![Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/Copilot-in-Guides-feature-1024x583-1-300x171.jpg)
Product: Dynamics 365 Guides
![Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/Copilot-in-Guides-feature-1024x583-1-300x171.jpg)
![Abstract graphic design incorporating a photograph of two coworkers talking in a studio.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/01/MSFT_Blog_D365_Jan_22_-Template_20240122_V1_1260-300x169.jpg)
2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.![D365 copilot](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/11/11092023_Blog_Dynamics365_Copilot_Op_v3-300x169.webp)
Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization
Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.![Field engineer using a laptop on truck tailgate to review data after inspection of turbines on a wind farm.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/10/Field-engineer-inspects-turbines-300x200.jpg)
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.![Semiconductor manufacturing worker communicates on Teams and utilizes a Guide to complete work using mixed reality on a HoloLens 2.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/D36523_semiconductor_009_featured-300x200.jpg)
3 ways mixed reality empowers frontline workers
By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action.![A screenshot of two windows depicting Copilot in Dynamics 365 Field Service](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/08/D365_Blog_Product-13_v2b_2500x1407_featured-300x169.webp)
Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes.![A technician works on a machine using HoloLens to follow instructions and to conduct an inspection meeting with a live video feed showing a remote inspector approving the work.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/12/TeamsInGuides-OverviewImage-300x169.jpg)
Holographic Microsoft Teams features empower hybrid collaboration in the industrial metaverse
Microsoft HoloLens 2 customers are using mixed reality to expedite the ways they ensure process compliance, improve efficiency, and learn on the job with step-by-step holographic instructions in Microsoft Dynamics 365 Guides.![This photo has been created exclusively for use in Microsoft digital marketing and banner advertising. Worldwide reproduction rights have been purchased for this photo until June 30, 2023, for marketing Microsoft products and services. You must cease all use and remove this photo from your marketing and advertising materials on or before June 30, 2023. Important: Do not use this image within a product or on product packaging. This image is not available for Partner use if marketing their own brand; only if they are doing marketing on behalf of Microsoft. Note: This image may not be geopolitically appropriate for use in every single country or region. Please choose images that are appropriate for your audience and market. Term: 3 years global Paid Digital included: banner advertising, and social campaigns, Internet Digital: ie, electronic distribution of images, Microsoft intranet, internal and external presentations, Microsoft employee screensavers, Microsoft client email/mailers, Microsoft owned channels which includes website (+global equivalents), Facebook, Twitter, YouTube, Instagram, and all other Microsoft social media placements. Online editorial, PR, In-store and POS. Microsoft stores and Microsoft digital stores / employee stores. Collateral / printed material: ie, brochures, door stops, postcards, electronic consumer mail, trade show, exhibition panels, marketing aids, client marketing workshops, internal and external presentations, posters displayed within client offices, client internal marketing, BTL video, In product and product demo application for IOS/Android and internal brand books (digital + print).](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/04/HLS19_healthcare2Lifestyle_531-300x200.webp)
How Dynamics 365 Mixed Reality on HoloLens 2 is accelerating ROI for the healthcare industry
Healthcare providers around the world are accelerating their digital journey and embracing secure solutions that empower health team collaboration and boost clinician productivity.![Field engineer inspects electrical substation server room on a wind farm using remote assist with HoloLens2. Keywords: Dynamics 365; operations; woman; green energy; remote training](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/03/CLO22_GreenEnergyFarm_008-300x200.webp)
Watch how to improve on-the-job guidance with mixed reality
Traditional guidance or upskilling usually requires a trained trainer, a trainee, some mix of resources like work instructions, parts manuals, or checklists, and a real-world or simulated task to perform. In this scenario, a skilled worker (the trained trainer) guides the trainee through the job until they have mastered the process and can work alone.![A textile manufacturing factory worker using remote assist on Hololens2 on the warehouse floor. Keywords: One person; on the go; woman; female; operations; training; Dynamics 365; machinery; asset maintenance](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/03/CLO22_Factory_025-1-300x200.webp)
Manufacturers are mitigating disruptions with HoloLens 2 and Dynamics 365 mixed reality solutions
The challenges of the past few years have highlighted that no business is immune to sudden changes. Embracing mixed reality as a strategic initiative is key to ensuring business continuity and solidifying future stability and resiliency.![Two women in manufacturing plant using Microsoft Hololens 2 for assembly.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/02/HLS19_manufacturing1Hologram_001-300x200.webp)
Microsoft HoloLens 2 and mixed reality bridge physical reality and digital experiences
Across industries, companies are finding practical ways to bridge physical reality and digital experiences using hands-free headsets and augmented reality solutions to inform decisions and action on insights produced by smart, connected solutions.![Male datacenter employee plugs cable in hot aisle power distribution unit.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/01/MDC22_HotAisle360_030-300x200.jpg)