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AI on Intranets: 5 Valuable Features

Summary: NN/g’s 2023 Intranet Design Annual winners used AI for chatbots, tool recommendations, career guides, virtual assistants, and personalized communications to boost productivity.

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Anna Kaley is the Director of Consulting with Nielsen Norman Group. Anna has over 15 years of experience in UX architecture, design, and digital strategy. She conducts complex user research, service, and experience design for clients across many industries, including healthcare, agriculture, finance, government, tourism, retail, nonprofit, engineering, and more.

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