ResearchOps: Scaling User Research

"This course opened my eyes to just how much ResearchOps can bring to an organisation and in how many areas ReOps roles can support and help researchers be better at their jobs. I also realised that currently I am taking on many of the responsibilities myself as a researcher (which means I can do less strategic research than I'd like/ need to) and that I might be able to delegate some of these tasks to a dedicated person, if we hired for it. I now have some tools and ideas how to assess our needs and get buy-in from leadership to expand the team in these areas."

Marion Kammerer, EstimateOne, Melbourne, Australia

"This course provides so many helpful resources, discussions, and insights into improving the research practices at your organization. I have so much to bring back to my team - I am excited to get started and work on improving out research processes."

Andrew Wismer, HP Inc, Spring, TX USA

"What would happen if everyone in your UXR team leave? Will the UXR team have the capacity to keep existing or it's all connected with the people which are part of? This is why you should register for this course. As a high-level professional, you should be connected to create or get your team more well structured and processes-based. And also join the course if you want to impact more the company you're working in, gathering the best market practices to not have the same failures again."

Pedro Vargas, Florianópolis, SC, Brazil

"The course was great! So much incredibly useful information!!"

Jamie Acker, LeafLink, New York, USA

"You will get a lot of useful information on when and how to install ResearchOps. Furthermore you will receive valuable tools to estimate your teams research capabilities and how to proceed."

Oliver Jacobs, denkwerk GmbH, Cologne, Germany

"This course helps you deepen your understanding of taking UXR research to another level. If you are thinking that standardizing or operationalizing your UXR practice at your org would make your work more efficient, save time, or otherwise make your UXR more impactful, take this class and see how you can apply it."

Daniel Le Compte, Anthro-Tech, Seattle, WA, USA

"It compiles many resources around ResearchOps that are not easily reachable without a curated course."

Gabriel Lira, SmartRecruiters, Berlin, Germany

"No matter what level or organizational maturity in user research, you will find something valuable in this course. Packed with interesting references and useful materials, this course provides guidance on the very important (if still emerging) field of Research Ops."

Stephanie, Abercrombie & Fitch, Columbus, USA

"Tons of great resources that I will need to dig into. Worth taking this course for sure."

Jen Snyder, Kroger, Cincinnati USA

"This course is suitable for managers and leaders, as well as individual contributors. I believe anyone could find quite a few useful insights, no matter how long you have been in the industry. The course teacher has a good, easy-to-follow teaching style, so the entire course (7 hours) is full of information. An additional advantage of this course is additional resources, so you could continue studying even after the course is over, and refer to the materials at any time."

Maryna Herhel, Berlin, Germany

"This was such a great experience! The topic is very big, but the instructor really did a good job of sharing more resources with us."

Jannik Grann, Universal Robots, Århus V, Denmark

"Coming from a Interaction Design background, I felt this was a great course for those who are seeking knowledge about research and researchops. The course covers all important aspects which allows you to understand the concepts to the core with so much ease. Much recommended."

Mymoon Hidaya, India

"Really good course for those who want to build and scale up their research practice."

Cynthia Mononutu, Manulife, Hong Kong

"Full of practical advice for building a strong user research discipline in a company of any size. Highly recommended for anyone involved in research."

Maxwell Forrest, Woven Alpha, Inc., Tokyo, Japan

"This course has really cemented what ResearchOps is, why we need it, and how be can begin incorporating into our day-to-day research and design processes. Highly recommended!"

David May, PwC, Pittsburgh, PA, USA

"Extensive class with lots of amazing resources and insights. After taking this course you will have everything you may need to start ot improve your own ResearchOps - tools, templates and processes!"

Alina Bengert-Lombardi, Aspirant, Allison Park

"There are tons of helpful material arranged carefully in a solid presentation flow that includes excellent opportunities to "self-retrospect" and identify the next growth steps for your teams and organization."

Ioannis Feneris, fromScratch Design Studio, Thessaloniki, Greece

"This is a great course to understand researchOps and how to implement it in your organization, with a lot of useful tools."

Daniela Silva, Chile

"I would recommend this course for any team struggling to make time for research. The number of tools, resources, articles, links, etc. provided in this course was incredible. It was a lot of valuable information, examples, tools, activities, etc. These resources can really help teams navigate those challenges."

