Personal Information to third parties who may further collect, use and disclose your Personal Information to enable Samsung, and any third parties and ancillary fulfillment service providers that Samsung determines are necessary for the fulfillment of the Purchase, to attend to post-purchase matters including repairs and returns. The foregoing includes, without limitation, collection for and disclosure of Personal Information to third party payment service providers (e.g. PayPal and Cybersource), and delivery services used to ship the Samsung product (collectively, the “Permitted Third Parties”) and the use of the Personal Information by the Permitted Third Parties to: (a) process the Purchase and payment of same, (b) bill and collect money owed in relation to the Purchase, (c) deliver the product to you, (d) communicate with you whether directly or indirectly regarding your Purchase and advise you of other products and services that are available or may be available in the future, (e) provide you with effective customer service, including but not limited to trouble-shooting or warranty service, and ask for feedback on same, (f) remit applicable taxes, and (g) comply with legal and regulatory requirements (collectively the “Purposes”). By submitting your Personal Information you agree that the Permitted Third Parties may rely on the consents granted herein for the Purposes. You acknowledge and agree that your Personal Information may be stored outside of Canada. By submitting your Personal Information you agree that the Permitted Third Parties may rely on the consents granted herein.

22. LIABILITY

 YOUR ACCESS TO AND USE OF THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM AND CONTENT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATED TO ACCURACY, ACCESSIBILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, PERFORMANCE OR DURABILITY, ALL OF WHICH ARE DISCLAIMED BY SAMSUNG TO THE FULLEST EXTENT PERMITTED BY LAW.
 
 SAMSUNG AND ITS BOPIS PARTNERS DO NOT REPRESENT THAT THE PLATFORM OR THE CONTENT CONTAINED ON THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS PLATFORM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
 
 THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE FOLLOWING EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. SAMSUNG AND ITS BOPIS PARTNERS, AND THEIR RESPECTIVE EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS OR SIMILAR DAMAGES, OR DAMAGES RESULTING FROM ANY (1) ERRORS OR OMISSIONS IN CONTENT, (2) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR YOUR ACCOUNT AND/OR ANY AND ALL PERSONAL INFORMATION AND OR FINANCIAL INFORMATION STORED THEREIN, (3) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR PLATFORM, OR (4) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR PLATFORM BY ANY THIRD PARTY. THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL THEORY GIVING RISE TO THE DAMAGES (INCLUDING CLAIMS FOR NEGLIGENCE OR GROSS NEGLIGENCE), AND EVEN IF SAMSUNG, SES AND/OR ITS BOPIS PARTNERS HAVE BEENADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

23. TERMINATION

We may, at our discretion, change, discontinue, modify, restrict, suspend or terminate the Platform or any part of it any time without notice or liability to you or any other person. We may also, at our discretion and for any reason, terminate these Terms of Use or your permission to access and use the Platform without any notice or liability to you or any other person.
 
 If your permission to use the Platform is terminated for any reason, the remaining terms of these Terms of Use shall remain in full force and effect. The termination of these Terms of Use or the revocation of your rights to use the Platform, shall not affect the enforceability of any other agreement between you and Samsung.

24. GENERAL PROVISIONS

 You acknowledge and agree that products, goods and services purchased or obtained through the Platform, are subject to additional terms and conditions including, but not limited to, terms and conditions respecting payment of amounts due, purchase price, fees, and taxes and you agree to abide by all such terms and conditions.
 
 The invalidity or unenforceability of any provision of these Terms of Use shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms of Use shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.
 
 Any delay, omission or failure by Samsung, SES or BOPIS Partners, if applicable, to exercise their rights, powers or remedies under these Terms of Use shall not constitute a waiver by Samsung of those rights, powers or remedies.
 
 To the fullest extent permitted by applicable law, for users outside the Province of Quebec, all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms of Use or any matter related to these Terms of Use will be governed by and construed in accordance with the domestic laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law or conflict of law terms or provisions that would cause the application of any other jurisdiction’s laws.
 
 For users within the Province of Quebec, all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms of Use or any matter related to these Terms of Use will be governed by and construed in accordance with the domestic laws of the Province of Quebec and the federal laws of Canada applicable therein. The parties hereby consent to exclusive jurisdiction and venue of the courts located in Ontario in any action to enforce (or otherwise relating to) these Terms of Use or the use of the Platform.
 
 You may not assign these Terms of Use or assign any rights or delegate any obligations under these Terms of Use.
 
 These Terms of Use do not replace and are in addition to any other agreement you may have with Samsung, SES and its BOPIS Partners, if applicable. Subject to any other agreement you have entered into with us, SES or our BOPIS Partners, if applicable, these Terms of Use and any other notices or statements posted on the Platform constitute the entire agreement between us concerning the use of the Platform, including the Content, and supersede any and all prior or contemporaneous terms of purchase, communications and proposals, whether electronic, oral or written, between you and Samsung with respect to the Platform and Content. Any attempt to modify or alter this document will be deemed null and void, unless first approved by Samsung in writing and on official company letterhead.

 

Abbreviation	Explanation
MX	Mobile Experience Products (Mobile, Smartphones etc)
APS	Accessories and Powers Supply
BOPIS	Buy Online Pick Up In Store
COU	Conditions of Use
DOA	Dead on Arrival
GWP	Gift-with-Purchase
HD	Home Delivery
LTE	Long Term Evolution (mobile data technology)
NPC	Notebook & Personal Computing
PO.Box	Post Office Box
POD	Proof of Delivery
PPE	Personal protective equipment
PWP	Product-with-Purchase
RMA	Return Merchandise Authorization
SECA	Samsung Electronics Canada Inc.
SES	Samsung Experience Stores
T&C	Terms and Conditions
TV	Television
TWS	True Wireless Stereo (Bluetooth earbuds)
URL	Uniform Resource Locator (web address)
WiFi	Wireless Fidelity (wireless internet)

 

Updated: 6-June-2024