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Flexibility and Efficiency of Use (Usability Heuristic #7)

Shortcuts— unseen by the novice user — speed up the interaction for the expert users such that the system can cater to both inexperienced and experienced users.

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Lexie Kane worked as a User Experience Specialist with Nielsen Norman Group. She combined her background in psychology with her design and usability experience to drive insights into user behavior that form the basis for increasing the business value of interactive systems.

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