Melissa Wolowicz, Union Pacific, Omaha, NE, USA

"If you are a visionary researcher who later wants to build a well-functioning researchOps, this course is for you."

Haesom Kwon, VoyagerX, Seoul, Korea

"It was an incredibly informative and insightful session, especially for professionals from organizations that are in the progress of building their ReOps team like mine. The course provides a very comprehensive overview of research ops that I believe would be helpful for any UX practitioners who want to improve their work productivity, quality, and experience."

Evelyn Le, an EdTech Startup, New York, U.S.

"Really good insights into multiple topics. Research, operations, and understanding the maturity of you and your organization."

Nicola Cimino, Kroger, Cincinnati, OH, USA

"Awesome course. Great speaker. Time well spent. Now let's put this in practice."

José, Tangível, Lisbon, Portugal

"A great course to scale research and include people outside the design silos. You'll improve your toolbox, specially regarding assessing the current reality of a company/ group and how to improve from there."

Thaisa Santos, SAP, Novo Hamburgo, Brazil

"Take this course if you are considering establishing a research ops practice at your company."

Chris Bond, Home Depot Quote Center, Portland

"I would consider this course more if your organization was already comfortable with UX research, and you have 2+ years of UX Research experience. The content is really informative and helpful!"

Michael Oliver, Gitlab, Washington, D.C. United States

"Take it! I got great ideas for some issues my team needs to address as well as information to add to my pitch for a dedicated Research Ops Manager."

Kathy Carter, JB Hunt Transportation, Lowell, AR USA

"Awesome insights, great if you have research ops doubts!"

Laura Riva Palacio, Jonajo Consulting, Chihuahua Mexico

"The only advice I'd give is that if you're not doing any research currently, you may find yourself a bit lost overall (like I was). The information was great, but I had no point of comparison and found it difficult to consume and understand in some cases."

Steve Ingels, Likewize, Atlanta USA

"I appreciated the practical suggestions for implementing researchops from the ground up."

Christine Hiitola, Alliant Credit Union, Chicago, USA

"The template material is a kick-start for anyone wanting to start ResearchOps."

Jennifer McCord, Air Force CyberWorx, Colorado Springs, CO

"Learned some great insights. Would definitely recommend this to my colleagues if they are interested in understanding the foundation of ReOps."

Alka Mishra, Big Lots, Columbus, USA

"Anyone interested in learning more about ResearchOps or even optimising an existing practice can benefit from this course, as it provides you with many valuable resources, inspiring success stories, and hands-on tips."

Johanna Jagow, UserZoom, Barcelona, Spain

"This is a great course! Personally, I think this course provides a nice framework to structure good research work and align better it to real-life development process."

"Very informative. If considering, absolutely take the course."

Brett Byford, American Airlines, Tulsa, USA

"Definitely take this class if you are charged with planning out the roadmap for your group/organization's UX research."

Jennifer Rust, BCBSSC, Columbia, SC, USA

"There's so much to researchOps but the instructor explained, evidenced and gave us time to experience many of the best (and sometimes worst) practices of researchOps. This is my 6th course with NN/g and I think it's been the one I've taken the most from so far."

James Steel, Nationwide Building Society, London, England

"Tons of high quality content delivered by professionals. I loved the course. I think it would be easier to digest and go through in three sessions, but they provide all the decks and content for you to save."

Nina, Chicago, IL USA

"I think this course was fantastic, in fact it makes me want to take a few additional courses to learn more. I'm very grateful for the materials that were provided as well, it will really serve as a great help as I embark upon bringing Research Ops into our company's philosophies."

Jessica Insley, Tenable, Parker, USA

"Lots of great materials with some hands on aspects."

Angela Crotty, ATB financial, Calgary, Canada

"This course is full of helpful details that cover how to set up a research ops team and improve your own research skillset. The course includes strategic and tactical advice and everything in between - I'm excited to to start implementing what I've learned!"

Candace Klunzinger, Calgary, Canada

"The course is good for people/organisations who aren't sure what Research Ops is, or are considering adding a Research Ops role. The resources offered alongside the course are extremely helpful for teams who are struggling with making templates or want to know what best practice is."

Lauren Warchol, UK Intellectual Property Office, London, United Kingdom