Our community’s success is our success
CUSTOMER STORY
NBS
CUSTOMER STORY
Office Oracle
“Our decision to switch back office systems wasn’t an easy one. I started using Progress in 1991 and decided that was the system we needed when we first started Compleat Office Solutions 13 years ago. So after a total of 30 years of using the same system it was daunting to think of changing! We are now 3 weeks into using Prima Software UK & Ireland and I couldn’t be happier with the transition so far. Joseph Thomas in their on boarding team was fantastic. Having to cope with training some staff working at home and some in the office and probably being asked the same questions numerous times his patience and understanding was exceptional. We have now moved to the orientation team and into the hands of Mike Smith who again is demonstrating how well thought through Prima’s implementation into our business is and our confidence in the system is growing each week. Change is never easy but the need to future-proof our business in an ever changing industry was never in doubt and to have a software provider that is continuously developing and improving their product can only benefit us as we move forward. During this process we have learned not to be scared of change but to be excited and invigorated by this new partnership.”
PAUL HICKLIN
DIRECTOR, COMPLEAT OFFICE SOLUTIONS LTD.
“We moved our business to Prima software in November 2020. Like any software move, especially after using a previous system for 15 years, it hasn’t been without challenges. The leaning curve is steep and we’ve had many sleepless nights getting used to what to do.
What has shone through during the software move has been the professionalism and enthusiasm of the team at Prima. We have never felt like we are too much trouble or that an issue cannot be resolved. Everyone is easily accessible and knowledgeable about the product.
Areas which we would like to be developed have either been developed at speed or are “work in progress”. We have a listening ear and feel like we have a partner to our business. Well done team Prima!”
MARTIN SHAW
MANAGING DIRECTOR, D3 OFFICE GROUP
“Looking forward excitedly to moving our Back Office Supplier to Prima Software UK & Ireland tomorrow with the web going live Monday. Onboarding team of Rob Polvani and Andrea Thornley have been brilliant to get us ready to go seamlessly and put up with our demands. Ian Buckley and Tim Capper they are a credit to your business. Wonderfully patient, superbly knowledgeable and great advisors. Thanks to my team who have absolutely taken the challenge on positively and are looking forward to using our new system to develop our business.”
GORDON PROFIT
MANAGING DIRECTOR, CITRUS OFFICE GROUP
“Prior to going live on Prima we had quite a manual, Labour intensive process. Processing a single order was taking us around 10 minutes to complete. Using Prima we’ve now got this process down to about 2-3 minutes, giving us an 80% improvement on overall productivity. This improvement of efficiency now enables my team now to focus their efforts on other important tasks whilst Prima takes care of the admin and purchasing side. The onboarding team have been really helpful and Joe has been a superstar.”
KEVIN GRANT
MANAGING DIRECTOR, THE GREEN OFFICE
“We’ve used Prima since a start-up Business in 2006, it’s a decision I’m delighted I made. From initial meetings with Steve McLaughlin we’ve always found they have listened, understood and supported us a Business. As the team has grown and the product developed that support has been maintained throughout the 10 years we have dealt with them. Prima Cloud is an essential part of our Business and helps us do all we need as a Dealer.”
JOHN FITTON
MANAGING DIRECTOR, OFFICE SUPPLIES NOW LTD
“Following your Webinar session today on Customer and Supplier returns, I just wanted to thank you for giving us this valuable “Snapshot” training each Friday.
It is proving really useful to the whole team, and we are now making a date in our diaries every Friday, to ensure we do this, and catch up on previous sessions we may have missed. Being able to provide our own requests for Webinar sessions, means we can get first hand training on vital information and problem solving, to ensure we utilise Prima fully and in the correct manner.”
ANNIE HOLLANDS
OFFICE MANAGER, FIELDSKILL
“I’ve just been watching Steve’s webinar on Invoicing – my first, so I have a few to catch up on. Firstly, I think they’re absolutely excellent & will really help us in getting up to speed with how we should be maximising Prima, so thank you. Knowing that we’ll be made aware of all the new features that are continually being added is great too, so we can continue to improve the service we give our customers aswell as the way we run the day to day of our business. I’m thinking the webinars will stop us from getting stuck in a rut of doing things because ‘that’s the way they have always been done’ and enable us to continually review & improve our processes, as you continually review & develop Prima as a whole. It’s a win win – what’s not to like?”
CAROLYN
OFFICE MANAGER, SCRIBBLE&INK
“Prima guided us from a fully manual system to the back office and webstore seamlessly, each step of the process was handled efficiently and professionally. Having used the software for 6 months now we are still getting the same levels of support as we had initially from the implementation team. I would happily recommend Prima to anyone.”
JAMES TISSINGTON
DIRECTOR, WORRALL BUSINESS SUPPLIES
“I had my first visit to Prima on Friday, and we were made to feel extremely welcome. A professional team, all with a great personality and very helpful. I come away feeling it was well worth while, and I now know a lot more about the system which I didn’t think I would pick up so quickly.
Well done and keep up the good work!”
JENNI WYNN
SALES MANAGER, NORTH BUSINESS SOLUTIONS
